Softwr

CRM · head to head

Kylas vs Richpanel

Kylas logo

Kylas

CRM

Indian sales CRM sold at a flat monthly rate with unlimited users instead of per seat

From
Free
Free plan
Yes
Full reviewWebsite
Richpanel logo

Richpanel

Customer Support

AI-native helpdesk for e-commerce customer support

From
$99/month
Free plan
No
Full reviewWebsite

The short version

  • Only Kylas has a free tier, so it costs nothing to try first.
  • Each has a real cost: Kylas unlimited users only moves the meter rather than removing it: records are capped, and expanding beyond one hundred thousand costs 500 INR per twenty thousand, which becomes the real cost driver for any business with a large lead database.; Richpanel primarily focused on e-commerce, not ideal for other industries
  • They diverge on capability: Kylas covers Unlimited users on every plan, Richpanel covers AI-native agent.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Kylas and Richpanel actually diverge.

Attributes where Kylas and Richpanel differ
AttributeKylasRichpanel
Starting priceFree$99/month
Pricing modelFlat rate per month, unlimited usersPer-seat plus per-conversation for AI agents
Free tierYesNo
PlatformsWeb, iOS, AndroidWeb, Mobile, API
CategoryCRMCustomer Support
FoundedUnknown2020

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kylas

  • Unlimited users on every plan
  • Lead and deal management
  • Record based limits
  • Workflow automation
  • Quotation management
  • Telephony integrations
  • WhatsApp and SMS
  • BI analytics add-on

Only in Richpanel

  • AI-native agent
  • Multi-channel inbox
  • E-commerce integrations
  • QA Agent
  • Social Media Agent
  • Self-Service Portal
  • AI Safety features
  • Copilot mode

What people use each for

The jobs each tool is most often brought in to do.

Kylas

  • A twenty five person Indian inside sales team where per seat CRM pricing would cost several times a flat monthly ratenot Richpanel
  • A company that wants every employee including support and delivery staff to see customer records without buying them seatsnot Richpanel
  • A business with high sales headcount turnover that does not want to renegotiate licence counts every quarternot Richpanel
  • An Indian SME needing native WhatsApp, IndiaMART and local telephony connections rather than a Western CRM with adaptersnot Richpanel

Richpanel

  • Automating e-commerce customer support with AInot Kylas
  • Resolving returns and exchanges automaticallynot Kylas
  • Responding to social media inquiries at scalenot Kylas
  • Providing full customer context across all support channelsnot Kylas
  • Reducing support costs while improving response timesnot Kylas

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kylas

  • Unlimited users only moves the meter rather than removing it: records are capped, and expanding beyond one hundred thousand costs 500 INR per twenty thousand, which becomes the real cost driver for any business with a large lead database.
  • Core functionality such as workflows, email templates and email tracking is sold as separate add-ons from 500 to 800 INR a month, so the advertised flat rate is not what an automated sales operation actually pays.
  • The free Embark plan caps records at ten thousand and explicitly cannot be expanded, so it is a trial with no upgrade path in place rather than a workable long term free tier.
  • Kylas is built around Indian sales practice and its integration marketplace is dominated by Indian telephony, payments and lead sources, which makes it a poor fit for companies selling primarily into Europe or North America.
  • Onboarding is charged at 25,000 INR one-off with training at 5,000 INR per three hour session, so first year cost is meaningfully above twelve months of subscription.

