Softwr

Software · head to head

Chatwoot vs Greenhouse

Chatwoot logo

Chatwoot

Software

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite
Greenhouse logo

Greenhouse

Software

Hiring software for growing companies

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Chatwoot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; Greenhouse core plan lacks talent discovery and contact lookups
  • They diverge on capability: Chatwoot covers Live chat, Greenhouse covers Applicant tracking.

Where they differ

Only the attributes on which Chatwoot and Greenhouse actually diverge.

Attributes where Chatwoot and Greenhouse differ
AttributeChatwootGreenhouse
Starting priceFreeOn request
Pricing modelUnknownquote
Free tierYesNo
PlatformsWeb, Cloud, Self-hostedWeb, Ios, Android, Api
Founded20172012

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • WhatsApp
  • Telegram

Only in Greenhouse

  • Applicant tracking
  • Interview scheduling
  • Scorecard system
  • Job board posting
  • Candidate CRM
  • Reporting & analytics
  • Offer management
  • EEO compliance

Both cover

  • Slack
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot Greenhouse
  • Privacy-first chatnot Greenhouse
  • Multi-channel supportnot Greenhouse

Greenhouse

  • Applicant tracking system for structured hiringnot Chatwoot
  • AI-powered interview notetaking and sourcingnot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Greenhouse

  • Core plan lacks talent discovery and contact lookups
  • Core plan lacks email automation and applicant texting
  • Plus plan lacks resume anonymisation and application limits
  • Plus plan lacks audit logging and developer tools
  • Pricing customised by hiring volume and company size, not published
  • Only Pro tier offers audit logs and developer sandbox

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Greenhouse

On request

No published plan breakdown. See the Greenhouse review.

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose Greenhouse if

  • You need applicant tracking.
  • You work on Web, Ios, Android, Api.
  • You also want interview scheduling.
Greenhouse review

Questions people ask

Is Chatwoot or Greenhouse better?
Neither clearly leads. Chatwoot starts at Free and Greenhouse at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or Greenhouse?
Chatwoot has a free tier; the other does not. Paid plans start at Free for Chatwoot and On request for Greenhouse.
Does Chatwoot or Greenhouse run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. Greenhouse runs on Web, Ios, Android, Api.
Can I use Chatwoot for free?
Yes. Chatwoot has a free tier, so you can try it without paying. Greenhouse starts at On request.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what Greenhouse is typically brought in for.
What can Chatwoot do that Greenhouse cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. Greenhouse covers Applicant tracking, Interview scheduling, Scorecard system, Job board posting. Both handle Slack, GDPR.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Chatwoot

More on Greenhouse

Keep looking

Other head to heads