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Automation Integration · head to head

Blue Prism vs Medallia

Blue Prism logo

Blue Prism

Automation Integration

The digital exchange for intelligent automation

From
$1000/month
Rated
-
Full reviewWebsite
Medallia logo

Medallia

Surveys

Enterprise experience management platform for customer, employee and contact centre feedback

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Blue Prism no pricing displayed on the vendor homepage; Medallia there is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.
  • They diverge on capability: Blue Prism covers RPA platform, Medallia covers Multi-channel feedback capture.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Blue Prism and Medallia actually diverge.

Attributes where Blue Prism and Medallia differ
AttributeBlue PrismMedallia
Starting price$1000/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, DesktopWeb, iOS, Android
CategoryAutomation IntegrationSurveys
Founded2001Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Blue Prism

  • RPA platform
  • Intelligent automation
  • Robotic workers
  • Process intelligence
  • Monitoring
  • Analytics
  • Scalability
  • 100+ connectors

Only in Medallia

  • Multi-channel feedback capture
  • AI text and sentiment analysis
  • Role-based reporting
  • Contact centre analytics
  • Experience orchestration
  • Market research tools

What people use each for

The jobs each tool is most often brought in to do.

Blue Prism

  • Workflow Automationnot Medallia
  • Data Integrationnot Medallia
  • Process Automationnot Medallia
  • App Integrationnot Medallia
  • API Connectivitynot Medallia

Medallia

  • A retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platformnot Blue Prism
  • An enterprise with a dedicated CX team needing role-based dashboards from frontline staff to the executive teamnot Blue Prism
  • A contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scoresnot Blue Prism
  • A company running employee and customer experience programmes and wanting one vendor across bothnot Blue Prism

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Blue Prism

  • No pricing displayed on the vendor homepage
  • Enterprise automation platform typically requires custom pricing and implementation agreements

Medallia

  • There is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.
  • Implementation is a project, not a signup, and typically involves data integration and consulting work before the platform produces usable dashboards.
  • The breadth of modules means a buyer who only needs a simple survey tool is paying for enterprise infrastructure they will not use.
  • Switching away later means re-architecting how feedback is collected across the organisation, which creates real vendor lock-in once rolled out.
  • Smaller teams and mid-market companies are effectively priced out, since the platform and its go-to-market are built for large enterprise accounts.

Pricing, plan by plan

Blue Prism

$1000/month
  • Starter$1000/month
    • 1 bot
    • Basic features
  • Professional$3000/month
    • 5 bots
    • Advanced features
  • Enterprise$10000/month
    • Unlimited bots
    • Dedicated support

Medallia

On request
  • Medallia Experience Cloud$undefined/year
    • No published pricing, sold as a multi-year enterprise contract
    • Pricing depends on modules (CX, EX, contact centre, market research)
    • Implementation and integration typically charged separately

Which should you pick?

Choose Blue Prism if

  • You need rpa platform.
  • You work on Web, Desktop.
  • You also want intelligent automation.
Blue Prism review

Choose Medallia if

  • You need multi-channel feedback capture.
  • You work on Web, iOS, Android.
  • You also want ai text and sentiment analysis.
Medallia review

Questions people ask

Is Blue Prism or Medallia better?
Neither clearly leads. Blue Prism starts at $1000/month and Medallia at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Blue Prism or Medallia?
Blue Prism starts at $1000/month and Medallia at On request.
Does Blue Prism or Medallia run on more platforms?
Blue Prism runs on Web, Desktop. Medallia runs on Web, iOS, Android.
What is Blue Prism best used for?
Blue Prism is most often used for workflow automation, data integration, process automation, app integration. Of those, workflow automation and data integration are not what Medallia is typically brought in for.
What can Blue Prism do that Medallia cannot?
Blue Prism covers RPA platform, Intelligent automation, Robotic workers, Process intelligence. Medallia covers Multi-channel feedback capture, AI text and sentiment analysis, Role-based reporting, Contact centre analytics.

Answered from the vendors’ own pages

Blue Prism: How much does SS&C Blue Prism cost?

SS&C Blue Prism does not publish pricing on their website. Platform pricing is customized based on deployment requirements, number of users, and selected modules. Organizations should contact their sales team or schedule a free trial to discuss pricing.

Source
Medallia: Is there a self-serve or free version?

No. Medallia sells only through direct sales with quoted enterprise contracts; there is no published price list.

Medallia: Can a mid-sized company buy Medallia?

Technically yes, but the sales motion, implementation cost and contract structure are built for large enterprise deployments, not smaller teams.

Medallia: Does it replace a standalone survey tool?

It can collect surveys, but its value is in unifying multiple feedback channels; a company only needing surveys is better served by a cheaper dedicated tool.

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