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Customer Support · head to head

HubSpot Service Hub vs Landbot

HubSpot Service Hub logo

HubSpot Service Hub

Customer Support

Customer service software for scaling companies

From
Free
Free plan
Yes
Full reviewWebsite
Landbot logo

Landbot

Live Chat

No-code chatbot builder for websites, WhatsApp, and lead generation

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: HubSpot Service Hub the free tier is capped at 2 users; Landbot extra chats beyond plan allowances cost €0.05-€0.10 each, which can add up at scale.
  • They diverge on capability: HubSpot Service Hub covers Ticketing, Landbot covers Visual Flow Builder.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which HubSpot Service Hub and Landbot actually diverge.

Attributes where HubSpot Service Hub and Landbot differ
AttributeHubSpot Service HubLandbot
Pricing modelsubscriptionfreemium
PlatformsWeb, Ios, Androidweb
CategoryCustomer SupportLive Chat
Founded2006Unknown

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HubSpot Service Hub

  • Ticketing
  • Knowledge base
  • Customer feedback
  • Live chat
  • Conversational bots
  • Reporting
  • HubSpot CRM
  • Slack

Only in Landbot

  • Visual Flow Builder
  • WhatsApp Integration
  • AI Chats
  • Human Handoff
  • Templates Library
  • CRM Integrations

What people use each for

The jobs each tool is most often brought in to do.

HubSpot Service Hub

  • Shared inbox and ticketing for a support teamnot Landbot
  • Knowledge base and customer self-servicenot Landbot
  • Live chat and chatbots on a websitenot Landbot
  • Customer feedback surveys and CSATnot Landbot
  • Support reporting tied into the HubSpot CRMnot Landbot

Landbot

  • Lead qualification chatbots on websitesnot HubSpot Service Hub
  • WhatsApp customer engagementnot HubSpot Service Hub
  • Interactive conversational formsnot HubSpot Service Hub
  • Automated first-line customer supportnot HubSpot Service Hub

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HubSpot Service Hub

  • The free tier is capped at 2 users
  • Professional carries a one-off onboarding fee of $1,500, and Enterprise $3,500, on top of the seat price
  • Seats are $90 a month billed monthly against $100 billed annually on Professional, so the annual commitment is not the cheaper option per month
  • AI features run on monthly credits, 500 on Starter and 3,000 on Professional, which do not roll over
  • Extra credits cost $0.010 each once the monthly allocation is spent

Landbot

  • Extra chats beyond plan allowances cost €0.05-€0.10 each, which can add up at scale.
  • Adding WhatsApp to the Professional plan costs an additional €100/month.
  • Premium CRM integrations like Salesforce require the higher-priced Professional tier or above.
  • The free plan is capped at only 100 chats per month, limiting real-world testing.

Pricing, plan by plan

HubSpot Service Hub

Free
  • FreeFree
    • Contact management
    • Ticketing
    • Team email
  • Starter$10/month
    • Simple ticket automation
    • Multiple ticket pipelines
    • Live chat
  • Professional$100/month
    • Help desk workspace
    • Customer success workspace
    • Customer agent
  • Enterprise$150/month
    • Skill-based routing
    • Conditional SLAs
    • Customer journey analytics

Landbot

Free
  • Free$undefined/month
    • 100 chats/month
    • 1 seat
    • Full builder access
  • Starter$32/month
    • 500 chats/month
    • 100 AI chats
    • 2 seats
  • Professional$80/month
    • 2,500 chats/month
    • 300 AI chats
    • 3 seats

Which should you pick?

Choose HubSpot Service Hub if

  • You need ticketing.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HubSpot Service Hub review

Choose Landbot if

  • You need visual flow builder.
  • You want to start without paying.
  • You work on web.
  • You also want whatsapp integration.
Landbot review

Questions people ask

Is HubSpot Service Hub or Landbot better?
Neither clearly leads. HubSpot Service Hub starts at Free and Landbot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HubSpot Service Hub or Landbot?
HubSpot Service Hub starts at Free and Landbot at Free.
Does HubSpot Service Hub or Landbot run on more platforms?
HubSpot Service Hub runs on Web, Ios, Android. Landbot runs on web.
Can I use HubSpot Service Hub for free?
Both have a free tier, so you can try either at no cost before committing.
What is HubSpot Service Hub best used for?
HubSpot Service Hub is most often used for shared inbox and ticketing for a support team, knowledge base and customer self-service, live chat and chatbots on a website, customer feedback surveys and csat. Of those, shared inbox and ticketing for a support team and knowledge base and customer self-service are not what Landbot is typically brought in for.
What can HubSpot Service Hub do that Landbot cannot?
HubSpot Service Hub covers Ticketing, Knowledge base, Customer feedback, Live chat. Landbot covers Visual Flow Builder, WhatsApp Integration, AI Chats, Human Handoff.

Answered from the vendors’ own pages

HubSpot Service Hub: How much does HubSpot Service Hub cost per user?

Free plan at $0/month. Starter at $10/month per seat (new customers; regular $20/month), Professional at $100/month per seat, Enterprise at $150/month per seat.

Source
Landbot: What happens after the free trial ends?

Users are automatically moved to the Free plan with no charge, since Landbot does not require a credit card for trials.

Source
HubSpot Service Hub: What is the free trial length for HubSpot Service Hub?

A 14-day free trial is available for evaluating Service Hub functionality before commitment to a paid plan.

Source
Landbot: Can I cancel a monthly plan anytime?

Yes, monthly plans are month-to-month and can be cancelled at any time from account settings with no long-term contract.

Source
HubSpot Service Hub: Does HubSpot Service Hub have a free permanent plan?

Yes, the free plan includes contact management, ticketing, and team email features at $0/month with no credit card required.

Source
Landbot: Does Landbot support WhatsApp?

Yes, WhatsApp is included in the Professional WhatsApp plan and can be added to Professional for an extra €100/month, including one WhatsApp number.

Source
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