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Cybersecurity · head to head

Omada Identity vs SeeClickFix

Omada Identity logo

Omada Identity

Cybersecurity

Identity governance and administration focused on access certification and compliance evidence

From
On request
Free plan
No
Full reviewWebsite
SeeClickFix logo

SeeClickFix

Government

311 Citizen Request Management

From
$300/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Omada Identity pricing is per managed identity, so organisations with large numbers of contractors, service accounts or seasonal staff pay governance fees on identities nobody is really governing.; SeeClickFix now marketed as SeeClickFix 311 CRM under CivicPlus; pricing is gated behind a Request pricing button with no figures published
  • They diverge on capability: Omada Identity covers Access certification, SeeClickFix covers Issue Reporting.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Omada Identity and SeeClickFix actually diverge.

Attributes where Omada Identity and SeeClickFix differ
AttributeOmada IdentitySeeClickFix
Starting priceOn request$300/month
Pricing modelquotesubscription
PlatformsWebWeb, Ios, Android
CategoryCybersecurityGovernment
FoundedUnknown2008

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Omada Identity

  • Access certification
  • Joiner mover leaver
  • Role modelling
  • Segregation of duties
  • Access request
  • Connectors

Only in SeeClickFix

  • Issue Reporting
  • Work Order Management
  • GIS Integration
  • Performance Analytics
  • Mobile Field App
  • Esri ArcGIS
  • CityWorks
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Omada Identity

  • An organisation whose auditors flagged that access recertification is run on spreadsheets and cannot be evidencednot SeeClickFix
  • A company with high staff turnover where leavers keep access to systems weeks after their last daynot SeeClickFix
  • A regulated firm needing documented segregation of duties across finance and ERP entitlementsnot SeeClickFix
  • A business that abandoned a previous multi-year IGA implementation and needs something that reaches production this yearnot SeeClickFix

SeeClickFix

  • Citizen Servicesnot Omada Identity
  • Records Managementnot Omada Identity
  • Public Safetynot Omada Identity
  • Civic Engagementnot Omada Identity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Omada Identity

  • Pricing is per managed identity, so organisations with large numbers of contractors, service accounts or seasonal staff pay governance fees on identities nobody is really governing.
  • It governs access but provides no single sign-on, multi-factor authentication or privileged session management, so it is always a second or third identity subscription rather than a consolidation.
  • The fast-deployment promise depends on accepting its standard process model; organisations with genuinely unusual entitlement structures end up in custom work and the timeline advantage disappears.
  • Connector coverage is strong for mainstream enterprise systems and thin for bespoke or industry-specific applications, and each custom connector is a project with ongoing maintenance.
  • Data quality in the HR system determines whether joiner mover leaver automation works, so companies with messy HR records find the tool exposes that problem rather than solving it.

SeeClickFix

  • Now marketed as SeeClickFix 311 CRM under CivicPlus; pricing is gated behind a Request pricing button with no figures published

Pricing, plan by plan

Omada Identity

On request
  • Omada Identity Cloud$undefined/year
    • Priced per managed identity per year
    • SaaS on Microsoft Azure with regional deployment options
    • Implementation delivered on a defined methodology, quoted separately

SeeClickFix

$300/month
  • Pro$300/month
    • 311 Management
    • Work Order Tracking
    • Analytics

Which should you pick?

Choose Omada Identity if

  • You need access certification.
  • You also want joiner mover leaver.
Omada Identity review

Choose SeeClickFix if

  • You need issue reporting.
  • You work on Web, Ios, Android.
  • You also want work order management.
SeeClickFix review

Questions people ask

Is Omada Identity or SeeClickFix better?
Neither clearly leads. Omada Identity starts at On request and SeeClickFix at $300/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Omada Identity or SeeClickFix?
Omada Identity starts at On request and SeeClickFix at $300/month.
Does Omada Identity or SeeClickFix run on more platforms?
Omada Identity runs on Web. SeeClickFix runs on Web, Ios, Android.
What is Omada Identity best used for?
Omada Identity is most often used for an organisation whose auditors flagged that access recertification is run on spreadsheets and cannot be evidenced, a company with high staff turnover where leavers keep access to systems weeks after their last day, a regulated firm needing documented segregation of duties across finance and erp entitlements, a business that abandoned a previous multi-year iga implementation and needs something that reaches production this year. Of those, an organisation whose auditors flagged that access recertification is run on spreadsheets and cannot be evidenced and a company with high staff turnover where leavers keep access to systems weeks after their last day are not what SeeClickFix is typically brought in for.
What can Omada Identity do that SeeClickFix cannot?
Omada Identity covers Access certification, Joiner mover leaver, Role modelling, Segregation of duties. SeeClickFix covers Issue Reporting, Work Order Management, GIS Integration, Performance Analytics.

Answered from the vendors’ own pages

Omada Identity: Does it provide single sign-on?

No. Omada is governance only. You still need Entra ID, Okta or equivalent for authentication.

Omada Identity: How is it licensed?

Per managed identity per year. Count contractors and service accounts before you compare quotes, because they usually count.

Omada Identity: How long does deployment take?

Months rather than years is the positioning, and it is achievable if you accept the standard process model. Heavy customisation returns you to traditional IGA timelines.

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