Software · head to head
Kore.ai vs Ada
The short version
- Only Ada has a free tier, so it costs nothing to try first.
- Each has a real cost: Kore.ai the Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.; Ada pricing is not published anywhere and requires a sales conversation
- They diverge on capability: Kore.ai covers Advanced NLU, Ada covers Automatic resolution.
Where they differ
Only the attributes on which Kore.ai and Ada actually diverge.
Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Kore.ai
- Advanced NLU
- Workflow automation
- Multi-language
- SAP
- Oracle
- Messaging support
- Voice support
- IVR support
Only in Ada
- Automatic resolution
- Multi-language support
- Analytics
- Zendesk
- Slack
- SMS support
- Messaging apps support
Both cover
- Conversational AI
- Salesforce
- API
- Web support
- Mobile support
What people use each for
The jobs each tool is most often brought in to do.
Kore.ai
- Customer engagementnot Ada
- Lead generationnot Ada
- Customer supportnot Ada
- Sales automationnot Ada
Ada
- AI agents resolving customer queries over chat, voice and emailnot Kore.ai
- Deflecting repetitive contacts before they reach an agentnot Kore.ai
- Automating multi-step actions such as order lookups and returnsnot Kore.ai
- Multilingual support across a global customer basenot Kore.ai
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Kore.ai
- The Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.
Ada
- Pricing is not published anywhere and requires a sales conversation
- Sold to enterprises rather than to small support teams
Pricing, plan by plan
Kore.ai
On request- Professional$200/month
- AI chatbot
- Basic NLU
- Enterprise$500/month
- Advanced NLU
- Custom integrations
- Custom$undefined/month
- Unlimited features
- Dedicated support
Ada
Free- FreeFree
- Basic chatbot
- Single language
- Growth$100/month
- Advanced AI
- Multi-language
- Scale$undefined/month
- Enterprise features
- Dedicated support
Which should you pick?
Choose Kore.ai if
- You need advanced nlu.
- You work on Web, Mobile, Messaging, Voice, IVR.
- You also want workflow automation.
Choose Ada if
- You need automatic resolution.
- You want to start without paying.
- You work on Web, Mobile, SMS, Messaging apps.
- You also want multi-language support.
Questions people ask
- Is Kore.ai or Ada better?
- Neither clearly leads. Kore.ai starts at On request and Ada at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Kore.ai or Ada?
- Ada has a free tier; the other does not. Paid plans start at On request for Kore.ai and Free for Ada.
- Does Kore.ai or Ada run on more platforms?
- Kore.ai runs on Web, Mobile, Messaging, Voice, IVR. Ada runs on Web, Mobile, SMS, Messaging apps.
- Can I use Ada for free?
- Yes. Ada has a free tier, so you can try it without paying. Kore.ai starts at On request.
- What is Kore.ai best used for?
- Kore.ai is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Ada is typically brought in for.
- What can Kore.ai do that Ada cannot?
- Kore.ai covers Advanced NLU, Workflow automation, Multi-language, SAP. Ada covers Automatic resolution, Multi-language support, Analytics, Zendesk. Both handle Conversational AI, Salesforce, API, Web support.