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CRM · head to head

Krayin vs Richpanel

Krayin logo

Krayin

CRM

Open source Laravel CRM for sales teams that want to own the code

From
Free
Free plan
Yes
Full reviewWebsite
Richpanel logo

Richpanel

Customer Support

AI-native helpdesk for e-commerce customer support

From
$99/month
Free plan
No
Full reviewWebsite

The short version

  • Only Krayin has a free tier, so it costs nothing to try first.
  • Each has a real cost: Krayin it is far less mature than EspoCRM, SuiteCRM or Vtiger, with thinner reporting, weaker forecasting and fewer built-in integrations, so evaluations that start from a feature checklist will not favour it.; Richpanel primarily focused on e-commerce, not ideal for other industries
  • They diverge on capability: Krayin covers Lead pipelines, Richpanel covers AI-native agent.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Krayin and Richpanel actually diverge.

Attributes where Krayin and Richpanel differ
AttributeKrayinRichpanel
Starting priceFree$99/month
Pricing modelOpen source, no licence feePer-seat plus per-conversation for AI agents
Free tierYesNo
PlatformsWeb, Self-hosted, Docker, LinuxWeb, Mobile, API
CategoryCRMCustomer Support
FoundedUnknown2020

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Krayin

  • Lead pipelines
  • Contacts and organisations
  • Quotes
  • Workflow automation
  • Email integration
  • Custom attributes
  • Roles and permissions
  • Laravel package architecture

Only in Richpanel

  • AI-native agent
  • Multi-channel inbox
  • E-commerce integrations
  • QA Agent
  • Social Media Agent
  • Self-Service Portal
  • AI Safety features
  • Copilot mode

What people use each for

The jobs each tool is most often brought in to do.

Krayin

  • A PHP or Laravel development shop wants a CRM it can fork and rebrand for clients without paying per seat or negotiating an OEM licence.not Richpanel
  • An organisation under data residency rules needs the customer database physically on its own infrastructure, which rules out every hosted CRM.not Richpanel
  • A small sales team wants an unlimited-user CRM where adding a tenth or fiftieth user costs nothing beyond server capacity.not Richpanel
  • A Bagisto ecommerce store wants a CRM from the same vendor that shares its technology stack and conventions rather than a bridged integration.not Richpanel

Richpanel

  • Automating e-commerce customer support with AInot Krayin
  • Resolving returns and exchanges automaticallynot Krayin
  • Responding to social media inquiries at scalenot Krayin
  • Providing full customer context across all support channelsnot Krayin
  • Reducing support costs while improving response timesnot Krayin

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Krayin

  • It is far less mature than EspoCRM, SuiteCRM or Vtiger, with thinner reporting, weaker forecasting and fewer built-in integrations, so evaluations that start from a feature checklist will not favour it.
  • Practical functionality such as certain telephony, messaging and marketing connectors sits in paid marketplace extensions from Webkul, so the free CRM plus the extensions you actually need is not free.
  • The roadmap is controlled by a single services company whose revenue depends on selling implementation and extensions, so there is a structural incentive against making the core complete.
  • You are responsible for the whole operational burden: PHP and MySQL hosting, backups, security patching, mail deliverability and upgrades, and a botched upgrade of a customised install is your problem alone.
  • The cloud hosting page does not publish prices, so the managed option that would remove that burden cannot be budgeted without contacting sales, which undercuts the transparency the open licence otherwise offers.

