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Customer Support · head to head

Jira Service Management vs Nintex

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
Nintex logo

Nintex

Automation Integration

The work automation platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Jira Service Management pricing information not available on main product page; Atlassian does not publish standard rates on this landing page; Nintex no published pricing on website; requires direct sales contact
  • They diverge on capability: Jira Service Management covers Incident management, Nintex covers Workflow builder.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Jira Service Management and Nintex actually diverge.

Attributes where Jira Service Management and Nintex differ
AttributeJira Service ManagementNintex
PlatformsWeb, Ios, AndroidWeb, Mobile
CategoryCustomer SupportAutomation Integration
Founded20022006

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in Nintex

  • Workflow builder
  • Process mining
  • Task automation
  • Case management
  • Mobile access
  • Analytics
  • Monitoring
  • 300+ apps

Both cover

  • SOC2
  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot Nintex
  • Incident responsenot Nintex
  • Change managementnot Nintex
  • Asset trackingnot Nintex

Nintex

  • Business process automation and workflow managementnot Jira Service Management
  • Document generation and digital signature collectionnot Jira Service Management
  • Salesforce and enterprise integrationnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • Pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • Customers must navigate to separate pricing section or contact sales for cost information

Nintex

  • No published pricing on website; requires direct sales contact
  • Free trials available but no trial duration specified
  • Multiple product lines (Cloud, K2, Salesforce) complicate pricing assessment

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Nintex

Free
  • StarterFree
    • Limited workflows
    • Community support
  • Professional$500/month
    • Advanced workflows
    • Email support
  • Enterprise$2000/month
    • Unlimited workflows
    • Dedicated support

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose Nintex if

  • You need workflow builder.
  • You want to start without paying.
  • You work on Web, Mobile.
  • You also want process mining.
Nintex review

Questions people ask

Is Jira Service Management or Nintex better?
Neither clearly leads. Jira Service Management starts at Free and Nintex at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or Nintex?
Jira Service Management starts at Free and Nintex at Free.
Does Jira Service Management or Nintex run on more platforms?
Jira Service Management runs on Web, Ios, Android. Nintex runs on Web, Mobile.
Can I use Jira Service Management for free?
Both have a free tier, so you can try either at no cost before committing.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Nintex is typically brought in for.
What can Jira Service Management do that Nintex cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. Nintex covers Workflow builder, Process mining, Task automation, Case management. Both handle SOC2, GDPR, Web support.

Answered from the vendors’ own pages

Jira Service Management: How much does Jira Service Management cost?

Jira Service Management pricing is not published on the main product page. Atlassian requires customers to visit the dedicated pricing section or contact their sales team to obtain rates. Enterprise and volume discounts are available through individual consultation.

Source
Nintex: Is Nintex free?

Nintex offers 30-day free trials for Workflow and Apps, plus free trials for Process Manager, eSign, and DocGen. No permanent free tier is advertised on their website.

Source
Nintex: What is Nintex pricing?

Nintex does not publish pricing on their public website. Pricing varies by product (Cloud Automation, K2, Salesforce) and deployment model. Contact their sales team via nintex.com or request a demo to obtain pricing quotes.

Source
Nintex: How long are Nintex free trials?

Nintex offers 30-day free trials for Workflow and Apps products. Process Manager, eSign, and DocGen trials are available, though exact durations are not specified on the trial page.

Source
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