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Sales Enablement · head to head

Gainsight vs Mediafly

Gainsight logo

Gainsight

Sales Enablement

The #1 Customer Success Platform

From
$2500/month
Rated
-
Full reviewWebsite
Mediafly logo

Mediafly

Sales Enablement

Revenue enablement with interactive value selling calculators and forecasting from the InsightSquared acquisition

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gainsight limited customization options; teams resort to exports and scripts when platform lacks required fields; Mediafly the suite assembles products from several acquisitions, so interfaces and administration differ between modules and users notice the seams.
  • They diverge on capability: Gainsight covers Health scores, Mediafly covers Content management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Gainsight and Mediafly actually diverge.

Attributes where Gainsight and Mediafly differ
AttributeGainsightMediafly
Starting price$2500/monthOn request
Pricing modelsubscriptionquote
PlatformsWebWeb, iOS, Android, Windows
Founded2011Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Sales Enablement).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gainsight

  • Health scores
  • Churn prediction
  • Playbook automation
  • Customer 360 view
  • Journey orchestration
  • Salesforce
  • HubSpot
  • Slack

Only in Mediafly

  • Content management
  • Value selling
  • Digital sales rooms
  • Revenue intelligence
  • Content analytics
  • CRM integration

What people use each for

The jobs each tool is most often brought in to do.

Gainsight

  • Customer Successnot Mediafly
  • Retentionnot Mediafly
  • Health Scoringnot Mediafly

Mediafly

  • Deals that stall in procurement because the buyer cannot build an internal business case without helpnot Gainsight
  • Field sales teams that need the content library available offline at a customer sitenot Gainsight
  • Sales organisations that want forecasting and content analytics from one vendor rather than twonot Gainsight
  • Justifying premium pricing with a quantified total cost of ownership comparison against an incumbentnot Gainsight

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gainsight

  • Limited customization options; teams resort to exports and scripts when platform lacks required fields
  • Integration reliability issues; broken connectors and schema changes create stale health scores
  • Cannot automatically track emails within the platform; requires manual logging or third-party solutions
  • Long implementation and setup; typically requires 12-24 weeks and mandatory implementation services
  • High total cost of ownership; Year 1 costs often exceed $200K including required professional services

Mediafly

  • The suite assembles products from several acquisitions, so interfaces and administration differ between modules and users notice the seams.
  • Building a credible ROI calculator needs benchmark data and configuration work, usually bought as professional services on top of the licence, so the first-year cost exceeds the seat price substantially.
  • Content search and usage analytics are behind Highspot, which is the more common choice when findability rather than business case building is the problem.
  • Reporting depends heavily on the Salesforce integration, so organisations on other CRMs lose a significant part of the value.
  • Pricing is per seat and quote-only with annual commitment, so occasional users such as pre-sales engineers cost the same as daily sellers.

Pricing, plan by plan

Gainsight

$2500/month
  • Essentials$2500/month
    • Health scores
    • Customer 360
    • Playbooks
  • Enterprise$5000/month
    • Advanced analytics
    • AI predictions
    • Custom integrations

Mediafly

On request
  • Mediafly Revenue360$undefined/year
    • Per-seat licensing with modules priced separately
    • Value selling model build normally sold as professional services
    • Annual contract

Which should you pick?

Choose Gainsight if

  • You need health scores.
  • You also want churn prediction.
Gainsight review

Choose Mediafly if

  • You need content management.
  • You work on Web, iOS, Android, Windows.
  • You also want value selling.
Mediafly review

Questions people ask

Is Gainsight or Mediafly better?
Neither clearly leads. Gainsight starts at $2500/month and Mediafly at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gainsight or Mediafly?
Gainsight starts at $2500/month and Mediafly at On request.
Does Gainsight or Mediafly run on more platforms?
Gainsight runs on Web. Mediafly runs on Web, iOS, Android, Windows.
What is Gainsight best used for?
Gainsight is most often used for customer success, retention, health scoring. Of those, customer success and retention are not what Mediafly is typically brought in for.
What can Gainsight do that Mediafly cannot?
Gainsight covers Health scores, Churn prediction, Playbook automation, Customer 360 view. Mediafly covers Content management, Value selling, Digital sales rooms, Revenue intelligence.

Answered from the vendors’ own pages

Gainsight: Does Gainsight offer a free tier?

Gainsight does not offer a free trial for the main Customer Success Cloud platform. Gainsight PX (product analytics) offers a free Starter tier supporting up to 100 monthly active users.

Source
Mediafly: Why pick this over Highspot?

Because your deals need business cases rather than better content search. If content findability is the problem, Highspot is the stronger product.

Gainsight: How is Gainsight priced?

Gainsight prices at $150-$300 per user/month for tier plans, but the main CS Cloud pricing is based on customer records managed. Initial deployments managing 500-1,500 customer records typically cost $60,000-$120,000 annually, with Year 1 costs often exceeding $200K including mandatory implementation.

Source
Mediafly: Is the ROI calculator usable out of the box?

No. It requires your own value drivers and benchmark data, and that build is normally a services engagement of several weeks.

Gainsight: What are Gainsight's core features?

Gainsight offers health scoring, customer journey orchestration, playbooks, in-app engagement, reporting, customer data consolidation via Customer 360, and Staircase AI for real-time engagement insights. It also includes Skilljar for customer education and Communities for self-service support.

Source
Mediafly: What did InsightSquared bring?

Pipeline analytics and forecasting, which moved Mediafly into revenue intelligence alongside content enablement.

Gainsight: What CRM integrations are available?

Gainsight integrates with Salesforce, HubSpot, and Slack. The Salesforce connector syncs account data, the HubSpot connector ingests engagement data, and Slack automation sends Gainsight notifications and alerts to channels.

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