Richpanel

  • Primarily focused on e-commerce, not ideal for other industries
  • AI conversation pricing ($0.20 per conversation) requires monitoring to control costs
  • Minimum $200 monthly charge for AI agents may not suit small businesses
  • Heavy emphasis on e-commerce integrations (Shopify, Recharge) limits flexibility
  • No published pricing for enterprise or custom plans

Pricing, plan by plan

Krayin

Free
  • Self-hostedFree
    • Full MIT-licensed source
    • Unlimited users
    • No feature gating
  • Cloud hosting and extensions$undefined/month
    • Starter and Pro managed hosting packs from Webkul
    • Premium extensions sold individually in the Krayin marketplace
    • White label and custom development quoted separately

Richpanel

$99/month
  • Helpdesk Seat$99/month
    • Unified inbox across all channels
    • Round-robin assignment
    • CSAT reporting
  • AI Agent$0.2/conversation
    • End-to-end conversation resolution
    • Multi-channel automation
    • Customer context from Shopify, Recharge, Loop, Yotpo
  • Returns & Exchanges$99/month
    • Automated returns and exchange policies
    • Exchange incentives
    • Fraud prevention

Which should you pick?

Choose Krayin if

  • You need lead pipelines.
  • You want to start without paying.
  • You work on Web, Self-hosted, Docker, Linux.
  • You also want contacts and organisations.
Krayin review

Choose Richpanel if

  • You need ai-native agent.
  • You work on Web, Mobile, API.
  • You also want multi-channel inbox.
Richpanel review

Questions people ask

Is Krayin or Richpanel better?
Neither clearly leads. Krayin starts at Free and Richpanel at $99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Krayin or Richpanel?
Krayin has a free tier; the other does not. Paid plans start at Free for Krayin and $99/month for Richpanel.
Does Krayin or Richpanel run on more platforms?
Krayin runs on Web, Self-hosted, Docker, Linux. Richpanel runs on Web, Mobile, API.
Can I use Krayin for free?
Yes. Krayin has a free tier, so you can try it without paying. Richpanel starts at $99/month.
What is Krayin best used for?
Krayin is most often used for a php or laravel development shop wants a crm it can fork and rebrand for clients without paying per seat or negotiating an oem licence., an organisation under data residency rules needs the customer database physically on its own infrastructure, which rules out every hosted crm., a small sales team wants an unlimited-user crm where adding a tenth or fiftieth user costs nothing beyond server capacity., a bagisto ecommerce store wants a crm from the same vendor that shares its technology stack and conventions rather than a bridged integration.. Of those, a php or laravel development shop wants a crm it can fork and rebrand for clients without paying per seat or negotiating an oem licence. and an organisation under data residency rules needs the customer database physically on its own infrastructure, which rules out every hosted crm. are not what Richpanel is typically brought in for.
What can Krayin do that Richpanel cannot?
Krayin covers Lead pipelines, Contacts and organisations, Quotes, Workflow automation. Richpanel covers AI-native agent, Multi-channel inbox, E-commerce integrations, QA Agent.

Answered from the vendors’ own pages

Krayin: Is Krayin really free?

The CRM itself is MIT licensed with no user limit and no enterprise edition. Premium extensions, managed hosting and custom development from Webkul are paid.

Richpanel: What is the guarantee on AI automation?

Richpanel guarantees 50% automation within 30 days, or refunds every dollar back. The company also guarantees 30% lower bills compared to competitive AI and helpdesk stacks.

Source
Krayin: Who maintains it?

Webkul Software of Noida, India, the same company behind the Bagisto open source ecommerce platform.

Richpanel: How much does AI cost per conversation?

AI-handled conversations cost $0.20 each with a $200 minimum monthly charge. This covers all AI features including QA Agent, Social Media Agent, and Copilot functionality.

Source
Krayin: What do I need to run it?

A standard LAMP or LEMP stack with PHP, Composer and MySQL or MariaDB. Any host that runs Laravel will run Krayin.

Richpanel: Which e-commerce platforms does Richpanel integrate with?

Richpanel integrates with Shopify, Recharge, Loop, and Yotpo to provide full customer context during support interactions.

Source
Krayin: How does it compare to EspoCRM?

EspoCRM is more mature with deeper reporting and a longer track record. Krayin is easier for a Laravel developer to extend and has a more permissive licence.

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