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Software · head to head

CitizenLab vs SeeClickFix

CitizenLab logo

CitizenLab

Software

Digital Democracy Platform

From
$500/month
Rated
-
Full reviewWebsite
SeeClickFix logo

SeeClickFix

Software

311 Citizen Request Management

From
$300/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: CitizenLab citizenLab has rebranded to Go Vocal and the product now sells under govocal.com; SeeClickFix now marketed as SeeClickFix 311 CRM under CivicPlus; pricing is gated behind a Request pricing button with no figures published
  • They diverge on capability: CitizenLab covers Participatory Budgeting, SeeClickFix covers Issue Reporting.

Where they differ

Only the attributes on which CitizenLab and SeeClickFix actually diverge.

Attributes where CitizenLab and SeeClickFix differ
AttributeCitizenLabSeeClickFix
Starting price$500/month$300/month
Founded20152008

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CitizenLab

  • Participatory Budgeting
  • Idea Management
  • Online Consultations
  • Surveys & Polls
  • AI-powered Analysis
  • Single Sign-On
  • Open Data Portals
  • GIS Systems

Only in SeeClickFix

  • Issue Reporting
  • Work Order Management
  • GIS Integration
  • Performance Analytics
  • Mobile Field App
  • Esri ArcGIS
  • CityWorks
  • Salesforce

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

CitizenLab

  • Running community consultation and participatory budgeting for a citynot SeeClickFix
  • Collecting resident input through surveys, ideation, mapping and votingnot SeeClickFix
  • Centralising engagement data across multiple municipal departmentsnot SeeClickFix

SeeClickFix

  • Citizen Servicesnot CitizenLab
  • Records Managementnot CitizenLab
  • Public Safetynot CitizenLab
  • Civic Engagementnot CitizenLab

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CitizenLab

  • CitizenLab has rebranded to Go Vocal and the product now sells under govocal.com
  • No prices are published on the plans page; every tier requires scheduling a demo
  • The Essential plan allows only 1 active project and 1 admin seat, with no project manager seats
  • Standard is limited to 4 admin seats and 5 project manager seats, and Premium to 8 admin seats and 25 project manager seats
  • Standard restricts Sensemaking to Light, capped at 30 inputs; auto-insights require Premium
  • The integrated Konveio document annotation and Echo blended engagement methods are excluded from Standard and require Premium
  • Auto-translation on Premium is limited to 3 languages
  • Custom fonts and other premium styling options are Premium only
  • Priority support is Premium only
  • Plans are split by population band, with separate ladders for cities under and over 100K population

SeeClickFix

  • Now marketed as SeeClickFix 311 CRM under CivicPlus; pricing is gated behind a Request pricing button with no figures published

Pricing, plan by plan

CitizenLab

$500/month
  • Government$500/month
    • Participatory Budgeting
    • Idea Collection
    • Surveys

SeeClickFix

$300/month
  • Pro$300/month
    • 311 Management
    • Work Order Tracking
    • Analytics

Which should you pick?

Choose CitizenLab if

  • You need participatory budgeting.
  • You work on Web, Ios, Android.
  • You also want idea management.
CitizenLab review

Choose SeeClickFix if

  • You need issue reporting.
  • You work on Web, Ios, Android.
  • You also want work order management.
SeeClickFix review

Questions people ask

Is CitizenLab or SeeClickFix better?
Neither clearly leads. CitizenLab starts at $500/month and SeeClickFix at $300/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CitizenLab or SeeClickFix?
CitizenLab starts at $500/month and SeeClickFix at $300/month.
Does CitizenLab or SeeClickFix run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is CitizenLab best used for?
CitizenLab is most often used for running community consultation and participatory budgeting for a city, collecting resident input through surveys, ideation, mapping and voting, centralising engagement data across multiple municipal departments. Of those, running community consultation and participatory budgeting for a city and collecting resident input through surveys, ideation, mapping and voting are not what SeeClickFix is typically brought in for.
What can CitizenLab do that SeeClickFix cannot?
CitizenLab covers Participatory Budgeting, Idea Management, Online Consultations, Surveys & Polls. SeeClickFix covers Issue Reporting, Work Order Management, GIS Integration, Performance Analytics. Both handle Web support, Ios support, Android support.
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