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Sales Enablement · head to head

Dock vs Koncert

Dock logo

Dock

Sales Enablement

Client-facing workspaces for deal rooms, onboarding plans and customer portals

From
Free
Rated
-
Full reviewWebsite
Koncert logo

Koncert

Sales Enablement

Four separate diallers, including agent-assisted calling, for outbound teams that live on the phone

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Dock has a free tier, so it costs nothing to try first.
  • Each has a real cost: Dock the free plan excludes Salesforce and HubSpot integration, which is the capability that turns Dock from a nicer file share into a sales tool, so the free tier does not let you evaluate the thing you would actually buy.; Koncert pricing is not published; the pricing page shows placeholder numbers rather than real rates and directs you to sales, which makes it impossible to compare cost per seat against Orum or Nooks without entering a sales cycle.
  • They diverge on capability: Dock covers Digital sales rooms, Koncert covers AI Parallel Dialer.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Dock and Koncert actually diverge.

Attributes where Dock and Koncert differ
AttributeDockKoncert
Starting priceFreeOn request
Pricing modelPer month by plan with additional seats chargedquote
Free tierYesNo
PlatformsWebWeb, API

Identical on both: user rating (Not yet rated), category (Sales Enablement).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dock

  • Digital sales rooms
  • Mutual action plans
  • Onboarding hubs
  • Content library
  • Order forms
  • Engagement tracking
  • AI document generation
  • CRM sync

Only in Koncert

  • AI Parallel Dialer
  • AI Flow Dialer
  • Agent-Assisted Dialer
  • Click Dialer
  • Local presence
  • Caller ID health monitoring
  • Remote Coach
  • Remote Salesfloor

What people use each for

The jobs each tool is most often brought in to do.

Dock

  • A sales team replacing scattered Drive links and follow-up emails with one tracked workspace per opportunitynot Koncert
  • An account executive running a mutual action plan with a buying committee that needs shared visibility of dates and ownersnot Koncert
  • A customer success team carrying the same workspace from signed deal into onboarding without rebuilding itnot Koncert
  • A revenue leader wanting evidence of whether buyers actually opened the material sent after a demonot Koncert

Koncert

  • A sales development team selling into enterprises where decision makers sit behind switchboards and a software dialler alone cannot reach themnot Dock
  • An outbound organisation whose numbers are being flagged as spam and which needs caller ID health monitoring and rotation as a managed capabilitynot Dock
  • A distributed sales team that has lost the ambient pressure of a shared calling floor and wants Remote Salesfloor to recreate itnot Dock
  • A team that wants to run different dialler modes for different segments, parallel for volume lists and click-to-call for named accountsnot Dock

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dock

  • The free plan excludes Salesforce and HubSpot integration, which is the capability that turns Dock from a nicer file share into a sales tool, so the free tier does not let you evaluate the thing you would actually buy.
  • Branding and layout customisation is the most common complaint from users; teams with strict design standards find workspaces they cannot make match the rest of their buyer-facing material.
  • Workspaces render poorly on mobile, which matters because executive stakeholders in a buying committee frequently open a shared link on a phone first and form their impression there.
  • Premium requires annual billing at 1,000 US dollars a month, so the step from Standard is a twelve-thousand dollar commitment rather than an incremental monthly upgrade, and it is triggered by asset limits as often as by seat count.
  • The HubSpot integration is reported as noticeably weaker than the Salesforce one, so HubSpot-based teams get less of the CRM automation that justifies the paid tiers.

