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Software · head to head

BMC Helix vs Gorgias

B

BMC Helix

Software

AI-driven IT service management for the modern enterprise

From
On request
Rated
-
Full reviewWebsite
Gorgias logo

Gorgias

Software

E-commerce helpdesk built for Shopify

From
$10/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: BMC Helix no pricing is listed on the site; buyers must submit a Request Pricing form or Contact Sales to speak with a rep, per helixops.ai (BMC Helix product page), August 2026; Gorgias helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee

Where they differ

Only the attributes on which BMC Helix and Gorgias actually diverge.

Attributes where BMC Helix and Gorgias differ
AttributeBMC HelixGorgias
Starting priceOn request$10/month
Pricing modelquoteusage-based
PlatformsWebWeb, Ios, Android
FoundedUnknown2015

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BMC Helix

Nothing recorded that Gorgias does not also cover.

Only in Gorgias

  • Omnichannel inbox
  • Order management
  • Macros
  • Automation
  • Revenue tracking
  • Self-service
  • Shopify
  • BigCommerce

What people use each for

The jobs each tool is most often brought in to do.

BMC Helix

No use cases recorded yet. See the BMC Helix review.

Gorgias

  • E-commerce support teams wanting AI-resolved conversations billed only on successful resolutionsnot BMC Helix

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BMC Helix

  • No pricing is listed on the site; buyers must submit a Request Pricing form or Contact Sales to speak with a rep, per helixops.ai (BMC Helix product page), August 2026

Gorgias

  • Helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
  • The AI Agent is billed separately per resolved conversation on every plan rather than included in the flat seat or ticket price

Pricing, plan by plan

BMC Helix

On request

No published plan breakdown. See the BMC Helix review.

Gorgias

$10/month
  • Starter$10/month
    • 50 tickets/month
    • 3 user seats
    • Email & social
  • Basic$60/month
    • 300 tickets/month
    • Unlimited users
    • Phone support
  • Pro$360/month
    • 2000 tickets/month
    • Advanced automation
    • Revenue statistics
  • Advanced$900/month
    • 5000 tickets/month
    • Dedicated CSM
    • Custom integrations

Which should you pick?

Choose BMC Helix if

Nothing in the data separates BMC Helix from Gorgias on the points above - pick on price and on how each one feels to use.

BMC Helix review

Choose Gorgias if

  • You need omnichannel inbox.
  • You work on Web, Ios, Android.
  • You also want order management.
Gorgias review

Questions people ask

Is BMC Helix or Gorgias better?
Neither clearly leads. BMC Helix starts at On request and Gorgias at $10/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BMC Helix or Gorgias?
BMC Helix starts at On request and Gorgias at $10/month.
Does BMC Helix or Gorgias run on more platforms?
BMC Helix runs on Web. Gorgias runs on Web, Ios, Android.
What can BMC Helix do that Gorgias cannot?
Gorgias covers Omnichannel inbox, Order management, Macros, Automation.
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