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Logging · head to head

Mezmo vs New Relic

Mezmo logo

Mezmo

Logging

Composable Observability Platform (LogDNA)

From
Free
Rated
-
Full reviewWebsite
New Relic logo

New Relic

Logging

Observability made simple

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Mezmo no pricing tiers or dollar amounts published on pricing page; New Relic data ingest costs can be high for large-scale deployments with high logging volume, making budgeting difficult
  • They diverge on capability: Mezmo covers Log aggregation, New Relic covers APM.

Where they differ

Only the attributes on which Mezmo and New Relic actually diverge.

Attributes where Mezmo and New Relic differ
AttributeMezmoNew Relic
Pricing modelusage-basedUnknown
PlatformsWeb, ApiWeb, Api, Mobile
Founded20142008

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Logging).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Mezmo

  • Log aggregation
  • AI-powered insights
  • Live tailing
  • Custom parsing
  • API
  • Webhooks
  • REST
  • Web support

Only in New Relic

  • APM
  • Infrastructure Monitoring
  • Log Management
  • Browser Monitoring
  • Synthetic Monitoring
  • Mobile Monitoring
  • Kubernetes Monitoring
  • AI Ops

What people use each for

The jobs each tool is most often brought in to do.

Mezmo

  • Log aggregation and observabilitynot New Relic
  • AI-powered root cause analysisnot New Relic
  • Telemetry pipeline managementnot New Relic

New Relic

  • Application monitoringnot Mezmo
  • Infrastructure monitoringnot Mezmo
  • Error trackingnot Mezmo
  • Performance optimizationnot Mezmo

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Mezmo

  • No pricing tiers or dollar amounts published on pricing page
  • No named plans available to compare
  • Pricing model not transparently disclosed upfront

New Relic

  • Data ingest costs can be high for large-scale deployments with high logging volume, making budgeting difficult
  • Core user licensing model adds complexity to pricing with distinction between full platform users and basic users
  • Default logs obfuscation may miss some sensitive patterns requiring custom configuration
  • Retention limits even on paid tiers require additional storage for long-term compliance requirements

Pricing, plan by plan

Mezmo

Free
  • FreeFree
    • Log aggregation
    • AI-powered insights
    • Live tailing

New Relic

Free

No published plan breakdown. See the New Relic review.

Which should you pick?

Choose Mezmo if

  • You need log aggregation.
  • You want to start without paying.
  • You work on Web, Api.
  • You also want ai-powered insights.
Mezmo review

Choose New Relic if

  • You need apm.
  • You want to start without paying.
  • You work on Web, Api, Mobile.
  • You also want infrastructure monitoring.
New Relic review

Questions people ask

Is Mezmo or New Relic better?
Neither clearly leads. Mezmo starts at Free and New Relic at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Mezmo or New Relic?
Mezmo starts at Free and New Relic at Free.
Does Mezmo or New Relic run on more platforms?
Mezmo runs on Web, Api. New Relic runs on Web, Api, Mobile.
Can I use Mezmo for free?
Both have a free tier, so you can try either at no cost before committing.
What is Mezmo best used for?
Mezmo is most often used for log aggregation and observability, ai-powered root cause analysis, telemetry pipeline management. Of those, log aggregation and observability and ai-powered root cause analysis are not what New Relic is typically brought in for.
What can Mezmo do that New Relic cannot?
Mezmo covers Log aggregation, AI-powered insights, Live tailing, Custom parsing. New Relic covers APM, Infrastructure Monitoring, Log Management, Browser Monitoring.

Answered from the vendors’ own pages

Mezmo: How much does Mezmo cost?

Mezmo uses platform-based pricing tied to data volume and retention rather than per-query charges. The company emphasizes 'no AI surcharges' and 'no pay-per-query surprises,' with pricing scaling based on data volume, but specific dollar amounts and named tiers are not published on their pricing page.

Source
New Relic: Does New Relic offer a free tier?

Yes, New Relic's free tier is perpetual with no credit card required. It includes 100 GB of free data ingest monthly, one Full Platform User with access to all 50+ capabilities, and unlimited Basic Users for querying and dashboard creation.

Source
Mezmo: Is there a free trial for Mezmo?

Mezmo offers a free trial available at mezmo.com/trial, allowing users to test the platform before purchasing, with pricing scaling predictably as data volume grows.

Source
New Relic: How much does New Relic cost for paid plans?

Paid plans start at $49 per month per core user. New Relic uses consumption-based pricing where you pay only for what you use. Annual commitment options are available with volume discounts for larger teams.

Source
Mezmo: What does Mezmo's platform license include?

All Mezmo plans include telemetry pipeline ingestion, automatic noise reduction for LLM cost efficiency, AI-ready context with event clustering, agentic root cause analysis capabilities, full data control and routing, and role-based access controls, with no extra cost for AI features.

Source
New Relic: What data retention is included in New Relic's free tier?

The free tier includes a minimum of 8 days data retention for troubleshooting. Paid plans offer extended retention periods and customizable data retention policies.

Source
New Relic: How many integrations does New Relic support?

New Relic provides access to 780+ integrations and unlimited hosts at no additional cost. These include monitoring integrations for various cloud services, databases, and applications.

Source
New Relic: Can I use New Relic to monitor multiple cloud providers?

Yes, New Relic is cloud-agnostic and supports monitoring across AWS, Google Cloud, Azure, and on-premises infrastructure in a single platform.

Source
New Relic: What is New Relic's ownership structure today?

New Relic was acquired by TPG and Francisco Partners on July 31, 2023, for $6.5 billion and transitioned from a publicly traded company to a private company in November 2023.

Source
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