Softwr

E-commerce · head to head

Hotjar vs Lucky Orange

H

Hotjar

E-commerce

Understand how users behave on your site

From
Free
Rated
-
Full reviewWebsite
Lucky Orange logo

Lucky Orange

Marketing & Analytics

All-in-one conversion optimization

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Hotjar website performance impact - Hotjar tracking code can cause noticeable slowdowns affecting site speed and Google rankings; Lucky Orange session-based pricing scales poorly during traffic spikes or successful campaigns
  • They diverge on capability: Hotjar covers Session recordings, Lucky Orange covers Session Recordings.

Where they differ

Only the attributes on which Hotjar and Lucky Orange actually diverge.

Attributes where Hotjar and Lucky Orange differ
AttributeHotjarLucky Orange
CategoryE-commerceMarketing & Analytics
Founded20142012

Identical on both: starting price (Free), pricing model (Unknown), free tier (Yes), platforms (Web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Hotjar

  • Session recordings
  • Feedback widgets
  • User interviews
  • Conversion funnels
  • Form analytics
  • Rage click detection
  • Google Analytics
  • Segment

Only in Lucky Orange

  • Session Recordings
  • Live Chat
  • Form Analytics
  • Shopify
  • WordPress
  • BigCommerce
  • Wix
  • Google Tag Manager

Both cover

  • Heatmaps
  • Surveys
  • HubSpot

What people use each for

The jobs each tool is most often brought in to do.

Hotjar

  • User behavior analysisnot Lucky Orange
  • Conversion optimization
  • UX researchnot Lucky Orange
  • Customer feedbacknot Lucky Orange
  • Usability testing

Lucky Orange

  • User experience analysisnot Hotjar
  • Bug reproductionnot Hotjar
  • Conversion optimization
  • Customer journey mappingnot Hotjar
  • Usability testing

Both are used for conversion optimization, usability testing, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Hotjar

  • Website performance impact - Hotjar tracking code can cause noticeable slowdowns affecting site speed and Google rankings
  • Session recording limits - free and lower-tier plans have monthly session recording caps that must be sampled above the limit
  • Inaccurate heatmaps on dynamic pages - heatmaps fail to display correctly on pages with modals, sticky navigation bars, and pop-up overlays
  • No mobile app - only web-based access available
  • Not real-time analytics - includes slight data processing delay

Lucky Orange

  • Session-based pricing scales poorly during traffic spikes or successful campaigns
  • Lacks A/B testing capabilities that competitors like Crazy Egg offer
  • Less privacy-focused than Hotjar for session recording data

Pricing, plan by plan

Hotjar

Free

No published plan breakdown. See the Hotjar review.

Lucky Orange

Free
  • FreeFree
    • 100 monthly sessions
    • 30 days data retention
    • Basic features
  • Build$32/month
    • 5,000 monthly sessions
    • Live chat
    • Heatmaps
  • Grow$72/month
    • 15,000 monthly sessions
    • All Build features
  • Expand$184/month
    • 50,000 monthly sessions
    • All features

Which should you pick?

Choose Hotjar if

  • You need session recordings.
  • You want to start without paying.
  • You also want feedback widgets.
Hotjar review

Choose Lucky Orange if

  • You need session recordings.
  • You want to start without paying.
  • You also want live chat.
Lucky Orange review

Questions people ask

Is Hotjar or Lucky Orange better?
Neither clearly leads. Hotjar starts at Free and Lucky Orange at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Hotjar or Lucky Orange?
Hotjar starts at Free and Lucky Orange at Free.
Does Hotjar or Lucky Orange run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Hotjar for free?
Both have a free tier, so you can try either at no cost before committing.
What is Hotjar best used for?
Hotjar is most often used for user behavior analysis, conversion optimization, ux research, customer feedback. Of those, user behavior analysis and ux research are not what Lucky Orange is typically brought in for.
What can Hotjar do that Lucky Orange cannot?
Hotjar covers Session recordings, Feedback widgets, User interviews, Conversion funnels. Lucky Orange covers Session Recordings, Live Chat, Form Analytics, Shopify. Both handle Heatmaps, Surveys, HubSpot.

Answered from the vendors’ own pages

Hotjar: Does Hotjar have a free tier?

Yes. Hotjar's free plan (now under Contentsquare) includes 200,000 monthly sessions, 10,000 session replays, and unlimited heatmaps, with no time limit on the free tier.

Source
Lucky Orange: What is Lucky Orange's pricing based on?

Lucky Orange uses session-based pricing tiers. The Free plan tracks 100 monthly sessions; Build plan ($32/mo) tracks 5,000 sessions; Grow ($72/mo) tracks 15,000 sessions, up to Scale ($839/mo) for 300,000 sessions.

Source
Hotjar: Can I export my data from Hotjar?

Yes. Hotjar allows exporting heatmaps as JPG images, survey responses as CSV files, and session recording metadata. Advanced export options are available through the Hotjar API.

Source
Lucky Orange: Does Lucky Orange include live chat?

Yes, unlike pure heatmap tools, Lucky Orange includes live chat with canned responses, operator transfers, co-browsing, and typing preview in all paid plans.

Source
Hotjar: Does Hotjar provide real-time analytics?

No. Hotjar has a slight delay in data processing and does not offer true real-time analytics compared to some competitors.

Source
Lucky Orange: Can I get a 7-day free trial?

Yes, Lucky Orange offers a 7-day free trial with all features on every plan and no credit card required to start.

Source
Hotjar: What integrations does Hotjar support?

Hotjar integrates with Google Analytics, Google Tag Manager, Slack, HubSpot, Jira, Linear, Microsoft Teams, Zapier, and hundreds of other tools through its API and partner integrations.

Source
Lucky Orange: Does Lucky Orange track session recordings?

Yes, Lucky Orange provides dynamic heatmaps and visitor session recordings showing customer behavior, including drop-offs in conversion funnels.

Source
Lucky Orange: How is Lucky Orange different from Hotjar?

Lucky Orange combines heatmaps with integrated live chat for real-time support, while Hotjar focuses more on feedback collection and UX research with better privacy defaults.

Source
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