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Customer Support · head to head

Groove vs LinkMink

Groove logo

Groove

Customer Support

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite
LinkMink logo

LinkMink

Affiliate Marketing

Stripe affiliate tracking made simple

From
$39/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; LinkMink linkMink required a Stripe account to operate, positioning itself as an affiliate tracking and referral tool built specifically for Stripe-based businesses rather than a general affiliate platform, per its own archived homepage (2021).
  • They diverge on capability: Groove covers Shared inbox, LinkMink covers Stripe integration.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Groove and LinkMink actually diverge.

Attributes where Groove and LinkMink differ
AttributeGrooveLinkMink
Starting price$12/month$39/month
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportAffiliate Marketing
Founded20112018

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

Only in LinkMink

  • Stripe integration
  • Recurring commissions
  • Coupon tracking
  • Affiliate dashboard
  • Automated payouts
  • Stripe
  • PayPal

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot LinkMink
  • Handling email, chat and messaging support in one queuenot LinkMink

LinkMink

  • affiliate marketing managementnot Groove
  • Workflow automationnot Groove
  • Reportingnot Groove

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

LinkMink

  • LinkMink required a Stripe account to operate, positioning itself as an affiliate tracking and referral tool built specifically for Stripe-based businesses rather than a general affiliate platform, per its own archived homepage (2021).

Pricing, plan by plan

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

LinkMink

$39/month
  • Starter$39/month
    • $10K tracked revenue
    • Unlimited affiliates
    • Stripe integration

Which should you pick?

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Choose LinkMink if

  • You need stripe integration.
  • You also want recurring commissions.
LinkMink review

Questions people ask

Is Groove or LinkMink better?
Neither clearly leads. Groove starts at $12/month and LinkMink at $39/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or LinkMink?
Groove starts at $12/month and LinkMink at $39/month.
Does Groove or LinkMink run on more platforms?
Groove runs on Web, Ios, Android. LinkMink runs on Web.
What is Groove best used for?
Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what LinkMink is typically brought in for.
What can Groove do that LinkMink cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. LinkMink covers Stripe integration, Recurring commissions, Coupon tracking, Affiliate dashboard. Both handle Web support.

Answered from the vendors’ own pages

Groove: How is Helply priced?

Helply uses per-ticket pricing at 1 dollar per ticket. This single price covers all features including resolutions, drafts, churn alerts, upsell flags, feature requests, and documentation.

Source
Groove: Do I need to pay per team member for Helply?

No, Helply charges per ticket, not per seat. You can bring your entire team, AEs, PMs, and integrations without additional per-person charges.

Source
Groove: What's included in Helply's per-ticket price?

The per-ticket price of 1 dollar includes resolutions, drafts, churn alerts, upsell flags, feature requests, documentation, and all AI capabilities with no separate add-on charges.

Source
Groove: Is there a free trial for Helply?

Helply offers a free 12-minute demo walkthrough. Enterprise plans are also available for larger organizations.

Source
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