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Cybersecurity · head to head

KnowBe4 vs SeeClickFix

KnowBe4 logo

KnowBe4

Cybersecurity

World's largest security awareness training platform

From
$1/month
Free plan
No
Full reviewWebsite
SeeClickFix logo

SeeClickFix

Government

311 Citizen Request Management

From
$300/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: KnowBe4 published prices assume a three year term, so the quoted per seat rate depends on a long commitment; SeeClickFix now marketed as SeeClickFix 311 CRM under CivicPlus; pricing is gated behind a Request pricing button with no figures published
  • They diverge on capability: KnowBe4 covers Security awareness training, SeeClickFix covers Issue Reporting.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which KnowBe4 and SeeClickFix actually diverge.

Attributes where KnowBe4 and SeeClickFix differ
AttributeKnowBe4SeeClickFix
Starting price$1/month$300/month
PlatformsWeb, Mobile, EmailWeb, Ios, Android
CategoryCybersecurityGovernment
Founded20102008

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in KnowBe4

  • Security awareness training
  • Phishing simulation
  • Risk assessments
  • Compliance training
  • Incident reporting
  • API access
  • Custom policies
  • Behavior analytics

Only in SeeClickFix

  • Issue Reporting
  • Work Order Management
  • GIS Integration
  • Performance Analytics
  • Mobile Field App
  • Esri ArcGIS
  • CityWorks
  • Web support

Both cover

  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

KnowBe4

  • Security awareness training and simulated phishing for staffnot SeeClickFix
  • Tracking employee susceptibility to phishing over timenot SeeClickFix

SeeClickFix

  • Citizen Servicesnot KnowBe4
  • Records Managementnot KnowBe4
  • Public Safetynot KnowBe4
  • Civic Engagementnot KnowBe4

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

KnowBe4

  • Published prices assume a three year term, so the quoted per seat rate depends on a long commitment
  • Pricing is banded by seat count, and the lowest band of 25 to 50 seats pays the highest rate
  • Accounts above 1,000 seats have no published price and require a custom quote
  • Third party integrations, Compliance Plus and PhishER Plus are all separately priced per seat add ons
  • The Foundation tier carries 200 training modules against more than 1,000 on Advanced, so content volume is the main gate

SeeClickFix

  • Now marketed as SeeClickFix 311 CRM under CivicPlus; pricing is gated behind a Request pricing button with no figures published

Pricing, plan by plan

KnowBe4

$1/month
  • Basic$1/month
    • Per user
    • Training modules
    • Phishing templates
  • Advanced$2/month
    • All Basic features
    • Advanced phishing
    • Risk assessments
  • Pro$3/month
    • All Advanced features
    • API access
    • Custom content

SeeClickFix

$300/month
  • Pro$300/month
    • 311 Management
    • Work Order Tracking
    • Analytics

Which should you pick?

Choose KnowBe4 if

  • You need security awareness training.
  • You work on Web, Mobile, Email.
  • You also want phishing simulation.
KnowBe4 review

Choose SeeClickFix if

  • You need issue reporting.
  • You work on Web, Ios, Android.
  • You also want work order management.
SeeClickFix review

Questions people ask

Is KnowBe4 or SeeClickFix better?
Neither clearly leads. KnowBe4 starts at $1/month and SeeClickFix at $300/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, KnowBe4 or SeeClickFix?
KnowBe4 starts at $1/month and SeeClickFix at $300/month.
Does KnowBe4 or SeeClickFix run on more platforms?
KnowBe4 runs on Web, Mobile, Email. SeeClickFix runs on Web, Ios, Android.
What is KnowBe4 best used for?
KnowBe4 is most often used for security awareness training and simulated phishing for staff, tracking employee susceptibility to phishing over time. Of those, security awareness training and simulated phishing for staff and tracking employee susceptibility to phishing over time are not what SeeClickFix is typically brought in for.
What can KnowBe4 do that SeeClickFix cannot?
KnowBe4 covers Security awareness training, Phishing simulation, Risk assessments, Compliance training. SeeClickFix covers Issue Reporting, Work Order Management, GIS Integration, Performance Analytics. Both handle Salesforce.

Answered from the vendors’ own pages

KnowBe4: What does KnowBe4 cost per employee?

KnowBe4 charges per seat per month on a subscription basis. For 51-100 employees, SAT Foundation costs $2.13/month per seat and SAT Advanced costs $3.40/month per seat. Prices decrease with larger employee counts.

Source
KnowBe4: Does KnowBe4 offer a free trial?

KnowBe4 does not offer a full free version, but free tools are available separately including assessments and simulators.

Source
KnowBe4: Are there add-on costs beyond the base plan?

Yes, optional add-ons include Third-Party Integrations ($1.10-$1.20/seat/month), Compliance Plus ($0.82-$0.93/seat/month), PhishER Plus ($1.15-$1.50/seat/month), and Student Edition ($0.17/seat/month).

Source
KnowBe4: What currencies does KnowBe4 accept?

KnowBe4 accepts pricing in USD, AUD, BRL, CAD, EUR, GBP, SGD, and ZAR.

Source
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