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Software · head to head

Freshservice vs TickTick

Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
TickTick logo

TickTick

Software

Stay organized, stay creative

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only TickTick has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; TickTick recurring task options are limited compared to dedicated project management tools
  • They diverge on capability: Freshservice covers Incident management, TickTick covers Task management.

Where they differ

Only the attributes on which Freshservice and TickTick actually diverge.

Attributes where Freshservice and TickTick differ
AttributeFreshserviceTickTick
Starting price$19/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Mac, iOS, iPad, Android, Apple Watch, Windows
Founded20102013

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

Only in TickTick

  • Task management
  • Calendar integration
  • Pomodoro timer
  • Habit tracking
  • Natural language input
  • Collaboration
  • Voice input
  • Location reminders

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot TickTick
  • Asset management and change control for IT teamsnot TickTick

TickTick

  • Personal task managementnot Freshservice
  • Team collaborationnot Freshservice
  • Project planningnot Freshservice
  • Habit trackingnot Freshservice
  • Time managementnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

TickTick

  • Recurring task options are limited compared to dedicated project management tools
  • Reporting and analytics are minimal, providing little productivity trend visibility
  • Calendar sync can be slow and unreliable, sometimes causing sync issues across devices
  • API capabilities are basic, limiting direct integrations beyond Zapier and IFTTT
  • Habit tracking becomes less useful once routines are well-established

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

TickTick

Free
  • FreeFree
    • Up to 9 lists
    • Up to 99 tasks per list
    • Basic reminders
  • Premium$35.99/year
    • Up to 299 lists
    • Up to 999 tasks per list
    • Advanced collaboration for up to 30 members

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose TickTick if

  • You need task management.
  • You want to start without paying.
  • You work on Web, Mac, iOS, iPad, Android, Apple Watch, Windows.
  • You also want calendar integration.
TickTick review

Questions people ask

Is Freshservice or TickTick better?
Neither clearly leads. Freshservice starts at $19/month and TickTick at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or TickTick?
TickTick has a free tier; the other does not. Paid plans start at $19/month for Freshservice and Free for TickTick.
Does Freshservice or TickTick run on more platforms?
Freshservice runs on Web, Ios, Android. TickTick runs on Web, Mac, iOS, iPad, Android, Apple Watch, Windows.
Can I use TickTick for free?
Yes. TickTick has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what TickTick is typically brought in for.
What can Freshservice do that TickTick cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. TickTick covers Task management, Calendar integration, Pomodoro timer, Habit tracking.

Answered from the vendors’ own pages

TickTick: What is TickTick?

TickTick is a cross-platform task management and productivity app that combines to-do lists, calendar views, habit tracking, reminders, and a Pomodoro timer. It helps users organize personal and work tasks across 10+ platforms including Mac, iPhone, iPad, Android, and web.

Source
TickTick: What are TickTick's pricing options?

TickTick offers a permanent free plan and a premium plan at $35.99/year (listed price $49.99, currently discounted). The free plan includes up to 9 lists and basic features, while premium unlocks up to 299 lists, advanced collaboration for up to 30 members, and calendar subscriptions.

Source
TickTick: Does TickTick have team features?

TickTick does not offer a dedicated team or family plan. Each user needs their own premium subscription. Premium users can share lists with up to 30 members for collaboration.

Source
TickTick: What integrations does TickTick support?

TickTick supports integrations with 2,000+ apps through third-party platforms like Zapier, Make, n8n, and Integrately. It also supports calendar subscriptions with Google Calendar and Outlook, and has a basic OAuth API for developers.

Source
TickTick: Is TickTick available offline?

TickTick requires an internet connection for syncing across devices. Offline functionality depends on the platform, with some mobile apps offering limited offline access but requiring connectivity for full features.

Source
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