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Customer Support · head to head

Helpjuice vs tawk.to

Helpjuice logo

Helpjuice

Customer Support

Knowledge base software for internal and customer-facing documentation

From
$249/month
Free plan
No
Full reviewWebsite
tawk.to logo

tawk.to

Live Chat

100% free live chat software

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only tawk.to has a free tier, so it costs nothing to try first.
  • Each has a real cost: Helpjuice no free plan is available, unlike some competitors that offer limited free tiers.; tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • They diverge on capability: Helpjuice covers Customizable Knowledge Base, tawk.to covers Live chat.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Helpjuice and tawk.to actually diverge.

Attributes where Helpjuice and tawk.to differ
AttributeHelpjuicetawk.to
Starting price$249/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformswebWeb, Ios, Android, Windows, Mac
CategoryCustomer SupportLive Chat
FoundedUnknown2013

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Helpjuice

  • Customizable Knowledge Base
  • Advanced Analytics
  • AI Writer
  • AI Search & Chatbot
  • Version History
  • Single Sign-On
  • Integrations

Only in tawk.to

  • Live chat
  • Ticketing
  • Knowledge base
  • CRM
  • Video chat
  • Screen sharing
  • WordPress
  • Shopify

What people use each for

The jobs each tool is most often brought in to do.

Helpjuice

  • Internal team documentationnot tawk.to
  • Customer self-service support portalsnot tawk.to
  • Reducing repetitive support ticketsnot tawk.to
  • Centralizing company SOPs and processesnot tawk.to

tawk.to

  • Website live chat and visitor engagementnot Helpjuice
  • Customer support automationnot Helpjuice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Helpjuice

  • No free plan is available, unlike some competitors that offer limited free tiers.
  • Entry-level pricing at $249/month is high relative to smaller knowledge base tools.
  • AI Suite features are gated behind the two higher-priced tiers rather than included at the base level.
  • Storage limits on lower tiers may be restrictive for media-heavy documentation.

tawk.to

  • Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
  • Human staffed chat agents are billed at $1/hour as a separate add-on

Pricing, plan by plan

Helpjuice

$249/month
  • Knowledge Base$249/month
    • 30 users
    • 12GB storage
    • Analytics
  • AI-Knowledge Base$449/month
    • 100 users
    • 24GB storage
    • Full AI Suite
  • Unlimited AI-Knowledge Base$799/month
    • Unlimited users
    • 38GB storage
    • Complete AI Suite

tawk.to

Free
  • Free Core SoftwareFree
    • Live chat software with no feature limitations
    • Chat pages
    • Knowledge base (hosted help center)
  • Branding Removal$29/month
    • Remove Powered by tawk.to widget branding
  • AI Assist Premium$29/month
    • AI-powered chatbot automation
  • Hired Chat Agents$1/hour
    • Professional trained agents 24/7/365

Which should you pick?

Choose Helpjuice if

  • You need customizable knowledge base.
  • You work on web.
  • You also want advanced analytics.
Helpjuice review

Choose tawk.to if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android, Windows, Mac.
  • You also want ticketing.
tawk.to review

Questions people ask

Is Helpjuice or tawk.to better?
Neither clearly leads. Helpjuice starts at $249/month and tawk.to at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Helpjuice or tawk.to?
tawk.to has a free tier; the other does not. Paid plans start at $249/month for Helpjuice and Free for tawk.to.
Does Helpjuice or tawk.to run on more platforms?
Helpjuice runs on web. tawk.to runs on Web, Ios, Android, Windows, Mac.
Can I use tawk.to for free?
Yes. tawk.to has a free tier, so you can try it without paying. Helpjuice starts at $249/month.
What is Helpjuice best used for?
Helpjuice is most often used for internal team documentation, customer self-service support portals, reducing repetitive support tickets, centralizing company sops and processes. Of those, internal team documentation and customer self-service support portals are not what tawk.to is typically brought in for.
What can Helpjuice do that tawk.to cannot?
Helpjuice covers Customizable Knowledge Base, Advanced Analytics, AI Writer, AI Search & Chatbot. tawk.to covers Live chat, Ticketing, Knowledge base, CRM.

Answered from the vendors’ own pages

Helpjuice: Does Helpjuice offer a free trial?

Yes, Helpjuice offers a 14-day free trial with full access to all features and no credit card required.

Source
tawk.to: How much does tawk.to cost?

tawk.to is free for core live chat, knowledge base, ticketing, and CRM. Premium add-ons start at $29/month for branding removal or AI Assist, and $1/hour for hired chat agents.

Source
Helpjuice: What happens to my account after the trial ends?

The account becomes inactive after the trial, but data is saved indefinitely until the account is upgraded to a paid plan.

Source
tawk.to: Is tawk.to free forever?

Yes, tawk.to's core software including live chat, knowledge base, ticketing, and contacts is free forever with no feature limitations.

Source
Helpjuice: How is a 'user' defined for billing purposes?

A user is defined as every person who has credentials to log into the knowledge base, which determines plan tier pricing.

Source
tawk.to: How are tawk.to's hired chat agents priced?

Hired chat agents are billed at $1 per hour with professional trained staff providing 24/7/365 support.

Source
Helpjuice: Are discounts available?

Helpjuice offers discounts for nonprofits and educational institutions upon request, along with a 100% money-back guarantee.

Source
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