Softwr

Customer Support · head to head

Assembled vs Krayin

Assembled logo

Assembled

Customer Support

Workforce management and AI agents for support teams that run on Zendesk, Salesforce or Intercom

From
$25/month
Free plan
No
Full reviewWebsite
Krayin logo

Krayin

CRM

Open source Laravel CRM for sales teams that want to own the code

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Krayin has a free tier, so it costs nothing to try first.
  • Each has a real cost: Assembled the published per-agent rate is not the whole bill, because a separate platform fee sits on top and is not published, so the headline 25 USD figure understates the real cost and you still need a quote to know the total.; Krayin it is far less mature than EspoCRM, SuiteCRM or Vtiger, with thinner reporting, weaker forecasting and fewer built-in integrations, so evaluations that start from a feature checklist will not favour it.
  • They diverge on capability: Assembled covers Volume forecasting, Krayin covers Lead pipelines.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Assembled and Krayin actually diverge.

Attributes where Assembled and Krayin differ
AttributeAssembledKrayin
Starting price$25/monthFree
Pricing modelPer user per monthOpen source, no licence fee
Free tierNoYes
PlatformsWeb, APIWeb, Self-hosted, Docker, Linux
CategoryCustomer SupportCRM

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Assembled

  • Volume forecasting
  • Schedule generation
  • Real-time adherence
  • Agent self-service
  • Intraday reporting
  • AI Copilot
  • AI Agents
  • BPO management

Only in Krayin

  • Lead pipelines
  • Contacts and organisations
  • Quotes
  • Workflow automation
  • Email integration
  • Custom attributes
  • Roles and permissions
  • Laravel package architecture

What people use each for

The jobs each tool is most often brought in to do.

Assembled

  • A 200-agent software support team that has outgrown spreadsheet rostering and wants forecast-driven schedules tied to Zendesk ticket historynot Krayin
  • A support operations lead who needs to model in-house agents and two BPO vendors in a single capacity plan before the next peak seasonnot Krayin
  • A subscription business that wants to measure whether an AI deflection layer actually reduces required headcount, using the same forecasting tool that sizes the human teamnot Krayin
  • A finance team that needs a defensible per-agent cost line for support tooling before a board budget review, without a three-week vendor quoting cyclenot Krayin

Krayin

  • A PHP or Laravel development shop wants a CRM it can fork and rebrand for clients without paying per seat or negotiating an OEM licence.not Assembled
  • An organisation under data residency rules needs the customer database physically on its own infrastructure, which rules out every hosted CRM.not Assembled
  • A small sales team wants an unlimited-user CRM where adding a tenth or fiftieth user costs nothing beyond server capacity.not Assembled
  • A Bagisto ecommerce store wants a CRM from the same vendor that shares its technology stack and conventions rather than a bridged integration.not Assembled

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Assembled

  • The published per-agent rate is not the whole bill, because a separate platform fee sits on top and is not published, so the headline 25 USD figure understates the real cost and you still need a quote to know the total.
  • Pricing AI Agents per resolved conversation while pricing workforce management per seat means the two products pull in opposite directions financially: successful deflection shrinks the seat count you are billed for and grows the consumption charge, making year-two budgeting unpredictable.
  • Long-range capacity planning and what-if scenario modelling are thinner than in NICE or Verint, so organisations doing annual headcount planning across multiple sites often end up exporting to a spreadsheet anyway.
  • There is no quality management or agent evaluation module, so a support organisation that wants WFM and QA from one vendor has to buy a second tool and reconcile two sets of agent records.
  • The product assumes a modern ticketing system as the source of truth; teams running a legacy ACD or a homegrown queue face custom integration work that the standard connectors do not cover, and forecast accuracy suffers until that data is clean.
  • There is no native mobile application, so agents check schedules, request time off and swap shifts through a mobile browser, which is a persistent friction point for hourly and contact centre workforces who do not sit at a desk.

Krayin

  • It is far less mature than EspoCRM, SuiteCRM or Vtiger, with thinner reporting, weaker forecasting and fewer built-in integrations, so evaluations that start from a feature checklist will not favour it.
  • Practical functionality such as certain telephony, messaging and marketing connectors sits in paid marketplace extensions from Webkul, so the free CRM plus the extensions you actually need is not free.
  • The roadmap is controlled by a single services company whose revenue depends on selling implementation and extensions, so there is a structural incentive against making the core complete.
  • You are responsible for the whole operational burden: PHP and MySQL hosting, backups, security patching, mail deliverability and upgrades, and a botched upgrade of a customised install is your problem alone.
  • The cloud hosting page does not publish prices, so the managed option that would remove that burden cannot be budgeted without contacting sales, which undercuts the transparency the open licence otherwise offers.

