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Surveys · head to head

Medallia vs Paragon

Medallia logo

Medallia

Surveys

Enterprise experience management platform for customer, employee and contact centre feedback

From
On request
Rated
-
Full reviewWebsite
Paragon logo

Paragon

Automation Integration

Embedded integration platform for SaaS

From
$299/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Medallia there is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.; Paragon no published pricing rates or specific plan costs
  • They diverge on capability: Medallia covers Multi-channel feedback capture, Paragon covers Embedded workflows.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Medallia and Paragon actually diverge.

Attributes where Medallia and Paragon differ
AttributeMedalliaParagon
Starting priceOn request$299/month
Pricing modelquotesubscription
PlatformsWeb, iOS, AndroidWeb, Embedded
CategorySurveysAutomation Integration
FoundedUnknown2021

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Medallia

  • Multi-channel feedback capture
  • AI text and sentiment analysis
  • Role-based reporting
  • Contact centre analytics
  • Experience orchestration
  • Market research tools

Only in Paragon

  • Embedded workflows
  • Native integrations
  • Workflow builder
  • Error handling
  • Monitoring
  • Analytics
  • Webhooks
  • 500+ apps

What people use each for

The jobs each tool is most often brought in to do.

Medallia

  • A retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platformnot Paragon
  • An enterprise with a dedicated CX team needing role-based dashboards from frontline staff to the executive teamnot Paragon
  • A contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scoresnot Paragon
  • A company running employee and customer experience programmes and wanting one vendor across bothnot Paragon

Paragon

  • Embedding third party integrations into a SaaS productnot Medallia
  • Managing customer facing connectors without building each onenot Medallia

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Medallia

  • There is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.
  • Implementation is a project, not a signup, and typically involves data integration and consulting work before the platform produces usable dashboards.
  • The breadth of modules means a buyer who only needs a simple survey tool is paying for enterprise infrastructure they will not use.
  • Switching away later means re-architecting how feedback is collected across the organisation, which creates real vendor lock-in once rolled out.
  • Smaller teams and mid-market companies are effectively priced out, since the platform and its go-to-market are built for large enterprise accounts.

Paragon

  • No published pricing rates or specific plan costs
  • Pricing is entirely custom based on Connected Users
  • Both Pro and Enterprise plans require direct contact for pricing

Pricing, plan by plan

Medallia

On request
  • Medallia Experience Cloud$undefined/year
    • No published pricing, sold as a multi-year enterprise contract
    • Pricing depends on modules (CX, EX, contact centre, market research)
    • Implementation and integration typically charged separately

Paragon

$299/month
  • Starter$299/month
    • 50 integrations
    • Basic support
  • Growth$999/month
    • 200 integrations
    • Priority support
  • Enterprise$5000/month
    • Unlimited integrations
    • Dedicated support

Which should you pick?

Choose Medallia if

  • You need multi-channel feedback capture.
  • You work on Web, iOS, Android.
  • You also want ai text and sentiment analysis.
Medallia review

Choose Paragon if

  • You need embedded workflows.
  • You work on Web, Embedded.
  • You also want native integrations.
Paragon review

Questions people ask

Is Medallia or Paragon better?
Neither clearly leads. Medallia starts at On request and Paragon at $299/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Medallia or Paragon?
Medallia starts at On request and Paragon at $299/month.
Does Medallia or Paragon run on more platforms?
Medallia runs on Web, iOS, Android. Paragon runs on Web, Embedded.
What is Medallia best used for?
Medallia is most often used for a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform, an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team, a contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scores, a company running employee and customer experience programmes and wanting one vendor across both. Of those, a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform and an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team are not what Paragon is typically brought in for.
What can Medallia do that Paragon cannot?
Medallia covers Multi-channel feedback capture, AI text and sentiment analysis, Role-based reporting, Contact centre analytics. Paragon covers Embedded workflows, Native integrations, Workflow builder, Error handling.

Answered from the vendors’ own pages

Medallia: Is there a self-serve or free version?

No. Medallia sells only through direct sales with quoted enterprise contracts; there is no published price list.

Paragon: How much does Paragon cost?

Paragon does not publish pricing rates. The company uses a custom pricing model based on Connected Users (the number of tenant organizations using integrations), requiring customers to request custom quotes.

Source
Medallia: Can a mid-sized company buy Medallia?

Technically yes, but the sales motion, implementation cost and contract structure are built for large enterprise deployments, not smaller teams.

Paragon: What are Paragon's pricing plans?

Paragon offers Pro and Enterprise plans. The Pro plan includes unlimited integrations, access to all three products, and custom integrations. The Enterprise plan adds self-hosted options, priority support with SLAs, and SAML SSO.

Source
Medallia: Does it replace a standalone survey tool?

It can collect surveys, but its value is in unifying multiple feedback channels; a company only needing surveys is better served by a cheaper dedicated tool.

Paragon: Does Paragon offer a free trial?

Yes, a free trial is available via signup, though specific trial duration and limitations are not detailed on the pricing page.

Source
Paragon: How does Paragon determine the cost of my plan?

Pricing is customized based on business model and the number of Connected Users, meaning organizations must contact Paragon's sales team for a custom quote.

Source
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