Koncert

  • Pricing is not published; the pricing page shows placeholder numbers rather than real rates and directs you to sales, which makes it impossible to compare cost per seat against Orum or Nooks without entering a sales cycle.
  • Parallel dialling connects representatives so fast that they arrive on a live call with no time to recall prior context, and reviewers report this pushes reps onto a rigid script and degrades conversation quality even as dial volume rises.
  • Koncert supplies TCPA-supporting features but not legal cover, and parallel and agent-assisted dialling attract regulatory attention in several jurisdictions, so the compliance burden and any liability stay with your organisation.
  • Selling four dialler products rather than one means the capability you evaluated may not be the one you bought, and switching modes or mixing them across a team frequently involves renegotiating the contract.
  • The agent-assisted dialler bills for human labour rather than software seats, so its cost scales with call volume rather than headcount and can rise sharply during a campaign push in a way a per-seat budget does not anticipate.

Pricing, plan by plan

Dock

Free
  • FreeFree
    • 5 users
    • 10 workspaces
    • 25 content assets
  • Standard$350/month
    • 10 users included
    • Unlimited workspaces
    • 100 content assets
  • Premium$1000/month
    • 25 or more users, billed annually
    • Unlimited assets, playbooks, courses and order forms
    • CRM-integrated order forms
  • Enterprise$undefined/year
    • API access
    • Custom domain and sending addresses
    • SCIM provisioning

Koncert

On request
  • Koncert$undefined/year
    • AI Parallel Dialer
    • AI Flow Dialer
    • Agent-Assisted Dialer

Which should you pick?

Choose Dock if

  • You need digital sales rooms.
  • You want to start without paying.
  • You also want mutual action plans.
Dock review

Choose Koncert if

  • You need ai parallel dialer.
  • You work on Web, API.
  • You also want ai flow dialer.
Koncert review

Questions people ask

Is Dock or Koncert better?
Neither clearly leads. Dock starts at Free and Koncert at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dock or Koncert?
Dock has a free tier; the other does not. Paid plans start at Free for Dock and On request for Koncert.
Does Dock or Koncert run on more platforms?
Dock runs on Web. Koncert runs on Web, API.
Can I use Dock for free?
Yes. Dock has a free tier, so you can try it without paying. Koncert starts at On request.
What is Dock best used for?
Dock is most often used for a sales team replacing scattered drive links and follow-up emails with one tracked workspace per opportunity, an account executive running a mutual action plan with a buying committee that needs shared visibility of dates and owners, a customer success team carrying the same workspace from signed deal into onboarding without rebuilding it, a revenue leader wanting evidence of whether buyers actually opened the material sent after a demo. Of those, a sales team replacing scattered drive links and follow-up emails with one tracked workspace per opportunity and an account executive running a mutual action plan with a buying committee that needs shared visibility of dates and owners are not what Koncert is typically brought in for.
What can Dock do that Koncert cannot?
Dock covers Digital sales rooms, Mutual action plans, Onboarding hubs, Content library. Koncert covers AI Parallel Dialer, AI Flow Dialer, Agent-Assisted Dialer, Click Dialer.

Answered from the vendors’ own pages

Dock: Do buyers and clients need a licence?

No. External collaborators are free on every plan, including Free.

Koncert: What is Koncert previously called?

ConnectLeader. The company rebranded to Koncert while retaining the same dialler technology lineage.

Dock: Is Dock useful without a CRM integration?

Much less so, and the free plan has none. Budget for Standard if you want activity flowing back to Salesforce or HubSpot.

Koncert: What is the agent-assisted dialler?

Human agents place calls and navigate gatekeepers, phone trees and receptionists, connecting your representative only when a live decision maker is on the line.

Dock: Can it handle post-sale onboarding as well as deals?

Yes, that is one of its stronger arguments: the same workspace carries from deal to implementation without rebuilding it.

Koncert: Is pricing published?

No. The pricing page shows placeholder figures and directs visitors to contact sales for a quote scoped by dialler type and seat count.

Dock: Is pricing per seat?

Partly. Plans bundle a user count and additional seats are 50 US dollars a month each on top.

Koncert: Is parallel dialling legally safe?

Koncert provides TCPA-supporting features and holds SOC 2 Type II and GDPR compliance, but the calling organisation remains responsible for regulatory compliance in each jurisdiction it dials into.

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