Richpanel

  • Primarily focused on e-commerce, not ideal for other industries
  • AI conversation pricing ($0.20 per conversation) requires monitoring to control costs
  • Minimum $200 monthly charge for AI agents may not suit small businesses
  • Heavy emphasis on e-commerce integrations (Shopify, Recharge) limits flexibility
  • No published pricing for enterprise or custom plans

Pricing, plan by plan

Kylas

Free
  • EmbarkFree
    • Free for life
    • Unlimited users
    • Ten thousand records, not expandable
  • Elevate$12999/month
    • Flat rate for unlimited users, not per seat
    • One hundred thousand records, expandable
    • Quarterly, half-yearly and annual billing terms
  • Exceed$undefined/month
    • Custom pricing
    • Unlimited users
    • Around 1.1 million records, adjustable

Richpanel

$99/month
  • Helpdesk Seat$99/month
    • Unified inbox across all channels
    • Round-robin assignment
    • CSAT reporting
  • AI Agent$0.2/conversation
    • End-to-end conversation resolution
    • Multi-channel automation
    • Customer context from Shopify, Recharge, Loop, Yotpo
  • Returns & Exchanges$99/month
    • Automated returns and exchange policies
    • Exchange incentives
    • Fraud prevention

Which should you pick?

Choose Kylas if

  • You need unlimited users on every plan.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want lead and deal management.
Kylas review

Choose Richpanel if

  • You need ai-native agent.
  • You work on Web, Mobile, API.
  • You also want multi-channel inbox.
Richpanel review

Questions people ask

Is Kylas or Richpanel better?
Neither clearly leads. Kylas starts at Free and Richpanel at $99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kylas or Richpanel?
Kylas has a free tier; the other does not. Paid plans start at Free for Kylas and $99/month for Richpanel.
Does Kylas or Richpanel run on more platforms?
Kylas runs on Web, iOS, Android. Richpanel runs on Web, Mobile, API.
Can I use Kylas for free?
Yes. Kylas has a free tier, so you can try it without paying. Richpanel starts at $99/month.
What is Kylas best used for?
Kylas is most often used for a twenty five person indian inside sales team where per seat crm pricing would cost several times a flat monthly rate, a company that wants every employee including support and delivery staff to see customer records without buying them seats, a business with high sales headcount turnover that does not want to renegotiate licence counts every quarter, an indian sme needing native whatsapp, indiamart and local telephony connections rather than a western crm with adapters. Of those, a twenty five person indian inside sales team where per seat crm pricing would cost several times a flat monthly rate and a company that wants every employee including support and delivery staff to see customer records without buying them seats are not what Richpanel is typically brought in for.
What can Kylas do that Richpanel cannot?
Kylas covers Unlimited users on every plan, Lead and deal management, Record based limits, Workflow automation. Richpanel covers AI-native agent, Multi-channel inbox, E-commerce integrations, QA Agent.

Answered from the vendors’ own pages

Kylas: What does Kylas cost?

The Elevate plan is a flat rate of about 12,999 INR per month for unlimited users, with quarterly, half-yearly and annual terms. There is a free Embark plan and a custom Exceed tier.

Richpanel: What is the guarantee on AI automation?

Richpanel guarantees 50% automation within 30 days, or refunds every dollar back. The company also guarantees 30% lower bills compared to competitive AI and helpdesk stacks.

Source
Kylas: Does unlimited users really mean unlimited?

Yes for seats. The limit is on records: ten thousand on the free plan, one hundred thousand on Elevate, expandable at 500 INR per twenty thousand.

Richpanel: How much does AI cost per conversation?

AI-handled conversations cost $0.20 each with a $200 minimum monthly charge. This covers all AI features including QA Agent, Social Media Agent, and Copilot functionality.

Source
Kylas: What is not included in the flat rate?

Workflows, email templates, email tracking, the security module and BI analytics are add-ons from 500 to 5,000 INR per month. Onboarding is 25,000 INR one-off.

Richpanel: Which e-commerce platforms does Richpanel integrate with?

Richpanel integrates with Shopify, Recharge, Loop, and Yotpo to provide full customer context during support interactions.

Source
Kylas: Is it usable outside India?

It works, but the integration marketplace and sales workflows are built for the Indian market and the pricing is quoted in rupees.

Share

Related pages

More on Kylas

More on Richpanel

Keep looking

Other head to heads