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Software · head to head

New Relic vs Raygun

New Relic logo

New Relic

Software

Observability made simple

From
Free
Rated
-
Full reviewWebsite
Raygun logo

Raygun

Software

Real User Monitoring and Crash Reporting

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: New Relic data ingest costs can be high for large-scale deployments with high logging volume, making budgeting difficult; Raygun crash Reporting error data is retained for 180 days and Real User Monitoring sessions for only 60 days; longer retention is Enterprise only
  • They diverge on capability: New Relic covers APM, Raygun covers Crash reporting.

Where they differ

Only the attributes on which New Relic and Raygun actually diverge.

Attributes where New Relic and Raygun differ
AttributeNew RelicRaygun
Pricing modelUnknownusage-based
PlatformsWeb, Api, MobileWeb, Api
Founded20082011

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in New Relic

  • APM
  • Infrastructure Monitoring
  • Log Management
  • Browser Monitoring
  • Synthetic Monitoring
  • Mobile Monitoring
  • Kubernetes Monitoring
  • AI Ops

Only in Raygun

  • Crash reporting
  • Real user monitoring
  • Performance tracking
  • Source maps
  • API
  • Webhooks
  • REST
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

New Relic

  • Application monitoringnot Raygun
  • Infrastructure monitoringnot Raygun
  • Error trackingnot Raygun
  • Performance optimizationnot Raygun

Raygun

  • Crash and error reporting for web, mobile and backend applicationsnot New Relic
  • Real user monitoring of front end page load and session performancenot New Relic
  • Application performance monitoring with request level tracesnot New Relic

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

New Relic

  • Data ingest costs can be high for large-scale deployments with high logging volume, making budgeting difficult
  • Core user licensing model adds complexity to pricing with distinction between full platform users and basic users
  • Default logs obfuscation may miss some sensitive patterns requiring custom configuration
  • Retention limits even on paid tiers require additional storage for long-term compliance requirements

Raygun

  • Crash Reporting error data is retained for 180 days and Real User Monitoring sessions for only 60 days; longer retention is Enterprise only
  • Crash Reporting, Real User Monitoring and APM are billed as three separate products, each metered on its own unit of errors, sessions or traces
  • A Real User Monitoring session ends after 30 minutes of inactivity, so a single visit spanning breaks is billed as several sessions
  • Usage beyond the plan allowance is billed on demand at $0.001 per error and $0.002 per session or trace
  • Enterprise plan pricing is custom with no published rate

Pricing, plan by plan

New Relic

Free

No published plan breakdown. See the New Relic review.

Raygun

Free
  • FreeFree
    • Crash reporting
    • Real user monitoring
    • Performance tracking

Which should you pick?

Choose New Relic if

  • You need apm.
  • You want to start without paying.
  • You work on Web, Api, Mobile.
  • You also want infrastructure monitoring.
New Relic review

Choose Raygun if

  • You need crash reporting.
  • You want to start without paying.
  • You work on Web, Api.
  • You also want real user monitoring.
Raygun review

Questions people ask

Is New Relic or Raygun better?
Neither clearly leads. New Relic starts at Free and Raygun at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, New Relic or Raygun?
New Relic starts at Free and Raygun at Free.
Does New Relic or Raygun run on more platforms?
New Relic runs on Web, Api, Mobile. Raygun runs on Web, Api.
Can I use New Relic for free?
Both have a free tier, so you can try either at no cost before committing.
What is New Relic best used for?
New Relic is most often used for application monitoring, infrastructure monitoring, error tracking, performance optimization. Of those, application monitoring and infrastructure monitoring are not what Raygun is typically brought in for.
What can New Relic do that Raygun cannot?
New Relic covers APM, Infrastructure Monitoring, Log Management, Browser Monitoring. Raygun covers Crash reporting, Real user monitoring, Performance tracking, Source maps.

Answered from the vendors’ own pages

New Relic: Does New Relic offer a free tier?

Yes, New Relic's free tier is perpetual with no credit card required. It includes 100 GB of free data ingest monthly, one Full Platform User with access to all 50+ capabilities, and unlimited Basic Users for querying and dashboard creation.

Source
New Relic: How much does New Relic cost for paid plans?

Paid plans start at $49 per month per core user. New Relic uses consumption-based pricing where you pay only for what you use. Annual commitment options are available with volume discounts for larger teams.

Source
New Relic: What data retention is included in New Relic's free tier?

The free tier includes a minimum of 8 days data retention for troubleshooting. Paid plans offer extended retention periods and customizable data retention policies.

Source
New Relic: How many integrations does New Relic support?

New Relic provides access to 780+ integrations and unlimited hosts at no additional cost. These include monitoring integrations for various cloud services, databases, and applications.

Source
New Relic: Can I use New Relic to monitor multiple cloud providers?

Yes, New Relic is cloud-agnostic and supports monitoring across AWS, Google Cloud, Azure, and on-premises infrastructure in a single platform.

Source
New Relic: What is New Relic's ownership structure today?

New Relic was acquired by TPG and Francisco Partners on July 31, 2023, for $6.5 billion and transitioned from a publicly traded company to a private company in November 2023.

Source
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Related pages

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