Pricing, plan by plan

Assembled

$25/month
  • Core$25/month
    • Forecasting
    • Scheduling
    • Real-time adherence
  • Pro$45/month
    • Everything in Core
    • Advanced forecasting models
    • BPO and vendor management
  • Enterprise$75/month
    • Everything in Pro
    • SSO and SCIM
    • Advanced security review
  • AI Copilot$35/month
    • Reply drafting
    • Knowledge retrieval
    • Agent workspace embed

Krayin

Free
  • Self-hostedFree
    • Full MIT-licensed source
    • Unlimited users
    • No feature gating
  • Cloud hosting and extensions$undefined/month
    • Starter and Pro managed hosting packs from Webkul
    • Premium extensions sold individually in the Krayin marketplace
    • White label and custom development quoted separately

Which should you pick?

Choose Assembled if

  • You need volume forecasting.
  • You work on Web, API.
  • You also want schedule generation.
Assembled review

Choose Krayin if

  • You need lead pipelines.
  • You want to start without paying.
  • You work on Web, Self-hosted, Docker, Linux.
  • You also want contacts and organisations.
Krayin review

Questions people ask

Is Assembled or Krayin better?
Neither clearly leads. Assembled starts at $25/month and Krayin at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Assembled or Krayin?
Krayin has a free tier; the other does not. Paid plans start at $25/month for Assembled and Free for Krayin.
Does Assembled or Krayin run on more platforms?
Assembled runs on Web, API. Krayin runs on Web, Self-hosted, Docker, Linux.
Can I use Krayin for free?
Yes. Krayin has a free tier, so you can try it without paying. Assembled starts at $25/month.
What is Assembled best used for?
Assembled is most often used for a 200-agent software support team that has outgrown spreadsheet rostering and wants forecast-driven schedules tied to zendesk ticket history, a support operations lead who needs to model in-house agents and two bpo vendors in a single capacity plan before the next peak season, a subscription business that wants to measure whether an ai deflection layer actually reduces required headcount, using the same forecasting tool that sizes the human team, a finance team that needs a defensible per-agent cost line for support tooling before a board budget review, without a three-week vendor quoting cycle. Of those, a 200-agent software support team that has outgrown spreadsheet rostering and wants forecast-driven schedules tied to zendesk ticket history and a support operations lead who needs to model in-house agents and two bpo vendors in a single capacity plan before the next peak season are not what Krayin is typically brought in for.
What can Assembled do that Krayin cannot?
Assembled covers Volume forecasting, Schedule generation, Real-time adherence, Agent self-service. Krayin covers Lead pipelines, Contacts and organisations, Quotes, Workflow automation.

Answered from the vendors’ own pages

Assembled: Does Assembled publish its real total cost?

It publishes per-agent tier rates of 25, 45 and 75 USD per month but adds an unpublished platform fee, so budget for the seat rate plus a fixed annual platform charge that you must ask for.

Krayin: Is Krayin really free?

The CRM itself is MIT licensed with no user limit and no enterprise edition. Premium extensions, managed hosting and custom development from Webkul are paid.

Assembled: Can I buy the AI agents without buying workforce management?

Yes. Assembled sells WFM, AI Copilot and AI Agents as separately purchasable products, and AI Agents are billed at 0.65 USD per resolved conversation rather than per seat.

Krayin: Who maintains it?

Webkul Software of Noida, India, the same company behind the Bagisto open source ecommerce platform.

Assembled: Is it suitable for a voice-first call centre?

Less so. The forecasting and scheduling are built around omnichannel ticketing volume, and voice-heavy operations running a legacy ACD will find the integration and intraday voice controls weaker than a traditional WFM suite.

Krayin: What do I need to run it?

A standard LAMP or LEMP stack with PHP, Composer and MySQL or MariaDB. Any host that runs Laravel will run Krayin.

Assembled: How long does implementation take?

Assembled states typically one month or less, which is realistic when your helpdesk is Zendesk or Salesforce and historical data is clean.

Krayin: How does it compare to EspoCRM?

EspoCRM is more mature with deeper reporting and a longer track record. Krayin is easier for a Laravel developer to extend and has a more permissive licence.

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