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Software · head to head

Dixa vs Greenhouse

Dixa logo

Dixa

Software

Customer friendship platform

From
$39/month
Rated
-
Full reviewWebsite
Greenhouse logo

Greenhouse

Software

Hiring software for growing companies

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks; Greenhouse core plan lacks talent discovery and contact lookups
  • They diverge on capability: Dixa covers Unified inbox, Greenhouse covers Applicant tracking.

Where they differ

Only the attributes on which Dixa and Greenhouse actually diverge.

Attributes where Dixa and Greenhouse differ
AttributeDixaGreenhouse
Starting price$39/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Ios, AndroidWeb, Ios, Android, Api
Founded20152012

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Live chat
  • Real-time analytics
  • Agent workspace
  • Shopify
  • Salesforce

Only in Greenhouse

  • Applicant tracking
  • Interview scheduling
  • Scorecard system
  • Job board posting
  • Candidate CRM
  • Reporting & analytics
  • Offer management
  • EEO compliance

Both cover

  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot Greenhouse
  • Routing conversations to agents by skill and customer datanot Greenhouse

Greenhouse

  • Applicant tracking system for structured hiringnot Dixa
  • AI-powered interview notetaking and sourcingnot Dixa

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

Greenhouse

  • Core plan lacks talent discovery and contact lookups
  • Core plan lacks email automation and applicant texting
  • Plus plan lacks resume anonymisation and application limits
  • Plus plan lacks audit logging and developer tools
  • Pricing customised by hiring volume and company size, not published
  • Only Pro tier offers audit logs and developer sandbox

Pricing, plan by plan

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

Greenhouse

On request

No published plan breakdown. See the Greenhouse review.

Which should you pick?

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Choose Greenhouse if

  • You need applicant tracking.
  • You work on Web, Ios, Android, Api.
  • You also want interview scheduling.
Greenhouse review

Questions people ask

Is Dixa or Greenhouse better?
Neither clearly leads. Dixa starts at $39/month and Greenhouse at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dixa or Greenhouse?
Dixa starts at $39/month and Greenhouse at On request.
Does Dixa or Greenhouse run on more platforms?
Dixa runs on Web, Ios, Android. Greenhouse runs on Web, Ios, Android, Api.
What is Dixa best used for?
Dixa is most often used for omnichannel customer service across phone, email, chat and social, routing conversations to agents by skill and customer data. Of those, omnichannel customer service across phone, email, chat and social and routing conversations to agents by skill and customer data are not what Greenhouse is typically brought in for.
What can Dixa do that Greenhouse cannot?
Dixa covers Unified inbox, Smart routing, Native phone, Live chat. Greenhouse covers Applicant tracking, Interview scheduling, Scorecard system, Job board posting. Both handle SOC2, GDPR.
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Related pages

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