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Software · head to head

ON24 vs Talkdesk

ON24 logo

ON24

Software

The digital engagement platform

From
$2000/month
Rated
-
Full reviewWebsite
Talkdesk logo

Talkdesk

Software

Cloud contact center for innovative enterprises

From
$65/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ON24 the Internet Archive's capture of ON24's homepage on 1 January 2021 named five distinct platform tiers, Webcast Elite, Engagement Hub, Target, Intelligence, and Connect, but pointed visitors to a 'Find your pricing fit' quiz rather than publishing figures.; Talkdesk platform stability issues including dropped calls and system freezes during peak usage times
  • They diverge on capability: ON24 covers Live webinars, Talkdesk covers AI agent assist.

Where they differ

Only the attributes on which ON24 and Talkdesk actually diverge.

Attributes where ON24 and Talkdesk differ
AttributeON24Talkdesk
Starting price$2000/month$65/month
PlatformsWeb, Ios, AndroidWeb, Mobile
Founded19982011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ON24

  • Live webinars
  • Virtual events
  • Engagement hub
  • AI-powered analytics
  • Content hubs
  • Marketo
  • Eloqua
  • HubSpot

Only in Talkdesk

  • AI agent assist
  • Omnichannel
  • Workforce management
  • Quality management
  • Knowledge management
  • Analytics
  • ServiceNow
  • Microsoft Dynamics

Both cover

  • Salesforce
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

ON24

  • Event planningnot Talkdesk
  • Ticket salesnot Talkdesk
  • Attendee managementnot Talkdesk
  • Virtual eventsnot Talkdesk
  • Event marketingnot Talkdesk

Talkdesk

  • Enterprise contact centernot ON24
  • AI-powered servicenot ON24
  • Customer experiencenot ON24

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ON24

  • The Internet Archive's capture of ON24's homepage on 1 January 2021 named five distinct platform tiers, Webcast Elite, Engagement Hub, Target, Intelligence, and Connect, but pointed visitors to a 'Find your pricing fit' quiz rather than publishing figures.

Talkdesk

  • Platform stability issues including dropped calls and system freezes during peak usage times
  • Reporting dashboards lack flexibility and often require manual workarounds for deeper insights
  • Mobile app performance is inconsistent with connectivity drops and fewer features than desktop
  • Advanced AI and analytics features are locked behind higher-tier plans

Pricing, plan by plan

ON24

$2000/month
  • Core$2000/month
    • Webinars
    • Engagement tools
    • Basic analytics
  • Professional$4000/month
    • Virtual events
    • Advanced analytics
    • Integrations
  • Enterprise$8000/month
    • Full platform
    • AI insights
    • Dedicated success manager

Talkdesk

$65/month
  • CX Cloud Essentials$65/month
    • Voice
    • Digital engagement
    • Agent workspace
  • CX Cloud Elevate$95/month
    • Essentials + WFM
    • Quality management
  • CX Cloud Elite$125/month
    • Elevate + Analytics
    • Customer experience analytics

Which should you pick?

Choose ON24 if

  • You need live webinars.
  • You work on Web, Ios, Android.
  • You also want virtual events.
ON24 review

Choose Talkdesk if

  • You need ai agent assist.
  • You work on Web, Mobile.
  • You also want omnichannel.
Talkdesk review

Questions people ask

Is ON24 or Talkdesk better?
Neither clearly leads. ON24 starts at $2000/month and Talkdesk at $65/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ON24 or Talkdesk?
ON24 starts at $2000/month and Talkdesk at $65/month.
Does ON24 or Talkdesk run on more platforms?
ON24 runs on Web, Ios, Android. Talkdesk runs on Web, Mobile.
What is ON24 best used for?
ON24 is most often used for event planning, ticket sales, attendee management, virtual events. Of those, event planning and ticket sales are not what Talkdesk is typically brought in for.
What can ON24 do that Talkdesk cannot?
ON24 covers Live webinars, Virtual events, Engagement hub, AI-powered analytics. Talkdesk covers AI agent assist, Omnichannel, Workforce management, Quality management. Both handle Salesforce, Web support, Ios support, Android support.

Answered from the vendors’ own pages

Talkdesk: What is the pricing structure for Talkdesk?

Talkdesk offers three main plans. Digital Essentials and Voice Essentials both start at $85/user/month. CX Cloud Elite, the omnichannel plan, starts at $165/user/month. Additional charges apply for reporting, workforce management, quality management, integrations, and advanced automation features.

Source
Talkdesk: Does Talkdesk integrate with Salesforce and Zendesk?

Yes. Talkdesk integrates natively with Salesforce Sales Cloud, Service Cloud, and Service Cloud Voice. It also integrates with Zendesk with automation capabilities for ticket creation, contact updating, and data entry. Talkdesk supports over 40 integrations overall.

Source
Talkdesk: What AI and automation features does Talkdesk offer?

Talkdesk includes real-time transcription, sentiment analysis, automatic call scoring, and AI-assisted agent workspace. The platform uses generative AI and automation to streamline workflows and optimize resources.

Source
Talkdesk: Does Talkdesk support multiple communication channels?

Yes. Talkdesk offers omnichannel support across voice, email, chat, and SMS in the CX Cloud Elite plan. Lower-tier plans focus on specific channels (digital-only or voice-only).

Source
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Related pages

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