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Software · head to head

New Relic vs Papertrail

New Relic logo

New Relic

Software

Observability made simple

From
Free
Rated
-
Full reviewWebsite
Papertrail logo

Papertrail

Software

Cloud-Hosted Log Management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: New Relic data ingest costs can be high for large-scale deployments with high logging volume, making budgeting difficult; Papertrail log Observability starts at $5.00 per GB per month
  • They diverge on capability: New Relic covers APM, Papertrail covers Log aggregation.

Where they differ

Only the attributes on which New Relic and Papertrail actually diverge.

Attributes where New Relic and Papertrail differ
AttributeNew RelicPapertrail
Pricing modelUnknownsubscription
PlatformsWeb, Api, MobileWeb, Api
Founded20082011

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in New Relic

  • APM
  • Infrastructure Monitoring
  • Log Management
  • Browser Monitoring
  • Synthetic Monitoring
  • Mobile Monitoring
  • Kubernetes Monitoring
  • AI Ops

Only in Papertrail

  • Log aggregation
  • Real-time tail
  • Saved searches
  • System alerts
  • API
  • Webhooks
  • REST
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

New Relic

  • Application monitoringnot Papertrail
  • Infrastructure monitoringnot Papertrail
  • Error trackingnot Papertrail
  • Performance optimizationnot Papertrail

Papertrail

  • Aggregating syslog and application logs from many hosts into one searchable streamnot New Relic
  • Tail-and-search style troubleshooting during incidentsnot New Relic
  • Long-term log archiving to Amazon S3 for later analysisnot New Relic

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

New Relic

  • Data ingest costs can be high for large-scale deployments with high logging volume, making budgeting difficult
  • Core user licensing model adds complexity to pricing with distinction between full platform users and basic users
  • Default logs obfuscation may miss some sensitive patterns requiring custom configuration
  • Retention limits even on paid tiers require additional storage for long-term compliance requirements

Papertrail

  • Log Observability starts at $5.00 per GB per month
  • Usage beyond the plan volume is billed at a 30% higher price per GB and is capped at 200% extra
  • Transferred volume is measured as message length plus 50 bytes of metadata per message, so metadata counts against the quota

Pricing, plan by plan

New Relic

Free

No published plan breakdown. See the New Relic review.

Papertrail

Free
  • FreeFree
    • Log aggregation
    • Real-time tail
    • Saved searches

Which should you pick?

Choose New Relic if

  • You need apm.
  • You want to start without paying.
  • You work on Web, Api, Mobile.
  • You also want infrastructure monitoring.
New Relic review

Choose Papertrail if

  • You need log aggregation.
  • You want to start without paying.
  • You work on Web, Api.
  • You also want real-time tail.
Papertrail review

Questions people ask

Is New Relic or Papertrail better?
Neither clearly leads. New Relic starts at Free and Papertrail at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, New Relic or Papertrail?
New Relic starts at Free and Papertrail at Free.
Does New Relic or Papertrail run on more platforms?
New Relic runs on Web, Api, Mobile. Papertrail runs on Web, Api.
Can I use New Relic for free?
Both have a free tier, so you can try either at no cost before committing.
What is New Relic best used for?
New Relic is most often used for application monitoring, infrastructure monitoring, error tracking, performance optimization. Of those, application monitoring and infrastructure monitoring are not what Papertrail is typically brought in for.
What can New Relic do that Papertrail cannot?
New Relic covers APM, Infrastructure Monitoring, Log Management, Browser Monitoring. Papertrail covers Log aggregation, Real-time tail, Saved searches, System alerts.

Answered from the vendors’ own pages

New Relic: Does New Relic offer a free tier?

Yes, New Relic's free tier is perpetual with no credit card required. It includes 100 GB of free data ingest monthly, one Full Platform User with access to all 50+ capabilities, and unlimited Basic Users for querying and dashboard creation.

Source
New Relic: How much does New Relic cost for paid plans?

Paid plans start at $49 per month per core user. New Relic uses consumption-based pricing where you pay only for what you use. Annual commitment options are available with volume discounts for larger teams.

Source
New Relic: What data retention is included in New Relic's free tier?

The free tier includes a minimum of 8 days data retention for troubleshooting. Paid plans offer extended retention periods and customizable data retention policies.

Source
New Relic: How many integrations does New Relic support?

New Relic provides access to 780+ integrations and unlimited hosts at no additional cost. These include monitoring integrations for various cloud services, databases, and applications.

Source
New Relic: Can I use New Relic to monitor multiple cloud providers?

Yes, New Relic is cloud-agnostic and supports monitoring across AWS, Google Cloud, Azure, and on-premises infrastructure in a single platform.

Source
New Relic: What is New Relic's ownership structure today?

New Relic was acquired by TPG and Francisco Partners on July 31, 2023, for $6.5 billion and transitioned from a publicly traded company to a private company in November 2023.

Source
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