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CloudWatch vs New Relic

CloudWatch logo

CloudWatch

Software

AWS Monitoring and Observability

From
Free
Rated
-
Full reviewWebsite
New Relic logo

New Relic

Software

Observability made simple

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: CloudWatch the free tier covers 5 GB of log ingestion and 10 custom metrics a month, after which log ingestion is $0.50 per GB from 5 to 30 GB; New Relic data ingest costs can be high for large-scale deployments with high logging volume, making budgeting difficult
  • They diverge on capability: CloudWatch covers Metrics collection, New Relic covers APM.

Where they differ

Only the attributes on which CloudWatch and New Relic actually diverge.

Attributes where CloudWatch and New Relic differ
AttributeCloudWatchNew Relic
Pricing modelusage-basedUnknown
PlatformsWeb, ApiWeb, Api, Mobile
Founded20062008

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CloudWatch

  • Metrics collection
  • Log aggregation
  • Dashboards
  • Alarms and notifications
  • API
  • Webhooks
  • REST
  • Web support

Only in New Relic

  • APM
  • Infrastructure Monitoring
  • Log Management
  • Browser Monitoring
  • Synthetic Monitoring
  • Mobile Monitoring
  • Kubernetes Monitoring
  • AI Ops

What people use each for

The jobs each tool is most often brought in to do.

CloudWatch

  • Metrics and log collection for AWS workloadsnot New Relic
  • Alarming on thresholds across AWS servicesnot New Relic
  • Querying logs with Logs Insightsnot New Relic
  • Live tailing logs during an incidentnot New Relic
  • Distributed tracing alongside X-Raynot New Relic

New Relic

  • Application monitoringnot CloudWatch
  • Infrastructure monitoringnot CloudWatch
  • Error trackingnot CloudWatch
  • Performance optimizationnot CloudWatch

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CloudWatch

  • The free tier covers 5 GB of log ingestion and 10 custom metrics a month, after which log ingestion is $0.50 per GB from 5 to 30 GB
  • Custom metrics are $0.30 each for the first 10,000, so instrumenting broadly gets expensive before volume discounts apply
  • Each custom dashboard beyond the free three is $3 a month
  • Alarms are billed at $0.10 per alarm metric a month, with high-resolution alarms costing more
  • Log storage beyond the free 5 GB is $0.03 per GB per month on top of the ingestion charge

New Relic

  • Data ingest costs can be high for large-scale deployments with high logging volume, making budgeting difficult
  • Core user licensing model adds complexity to pricing with distinction between full platform users and basic users
  • Default logs obfuscation may miss some sensitive patterns requiring custom configuration
  • Retention limits even on paid tiers require additional storage for long-term compliance requirements

Pricing, plan by plan

CloudWatch

Free
  • FreeFree
    • Metrics collection
    • Log aggregation
    • Dashboards

New Relic

Free

No published plan breakdown. See the New Relic review.

Which should you pick?

Choose CloudWatch if

  • You need metrics collection.
  • You want to start without paying.
  • You work on Web, Api.
  • You also want log aggregation.
CloudWatch review

Choose New Relic if

  • You need apm.
  • You want to start without paying.
  • You work on Web, Api, Mobile.
  • You also want infrastructure monitoring.
New Relic review

Questions people ask

Is CloudWatch or New Relic better?
Neither clearly leads. CloudWatch starts at Free and New Relic at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CloudWatch or New Relic?
CloudWatch starts at Free and New Relic at Free.
Does CloudWatch or New Relic run on more platforms?
CloudWatch runs on Web, Api. New Relic runs on Web, Api, Mobile.
Can I use CloudWatch for free?
Both have a free tier, so you can try either at no cost before committing.
What is CloudWatch best used for?
CloudWatch is most often used for metrics and log collection for aws workloads, alarming on thresholds across aws services, querying logs with logs insights, live tailing logs during an incident. Of those, metrics and log collection for aws workloads and alarming on thresholds across aws services are not what New Relic is typically brought in for.
What can CloudWatch do that New Relic cannot?
CloudWatch covers Metrics collection, Log aggregation, Dashboards, Alarms and notifications. New Relic covers APM, Infrastructure Monitoring, Log Management, Browser Monitoring.

Answered from the vendors’ own pages

New Relic: Does New Relic offer a free tier?

Yes, New Relic's free tier is perpetual with no credit card required. It includes 100 GB of free data ingest monthly, one Full Platform User with access to all 50+ capabilities, and unlimited Basic Users for querying and dashboard creation.

Source
New Relic: How much does New Relic cost for paid plans?

Paid plans start at $49 per month per core user. New Relic uses consumption-based pricing where you pay only for what you use. Annual commitment options are available with volume discounts for larger teams.

Source
New Relic: What data retention is included in New Relic's free tier?

The free tier includes a minimum of 8 days data retention for troubleshooting. Paid plans offer extended retention periods and customizable data retention policies.

Source
New Relic: How many integrations does New Relic support?

New Relic provides access to 780+ integrations and unlimited hosts at no additional cost. These include monitoring integrations for various cloud services, databases, and applications.

Source
New Relic: Can I use New Relic to monitor multiple cloud providers?

Yes, New Relic is cloud-agnostic and supports monitoring across AWS, Google Cloud, Azure, and on-premises infrastructure in a single platform.

Source
New Relic: What is New Relic's ownership structure today?

New Relic was acquired by TPG and Francisco Partners on July 31, 2023, for $6.5 billion and transitioned from a publicly traded company to a private company in November 2023.

Source
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Related pages

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