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PostHog vs Salesforce Service Cloud

PostHog logo

PostHog

Software

The single platform to analyze, test, observe, and deploy new features

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only PostHog has a free tier, so it costs nothing to try first.
  • Each has a real cost: PostHog the free tier covers 1M events, 5K web session recordings and 2.5K mobile recordings per month before usage-based billing starts; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: PostHog covers Product analytics, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which PostHog and Salesforce Service Cloud actually diverge.

Attributes where PostHog and Salesforce Service Cloud differ
AttributePostHogSalesforce Service Cloud
Starting priceFree$25/month
Pricing modelusage-basedsubscription
Free tierYesNo
PlatformsWeb, Ios, Android, ApiWeb, Ios, Android
Founded20201999

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in PostHog

  • Product analytics
  • Session recording
  • Feature flags
  • A/B testing
  • Heatmaps
  • SQL access
  • Data warehouse
  • Apps platform

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • MuleSoft

Both cover

  • Slack
  • SOC2
  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

PostHog

  • Product analyticsnot Salesforce Service Cloud
  • Feature experimentationnot Salesforce Service Cloud
  • User behavior trackingnot Salesforce Service Cloud
  • A/B testingnot Salesforce Service Cloud
  • Debug production issuesnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot PostHog
  • Field servicenot PostHog
  • Self-service portalsnot PostHog
  • AI-powered supportnot PostHog

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

PostHog

  • The free tier covers 1M events, 5K web session recordings and 2.5K mobile recordings per month before usage-based billing starts
  • Accounts without a card on file are limited to 1 project; adding one raises it to 6
  • Data retention is 1 year until a card is added, which extends it to 7 years
  • Support is community-only until the account is on a paid plan
  • Error tracking is capped at 100K exceptions and surveys at 1500 responses per month on the free tier

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

PostHog

Free
  • FreeFree
    • 1M events/month
    • 5K sessions/month
    • Unlimited users
  • Paid$undefined/month
    • $0.00031/event
    • $0.005/session
    • Advanced permissions
  • Enterprise$undefined/month
    • SAML SSO
    • Advanced security
    • Dedicated support

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose PostHog if

  • You need product analytics.
  • You want to start without paying.
  • You work on Web, Ios, Android, Api.
  • You also want session recording.
PostHog review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is PostHog or Salesforce Service Cloud better?
Neither clearly leads. PostHog starts at Free and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, PostHog or Salesforce Service Cloud?
PostHog has a free tier; the other does not. Paid plans start at Free for PostHog and $25/month for Salesforce Service Cloud.
Does PostHog or Salesforce Service Cloud run on more platforms?
PostHog runs on Web, Ios, Android, Api. Salesforce Service Cloud runs on Web, Ios, Android.
Can I use PostHog for free?
Yes. PostHog has a free tier, so you can try it without paying. Salesforce Service Cloud starts at $25/month.
What is PostHog best used for?
PostHog is most often used for product analytics, feature experimentation, user behavior tracking, a/b testing. Of those, product analytics and feature experimentation are not what Salesforce Service Cloud is typically brought in for.
What can PostHog do that Salesforce Service Cloud cannot?
PostHog covers Product analytics, Session recording, Feature flags, A/B testing. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Slack, SOC2, HIPAA.
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