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Government · head to head

Granicus vs KnowBe4

Granicus logo

Granicus

Government

Digital Government Experiences Platform

From
$500/month
Free plan
No
Full reviewWebsite
KnowBe4 logo

KnowBe4

Cybersecurity

World's largest security awareness training platform

From
$1/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Granicus pricing is custom-quoted and not publicly available; KnowBe4 published prices assume a three year term, so the quoted per seat rate depends on a long commitment
  • They diverge on capability: Granicus covers Citizen Communications, KnowBe4 covers Security awareness training.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Granicus and KnowBe4 actually diverge.

Attributes where Granicus and KnowBe4 differ
AttributeGranicusKnowBe4
Starting price$500/month$1/month
PlatformsWeb, MobileWeb, Mobile, Email
CategoryGovernmentCybersecurity
Founded19992010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Granicus

  • Citizen Communications
  • Meeting Management
  • Digital Forms
  • Website Management
  • Records Management
  • Web support
  • Ios support
  • Android support

Only in KnowBe4

  • Security awareness training
  • Phishing simulation
  • Risk assessments
  • Compliance training
  • Incident reporting
  • API access
  • Custom policies
  • Behavior analytics

Both cover

  • Salesforce
  • Microsoft 365
  • Google Workspace

What people use each for

The jobs each tool is most often brought in to do.

Granicus

  • Citizen Servicesnot KnowBe4
  • Records Managementnot KnowBe4
  • Public Safetynot KnowBe4
  • Civic Engagementnot KnowBe4

KnowBe4

  • Security awareness training and simulated phishing for staffnot Granicus
  • Tracking employee susceptibility to phishing over timenot Granicus

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Granicus

  • Pricing is custom-quoted and not publicly available
  • Complex sales process for government agencies
  • Integration with legacy government systems can be challenging

KnowBe4

  • Published prices assume a three year term, so the quoted per seat rate depends on a long commitment
  • Pricing is banded by seat count, and the lowest band of 25 to 50 seats pays the highest rate
  • Accounts above 1,000 seats have no published price and require a custom quote
  • Third party integrations, Compliance Plus and PhishER Plus are all separately priced per seat add ons
  • The Foundation tier carries 200 training modules against more than 1,000 on Advanced, so content volume is the main gate

Pricing, plan by plan

Granicus

$500/month
  • Government Starter$500/month
    • Communications Cloud
    • Meeting Management
    • Digital Services

KnowBe4

$1/month
  • Basic$1/month
    • Per user
    • Training modules
    • Phishing templates
  • Advanced$2/month
    • All Basic features
    • Advanced phishing
    • Risk assessments
  • Pro$3/month
    • All Advanced features
    • API access
    • Custom content

Which should you pick?

Choose Granicus if

  • You need citizen communications.
  • You work on Web, Mobile.
  • You also want meeting management.
Granicus review

Choose KnowBe4 if

  • You need security awareness training.
  • You work on Web, Mobile, Email.
  • You also want phishing simulation.
KnowBe4 review

Questions people ask

Is Granicus or KnowBe4 better?
Neither clearly leads. Granicus starts at $500/month and KnowBe4 at $1/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Granicus or KnowBe4?
Granicus starts at $500/month and KnowBe4 at $1/month.
Does Granicus or KnowBe4 run on more platforms?
Granicus runs on Web, Mobile. KnowBe4 runs on Web, Mobile, Email.
What is Granicus best used for?
Granicus is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what KnowBe4 is typically brought in for.
What can Granicus do that KnowBe4 cannot?
Granicus covers Citizen Communications, Meeting Management, Digital Forms, Website Management. KnowBe4 covers Security awareness training, Phishing simulation, Risk assessments, Compliance training. Both handle Salesforce, Microsoft 365, Google Workspace.

Answered from the vendors’ own pages

Granicus: How many government agencies use Granicus?

Over 5,500 federal, state, and local government agencies use Granicus, reaching more than 300 million citizen subscribers.

Source
KnowBe4: What does KnowBe4 cost per employee?

KnowBe4 charges per seat per month on a subscription basis. For 51-100 employees, SAT Foundation costs $2.13/month per seat and SAT Advanced costs $3.40/month per seat. Prices decrease with larger employee counts.

Source
Granicus: What does Granicus Engagement Cloud provide?

Granicus Engagement Cloud combines government communications, website management, meeting and agenda management, records management, and citizen service digitization.

Source
KnowBe4: Does KnowBe4 offer a free trial?

KnowBe4 does not offer a full free version, but free tools are available separately including assessments and simulators.

Source
Granicus: What are the main features of Granicus?

Granicus provides tools for managing public communications, citizen feedback collection, community event management, online surveys, event registration, and live-streaming capabilities.

Source
KnowBe4: Are there add-on costs beyond the base plan?

Yes, optional add-ons include Third-Party Integrations ($1.10-$1.20/seat/month), Compliance Plus ($0.82-$0.93/seat/month), PhishER Plus ($1.15-$1.50/seat/month), and Student Edition ($0.17/seat/month).

Source
KnowBe4: What currencies does KnowBe4 accept?

KnowBe4 accepts pricing in USD, AUD, BRL, CAD, EUR, GBP, SGD, and ZAR.

Source
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