New Relicvs
Datadog
Datadog: Comprehensive observability platform with APM, infrastructure monitoring, and logging. Direct competitor with similar SaaS pricing model and multi-cloud support.
New Relic
Observability made simple
As of 30 August 2026, New Relic has a free plan and paid plans start at $49/month. New Relic is an observability platform built on a unified data platform that helps engineers plan, build, deploy, and run software. Softwr lists it under Logging. New Relic is made by New Relic Inc, launched in 2008, available on Web, API, iOS, Android.
Overview
What New Relic does
New Relic is an observability platform built on a unified data platform that helps engineers plan, build, deploy, and run software.
What people use it for
- Application monitoring
- Infrastructure monitoring
- Error tracking
- Performance optimization
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about New Relic.
- Data ingest costs can be high for large-scale deployments with high logging volume, making budgeting difficult
- Core user licensing model adds complexity to pricing with distinction between full platform users and basic users
- Default logs obfuscation may miss some sensitive patterns requiring custom configuration
- Retention limits even on paid tiers require additional storage for long-term compliance requirements
Cross-shopped
What people choose instead of New Relic
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- New RelicvsGrafana Cloud
Grafana Cloud: Open-source based observability platform with Prometheus and Loki for metrics and logs, competing on flexibility and open standards.
- New RelicvsSentry
Sentry: Error tracking and performance monitoring platform, competing on developer-first design and real-time issue tracking.
- New RelicvsElasticsearch
Elasticsearch: Search and analytics engine for logs and events, competing on log management and search capabilities.
- New RelicvsPrometheus
Prometheus: Open-source metrics monitoring and alerting toolkit, competing on cost and deployment flexibility for metrics-focused workloads.
Capabilities
Features
APM
Infrastructure Monitoring
Log Management
Browser Monitoring
Synthetic Monitoring
Mobile Monitoring
Kubernetes Monitoring
AI Ops
AWS
Integration with AWS
Azure
Integration with Azure
GCP
Integration with GCP
Kubernetes
Integration with Kubernetes
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
Does New Relic offer a free tier?
Yes, New Relic's free tier is perpetual with no credit card required. It includes 100 GB of free data ingest monthly, one Full Platform User with access to all 50+ capabilities, and unlimited Basic Users for querying and dashboard creation.
SourceHow much does New Relic cost for paid plans?
Paid plans start at $49 per month per core user. New Relic uses consumption-based pricing where you pay only for what you use. Annual commitment options are available with volume discounts for larger teams.
SourceWhat data retention is included in New Relic's free tier?
The free tier includes a minimum of 8 days data retention for troubleshooting. Paid plans offer extended retention periods and customizable data retention policies.
SourceHow many integrations does New Relic support?
New Relic provides access to 780+ integrations and unlimited hosts at no additional cost. These include monitoring integrations for various cloud services, databases, and applications.
SourceCan I use New Relic to monitor multiple cloud providers?
Yes, New Relic is cloud-agnostic and supports monitoring across AWS, Google Cloud, Azure, and on-premises infrastructure in a single platform.
SourceWhat is New Relic's ownership structure today?
New Relic was acquired by TPG and Francisco Partners on July 31, 2023, for $6.5 billion and transitioned from a publicly traded company to a private company in November 2023.
SourceBehind it
Who makes New Relic
- Company
- New Relic Inc
- Based in
- San Francisco, CA
- Founders
- Lewis Cirne, Alberto Diego
Timeline
New Relic over time
- Acquisition2023-07-31$6.5bn
Acquired by TPG and Francisco Partners for $6.5 billion, or $87 per share
Source - Milestone2014-12-01
IPO on NYSE, priced at $23 per share valuing company at ~$1 billion
Source - Launch2009-01-01
Launched SaaS-based Application Performance Monitoring (APM) product
Source - Founded2008-01-01
Founded by Lewis Cirne and Alberto Diego
Source
Keep looking
Where to go from New Relic
- New Relic alternativesEvery product people weigh against it
- New Relic pricingPlans, floors and what the tiers exclude
- New Relic badgesWhich rules it meets, and the figure behind each
- All Logging softwareThe full category
- Best Logging softwareThe shortlist, and how it was cut
Best Logging software for
Compare New Relic with
- CloudWatch
- Elastic APM
- Fluent Bit
- Loggly
- Datadog Logs
- Coralogix
- Grafana Loki
- Dynatrace
- Airbrake
- AppDynamics
- Better Stack
- Bugsnag
- Elastic Stack
- Fluentd
- Dynatrace Logs
- Elastic
- Elastic APM
- Elasticsearch Service
Other Logging software
Continuous Log Insights and Visibility
Free, then $0.42/GB (logs ingestion)10 researched notesAI-native observability and incident response platform.
Free, then $25/mo12 researched notes
Softwr does not host reviews and shows no star rating for New Relic, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on New Relic
New Relic alternatives
What people switch to, and what they give up
New Relic pricing
Every tier, and where the cost actually lands
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Put it head to head with anything we hold
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