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Surveys · head to head

Medallia vs Nintex

Medallia logo

Medallia

Surveys

Enterprise experience management platform for customer, employee and contact centre feedback

From
On request
Rated
-
Full reviewWebsite
Nintex logo

Nintex

Automation Integration

The work automation platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Nintex has a free tier, so it costs nothing to try first.
  • Each has a real cost: Medallia there is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.; Nintex no published pricing on website; requires direct sales contact
  • They diverge on capability: Medallia covers Multi-channel feedback capture, Nintex covers Workflow builder.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Medallia and Nintex actually diverge.

Attributes where Medallia and Nintex differ
AttributeMedalliaNintex
Starting priceOn requestFree
Pricing modelquotesubscription
Free tierNoYes
PlatformsWeb, iOS, AndroidWeb, Mobile
CategorySurveysAutomation Integration
FoundedUnknown2006

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Medallia

  • Multi-channel feedback capture
  • AI text and sentiment analysis
  • Role-based reporting
  • Contact centre analytics
  • Experience orchestration
  • Market research tools

Only in Nintex

  • Workflow builder
  • Process mining
  • Task automation
  • Case management
  • Mobile access
  • Analytics
  • Monitoring
  • 300+ apps

What people use each for

The jobs each tool is most often brought in to do.

Medallia

  • A retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platformnot Nintex
  • An enterprise with a dedicated CX team needing role-based dashboards from frontline staff to the executive teamnot Nintex
  • A contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scoresnot Nintex
  • A company running employee and customer experience programmes and wanting one vendor across bothnot Nintex

Nintex

  • Business process automation and workflow managementnot Medallia
  • Document generation and digital signature collectionnot Medallia
  • Salesforce and enterprise integrationnot Medallia

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Medallia

  • There is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.
  • Implementation is a project, not a signup, and typically involves data integration and consulting work before the platform produces usable dashboards.
  • The breadth of modules means a buyer who only needs a simple survey tool is paying for enterprise infrastructure they will not use.
  • Switching away later means re-architecting how feedback is collected across the organisation, which creates real vendor lock-in once rolled out.
  • Smaller teams and mid-market companies are effectively priced out, since the platform and its go-to-market are built for large enterprise accounts.

Nintex

  • No published pricing on website; requires direct sales contact
  • Free trials available but no trial duration specified
  • Multiple product lines (Cloud, K2, Salesforce) complicate pricing assessment

Pricing, plan by plan

Medallia

On request
  • Medallia Experience Cloud$undefined/year
    • No published pricing, sold as a multi-year enterprise contract
    • Pricing depends on modules (CX, EX, contact centre, market research)
    • Implementation and integration typically charged separately

Nintex

Free
  • StarterFree
    • Limited workflows
    • Community support
  • Professional$500/month
    • Advanced workflows
    • Email support
  • Enterprise$2000/month
    • Unlimited workflows
    • Dedicated support

Which should you pick?

Choose Medallia if

  • You need multi-channel feedback capture.
  • You work on Web, iOS, Android.
  • You also want ai text and sentiment analysis.
Medallia review

Choose Nintex if

  • You need workflow builder.
  • You want to start without paying.
  • You work on Web, Mobile.
  • You also want process mining.
Nintex review

Questions people ask

Is Medallia or Nintex better?
Neither clearly leads. Medallia starts at On request and Nintex at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Medallia or Nintex?
Nintex has a free tier; the other does not. Paid plans start at On request for Medallia and Free for Nintex.
Does Medallia or Nintex run on more platforms?
Medallia runs on Web, iOS, Android. Nintex runs on Web, Mobile.
Can I use Nintex for free?
Yes. Nintex has a free tier, so you can try it without paying. Medallia starts at On request.
What is Medallia best used for?
Medallia is most often used for a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform, an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team, a contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scores, a company running employee and customer experience programmes and wanting one vendor across both. Of those, a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform and an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team are not what Nintex is typically brought in for.
What can Medallia do that Nintex cannot?
Medallia covers Multi-channel feedback capture, AI text and sentiment analysis, Role-based reporting, Contact centre analytics. Nintex covers Workflow builder, Process mining, Task automation, Case management.

Answered from the vendors’ own pages

Medallia: Is there a self-serve or free version?

No. Medallia sells only through direct sales with quoted enterprise contracts; there is no published price list.

Nintex: Is Nintex free?

Nintex offers 30-day free trials for Workflow and Apps, plus free trials for Process Manager, eSign, and DocGen. No permanent free tier is advertised on their website.

Source
Medallia: Can a mid-sized company buy Medallia?

Technically yes, but the sales motion, implementation cost and contract structure are built for large enterprise deployments, not smaller teams.

Nintex: What is Nintex pricing?

Nintex does not publish pricing on their public website. Pricing varies by product (Cloud Automation, K2, Salesforce) and deployment model. Contact their sales team via nintex.com or request a demo to obtain pricing quotes.

Source
Medallia: Does it replace a standalone survey tool?

It can collect surveys, but its value is in unifying multiple feedback channels; a company only needing surveys is better served by a cheaper dedicated tool.

Nintex: How long are Nintex free trials?

Nintex offers 30-day free trials for Workflow and Apps products. Process Manager, eSign, and DocGen trials are available, though exact durations are not specified on the trial page.

Source
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