Softwr

Customer Support · head to head

Sprinklr Service vs Tenable Nessus

Sprinklr Service logo

Sprinklr Service

Customer Support

Unified customer experience management

From
On request
Rated
-
Full reviewWebsite
Tenable Nessus logo

Tenable Nessus

Cybersecurity

Network vulnerability scanner

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Tenable Nessus has a free tier, so it costs nothing to try first.
  • Each has a real cost: Sprinklr Service no pricing information disclosed; customers must contact sales to request quotes.; Tenable Nessus nessus Professional is $4,790 for one year, sold as an annual licence rather than a per scan or usage based fee
  • They diverge on capability: Sprinklr Service covers Omnichannel contact center, Tenable Nessus covers Network scanning.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Sprinklr Service and Tenable Nessus actually diverge.

Attributes where Sprinklr Service and Tenable Nessus differ
AttributeSprinklr ServiceTenable Nessus
Starting priceOn requestFree
Pricing modelquotesubscription
Free tierNoYes
PlatformsWeb, Ios, AndroidWindows, Linux, Macos, Cloud
CategoryCustomer SupportCybersecurity
Founded20092002

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Sprinklr Service

  • Omnichannel contact center
  • AI-powered routing
  • Social listening
  • Knowledge base
  • Workforce optimization
  • Analytics
  • Salesforce
  • SAP

Only in Tenable Nessus

  • Network scanning
  • Vulnerability detection
  • Configuration assessment
  • Malware detection
  • Compliance checking
  • Cloud security assessment
  • Mobile scanning
  • API access

Both cover

  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Sprinklr Service

  • Enterprise contact centernot Tenable Nessus
  • Social customer carenot Tenable Nessus
  • Unified CXnot Tenable Nessus
  • Voice of customernot Tenable Nessus

Tenable Nessus

  • Vulnerability scanning of servers, network devices and web applicationsnot Sprinklr Service
  • Configuration and compliance auditing against hardening benchmarksnot Sprinklr Service
  • Point in time assessments by consultants and penetration testersnot Sprinklr Service

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Sprinklr Service

  • No pricing information disclosed; customers must contact sales to request quotes.
  • Specific features and capabilities are described, but no pricing tiers or cost details are available online.

Tenable Nessus

  • Nessus Professional is $4,790 for one year, sold as an annual licence rather than a per scan or usage based fee
  • Support beyond the base entitlement costs an extra $400 per year for Advanced Support with 24x365 phone and chat access
  • The on demand training course is a separate $275 purchase for a single person for one year
  • Multi year discounts require paying for two or three years up front

Pricing, plan by plan

Sprinklr Service

On request
  • Self-Serve$249/month
    • Listening
    • Engagement
    • Basic analytics
  • Enterprise$undefined/month
    • Full platform
    • AI capabilities
    • Custom implementation

Tenable Nessus

Free
  • Nessus EssentialsFree
    • Up to 16 ips
    • Network scanning
    • Vulnerability assessment
  • Nessus Professional$2600/year
    • Unlimited targets
    • Enterprise features
    • Advanced analytics
  • Nessus Expert$5200/year
    • All Professional features
    • Cloud integration
    • Advanced reporting

Which should you pick?

Choose Sprinklr Service if

  • You need omnichannel contact center.
  • You work on Web, Ios, Android.
  • You also want ai-powered routing.
Sprinklr Service review

Choose Tenable Nessus if

  • You need network scanning.
  • You want to start without paying.
  • You work on Windows, Linux, Macos, Cloud.
  • You also want vulnerability detection.
Tenable Nessus review

Questions people ask

Is Sprinklr Service or Tenable Nessus better?
Neither clearly leads. Sprinklr Service starts at On request and Tenable Nessus at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Sprinklr Service or Tenable Nessus?
Tenable Nessus has a free tier; the other does not. Paid plans start at On request for Sprinklr Service and Free for Tenable Nessus.
Does Sprinklr Service or Tenable Nessus run on more platforms?
Sprinklr Service runs on Web, Ios, Android. Tenable Nessus runs on Windows, Linux, Macos, Cloud.
Can I use Tenable Nessus for free?
Yes. Tenable Nessus has a free tier, so you can try it without paying. Sprinklr Service starts at On request.
What is Sprinklr Service best used for?
Sprinklr Service is most often used for enterprise contact center, social customer care, unified cx, voice of customer. Of those, enterprise contact center and social customer care are not what Tenable Nessus is typically brought in for.
What can Sprinklr Service do that Tenable Nessus cannot?
Sprinklr Service covers Omnichannel contact center, AI-powered routing, Social listening, Knowledge base. Tenable Nessus covers Network scanning, Vulnerability detection, Configuration assessment, Malware detection. Both handle GDPR.

Answered from the vendors’ own pages

Sprinklr Service: How much does Sprinklr Service cost?

Sprinklr Service pricing is not published. This product provides customer service management capabilities. To request pricing information or a quote, customers must contact Sprinklr through the 'Talk to an expert' option on their website.

Source
Tenable Nessus: What are the three Nessus offerings?

Nessus Essentials is a free introductory offering for educators, students, and career starters, limited to 16 IPs for scanning. Nessus Professional is designed for consultants and SMBs, providing unlimited IT scans across any location. Nessus Expert is the premium offering extending Professional with web application scanning, infrastructure-as-code scanning, and external attack surface assessment up to 5 domains.

Source
Sprinklr Service: What features are included in Sprinklr Service?

Sprinklr Service provides customer service management capabilities, but specific plan features and their associated costs are not detailed on the product page. Interested customers must contact Sprinklr sales directly.

Source
Tenable Nessus: What OS platforms does Nessus support?

Nessus runs on Debian/Kali Linux, Fedora, FreeBSD, Mac OS X, Red Hat/CentOS, SUSE Linux, Ubuntu, and various Windows versions including Server 2008, 2012, and Windows 7-10.

Source
Tenable Nessus: Can I use Nessus to scan third-party networks as a consultant?

Yes, Tenable permits you to use Nessus to scan third-party networks. Nessus Professional is ideal for consultants.

Source
Tenable Nessus: Can Nessus perform PCI external scanning?

Yes, you can use Nessus Professional to perform external network scans as required by the PCI DSS 11.2.2 requirement.

Source
Tenable Nessus: What additional features does Nessus Expert provide?

Web application scanning, which is dynamic application security testing (DAST) providing comprehensive visibility and insight into web application security issues; scanning code repositories for vulnerabilities; and assessing external attack surface with subdomain discovery.

Source
Tenable Nessus: What support options exist for Nessus Professional?

Standard Support includes software upgrades, patches, plugin access, and 24x7 support via chat and community portal. Advanced Support adds 24x7 phone access and committed SLAs: P1 less than 2 hours, P2 less than 4 hours, P3 less than 12 hours, P4 less than 24 hours.

Source
Tenable Nessus: How frequently are Nessus plugins updated?

Nessus plugins are updated daily, based on when vendors and security research sites publish new vulnerabilities.

Source
Tenable Nessus: How does licensing work in virtual machine environments?

Whether you are using Nessus in a physical or a virtual environment, the IP addresses or hosts that you are scanning from must be licensed.

Source
Share

Related pages

More on Sprinklr Service

More on Tenable Nessus

Keep looking

Other head to heads