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CRM · head to head

OnePageCRM vs Richpanel

OnePageCRM logo

OnePageCRM

CRM

Action-first CRM from Ireland that forces every contact to carry a scheduled next step

From
$9.95/month
Free plan
No
Full reviewWebsite
Richpanel logo

Richpanel

Customer Support

AI-native helpdesk for e-commerce customer support

From
$99/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: OnePageCRM the Next Action requirement is enforced, not optional, so teams that want a passive contact database will fight the product and adoption stalls.; Richpanel primarily focused on e-commerce, not ideal for other industries
  • They diverge on capability: OnePageCRM covers Next Action enforcement, Richpanel covers AI-native agent.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which OnePageCRM and Richpanel actually diverge.

Attributes where OnePageCRM and Richpanel differ
AttributeOnePageCRMRichpanel
Starting price$9.95/month$99/month
Pricing modelPer user per monthPer-seat plus per-conversation for AI agents
PlatformsWeb, iOS, AndroidWeb, Mobile, API
CategoryCRMCustomer Support
FoundedUnknown2020

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in OnePageCRM

  • Next Action enforcement
  • Action Stream
  • Email sync and bulk send
  • Pipeline forecasting
  • Workflow automation
  • Mobile card scanner
  • Delivery pipeline
  • Lead enrichment

Only in Richpanel

  • AI-native agent
  • Multi-channel inbox
  • E-commerce integrations
  • QA Agent
  • Social Media Agent
  • Self-Service Portal
  • AI Safety features
  • Copilot mode

What people use each for

The jobs each tool is most often brought in to do.

OnePageCRM

  • A small consultancy or agency whose deals are lost to forgotten follow-up rather than to competitorsnot Richpanel
  • A recruiter or business developer working a long list of relationships where the next touch matters more than reportingnot Richpanel
  • A team that abandoned a large CRM because nobody updated it and wants something that is a daily to-do list insteadnot Richpanel
  • A founder-led sales effort that needs pipeline visibility without paying per-contact fees as the database growsnot Richpanel

Richpanel

  • Automating e-commerce customer support with AInot OnePageCRM
  • Resolving returns and exchanges automaticallynot OnePageCRM
  • Responding to social media inquiries at scalenot OnePageCRM
  • Providing full customer context across all support channelsnot OnePageCRM
  • Reducing support costs while improving response timesnot OnePageCRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

OnePageCRM

  • The Next Action requirement is enforced, not optional, so teams that want a passive contact database will fight the product and adoption stalls.
  • Monthly billing costs roughly 50 per cent more than annual at every tier, so evaluating without committing to a year carries a real premium.
  • There is no marketing automation, quoting or service desk, so a growing company will bolt on two or three other subscriptions and eventually consider consolidating onto a suite.
  • Sending is capped at 1,000 emails a day even on the top plan, which rules out using it as the outbound sending tool for larger campaigns.
  • The integration catalogue is small next to HubSpot, Salesforce or Zoho, so anything unusual goes through Zapier, adding both cost and a failure point.

Richpanel

  • Primarily focused on e-commerce, not ideal for other industries
  • AI conversation pricing ($0.20 per conversation) requires monitoring to control costs
  • Minimum $200 monthly charge for AI agents may not suit small businesses
  • Heavy emphasis on e-commerce integrations (Shopify, Recharge) limits flexibility
  • No published pricing for enterprise or custom plans

Pricing, plan by plan

OnePageCRM

$9.95/month
  • Professional$9.95/month
    • Billed annually; $15 per user if billed monthly
    • Unlimited contacts, deals, custom fields and tags
    • Full email sync with bulk send
  • Business$19.95/month
    • Billed annually; $29 per user if billed monthly
    • Email scheduling and open tracking
    • Email history fetching up to two years
  • Max$29.95/month
    • Billed annually; $45 per user if billed monthly
    • Unlimited workflow automations
    • Advanced lead enrichment

Richpanel

$99/month
  • Helpdesk Seat$99/month
    • Unified inbox across all channels
    • Round-robin assignment
    • CSAT reporting
  • AI Agent$0.2/conversation
    • End-to-end conversation resolution
    • Multi-channel automation
    • Customer context from Shopify, Recharge, Loop, Yotpo
  • Returns & Exchanges$99/month
    • Automated returns and exchange policies
    • Exchange incentives
    • Fraud prevention

Which should you pick?

Choose OnePageCRM if

  • You need next action enforcement.
  • You work on Web, iOS, Android.
  • You also want action stream.
OnePageCRM review

Choose Richpanel if

  • You need ai-native agent.
  • You work on Web, Mobile, API.
  • You also want multi-channel inbox.
Richpanel review

Questions people ask

Is OnePageCRM or Richpanel better?
Neither clearly leads. OnePageCRM starts at $9.95/month and Richpanel at $99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, OnePageCRM or Richpanel?
OnePageCRM starts at $9.95/month and Richpanel at $99/month.
Does OnePageCRM or Richpanel run on more platforms?
OnePageCRM runs on Web, iOS, Android. Richpanel runs on Web, Mobile, API.
What is OnePageCRM best used for?
OnePageCRM is most often used for a small consultancy or agency whose deals are lost to forgotten follow-up rather than to competitors, a recruiter or business developer working a long list of relationships where the next touch matters more than reporting, a team that abandoned a large crm because nobody updated it and wants something that is a daily to-do list instead, a founder-led sales effort that needs pipeline visibility without paying per-contact fees as the database grows. Of those, a small consultancy or agency whose deals are lost to forgotten follow-up rather than to competitors and a recruiter or business developer working a long list of relationships where the next touch matters more than reporting are not what Richpanel is typically brought in for.
What can OnePageCRM do that Richpanel cannot?
OnePageCRM covers Next Action enforcement, Action Stream, Email sync and bulk send, Pipeline forecasting. Richpanel covers AI-native agent, Multi-channel inbox, E-commerce integrations, QA Agent.

Answered from the vendors’ own pages

OnePageCRM: Is there a free plan?

No, only a trial. Every tier is paid, though contacts and deals are unlimited on all of them.

Richpanel: What is the guarantee on AI automation?

Richpanel guarantees 50% automation within 30 days, or refunds every dollar back. The company also guarantees 30% lower bills compared to competitive AI and helpdesk stacks.

Source
OnePageCRM: How much cheaper is annual billing?

Substantially. Professional is $9.95 per user per month annually against $15 monthly, and Max is $29.95 against $45, which the vendor describes as four months free.

Richpanel: How much does AI cost per conversation?

AI-handled conversations cost $0.20 each with a $200 minimum monthly charge. This covers all AI features including QA Agent, Social Media Agent, and Copilot functionality.

Source
OnePageCRM: Does it charge by contact count?

No. Contacts, deals, custom fields and tags are unlimited at every tier, which is unusual and matters for teams with large lists.

Richpanel: Which e-commerce platforms does Richpanel integrate with?

Richpanel integrates with Shopify, Recharge, Loop, and Yotpo to provide full customer context during support interactions.

Source
OnePageCRM: Can it replace a marketing automation tool?

No. It sends bulk email with a daily cap and does not do campaign automation, landing pages or scoring. Pair it with a mailing platform.

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