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Software · head to head

Bugsnag vs New Relic

Bugsnag logo

Bugsnag

Software

Application Stability Monitoring

From
Free
Rated
-
Full reviewWebsite
New Relic logo

New Relic

Software

Observability made simple

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bugsnag owned by SmartBear rather than being independent; New Relic data ingest costs can be high for large-scale deployments with high logging volume, making budgeting difficult
  • They diverge on capability: Bugsnag covers Error tracking, New Relic covers APM.

Where they differ

Only the attributes on which Bugsnag and New Relic actually diverge.

Attributes where Bugsnag and New Relic differ
AttributeBugsnagNew Relic
Pricing modelusage-basedUnknown
PlatformsWeb, ApiWeb, Api, Mobile
Founded20122008

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bugsnag

  • Error tracking
  • Crash reporting
  • Release tracking
  • Trend analysis
  • API
  • Webhooks
  • REST
  • Web support

Only in New Relic

  • APM
  • Infrastructure Monitoring
  • Log Management
  • Browser Monitoring
  • Synthetic Monitoring
  • Mobile Monitoring
  • Kubernetes Monitoring
  • AI Ops

What people use each for

The jobs each tool is most often brought in to do.

Bugsnag

  • Crash and error reporting for mobile and web applicationsnot New Relic
  • Stability scores per releasenot New Relic
  • Grouping errors by root cause across deploysnot New Relic
  • Alerting when a release regressesnot New Relic

New Relic

  • Application monitoringnot Bugsnag
  • Infrastructure monitoringnot Bugsnag
  • Error trackingnot Bugsnag
  • Performance optimizationnot Bugsnag

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bugsnag

  • Owned by SmartBear rather than being independent
  • The free tier covers 7,500 events a month
  • Paid tiers are usage-priced by event volume rather than by seat, so a noisy release raises the bill
  • Enterprise pricing is quote-only

New Relic

  • Data ingest costs can be high for large-scale deployments with high logging volume, making budgeting difficult
  • Core user licensing model adds complexity to pricing with distinction between full platform users and basic users
  • Default logs obfuscation may miss some sensitive patterns requiring custom configuration
  • Retention limits even on paid tiers require additional storage for long-term compliance requirements

Pricing, plan by plan

Bugsnag

Free
  • FreeFree
    • Error tracking
    • Crash reporting
    • Release tracking

New Relic

Free

No published plan breakdown. See the New Relic review.

Which should you pick?

Choose Bugsnag if

  • You need error tracking.
  • You want to start without paying.
  • You work on Web, Api.
  • You also want crash reporting.
Bugsnag review

Choose New Relic if

  • You need apm.
  • You want to start without paying.
  • You work on Web, Api, Mobile.
  • You also want infrastructure monitoring.
New Relic review

Questions people ask

Is Bugsnag or New Relic better?
Neither clearly leads. Bugsnag starts at Free and New Relic at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bugsnag or New Relic?
Bugsnag starts at Free and New Relic at Free.
Does Bugsnag or New Relic run on more platforms?
Bugsnag runs on Web, Api. New Relic runs on Web, Api, Mobile.
Can I use Bugsnag for free?
Both have a free tier, so you can try either at no cost before committing.
What is Bugsnag best used for?
Bugsnag is most often used for crash and error reporting for mobile and web applications, stability scores per release, grouping errors by root cause across deploys, alerting when a release regresses. Of those, crash and error reporting for mobile and web applications and stability scores per release are not what New Relic is typically brought in for.
What can Bugsnag do that New Relic cannot?
Bugsnag covers Error tracking, Crash reporting, Release tracking, Trend analysis. New Relic covers APM, Infrastructure Monitoring, Log Management, Browser Monitoring.

Answered from the vendors’ own pages

New Relic: Does New Relic offer a free tier?

Yes, New Relic's free tier is perpetual with no credit card required. It includes 100 GB of free data ingest monthly, one Full Platform User with access to all 50+ capabilities, and unlimited Basic Users for querying and dashboard creation.

Source
New Relic: How much does New Relic cost for paid plans?

Paid plans start at $49 per month per core user. New Relic uses consumption-based pricing where you pay only for what you use. Annual commitment options are available with volume discounts for larger teams.

Source
New Relic: What data retention is included in New Relic's free tier?

The free tier includes a minimum of 8 days data retention for troubleshooting. Paid plans offer extended retention periods and customizable data retention policies.

Source
New Relic: How many integrations does New Relic support?

New Relic provides access to 780+ integrations and unlimited hosts at no additional cost. These include monitoring integrations for various cloud services, databases, and applications.

Source
New Relic: Can I use New Relic to monitor multiple cloud providers?

Yes, New Relic is cloud-agnostic and supports monitoring across AWS, Google Cloud, Azure, and on-premises infrastructure in a single platform.

Source
New Relic: What is New Relic's ownership structure today?

New Relic was acquired by TPG and Francisco Partners on July 31, 2023, for $6.5 billion and transitioned from a publicly traded company to a private company in November 2023.

Source
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Related pages

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