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Customer Support · head to head

Freshservice vs Remember The Milk

Freshservice logo

Freshservice

Customer Support

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
Remember The Milk logo

Remember The Milk

Productivity

The smart to-do app for busy people

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Remember The Milk has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Remember The Milk interface looks dated compared to modern task managers
  • They diverge on capability: Freshservice covers Incident management, Remember The Milk covers Smart lists.

Where they differ

Only the attributes on which Freshservice and Remember The Milk actually diverge.

Attributes where Freshservice and Remember The Milk differ
AttributeFreshserviceRemember The Milk
Starting price$19/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, iOS, Android, macOS, Windows
CategoryCustomer SupportProductivity
Founded20102004

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

Only in Remember The Milk

  • Smart lists
  • Location reminders
  • Task sharing
  • Advanced search
  • Subtasks
  • Google Calendar
  • Outlook
  • Evernote

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot Remember The Milk
  • Asset management and change control for IT teamsnot Remember The Milk

Remember The Milk

  • Schedulingnot Freshservice
  • Appointment bookingnot Freshservice
  • Time trackingnot Freshservice
  • Resource managementnot Freshservice
  • Team coordinationnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Remember The Milk

  • Interface looks dated compared to modern task managers
  • Limited mobile app features compared to desktop version
  • No advanced project management features like Gantt charts or timeline views

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Remember The Milk

Free
  • FreeFree
    • Task creation and organization
    • Basic reminders
    • List sharing
  • Pro$39.99/year
    • All free features
    • Advanced sorting
    • Attachments

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose Remember The Milk if

  • You need smart lists.
  • You want to start without paying.
  • You work on Web, iOS, Android, macOS, Windows.
  • You also want location reminders.
Remember The Milk review

Questions people ask

Is Freshservice or Remember The Milk better?
Neither clearly leads. Freshservice starts at $19/month and Remember The Milk at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Remember The Milk?
Remember The Milk has a free tier; the other does not. Paid plans start at $19/month for Freshservice and Free for Remember The Milk.
Does Freshservice or Remember The Milk run on more platforms?
Freshservice runs on Web, Ios, Android. Remember The Milk runs on Web, iOS, Android, macOS, Windows.
Can I use Remember The Milk for free?
Yes. Remember The Milk has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Remember The Milk is typically brought in for.
What can Freshservice do that Remember The Milk cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. Remember The Milk covers Smart lists, Location reminders, Task sharing, Advanced search. Both handle Web support, Ios support, Android support.

Answered from the vendors’ own pages

Remember The Milk: Is there a free version of Remember The Milk?

Yes. Remember The Milk is free to download and use with core features like task creation, lists, reminders, and basic sharing. A Pro subscription at $39.99 annually unlocks advanced features like advanced sorting, attachments, and Apple Watch support.

Source
Remember The Milk: What devices and platforms does Remember The Milk support?

Remember The Milk is available across desktop, mobile, web, and wearable platforms with native applications, ensuring tasks remain synchronized across all devices.

Source
Remember The Milk: Can I share tasks with others in Remember The Milk?

Yes, Remember The Milk allows you to share lists and assign tasks to others to coordinate work and get things done faster.

Source
Remember The Milk: Does Remember The Milk integrate with other apps?

Yes, Remember The Milk integrates natively with Gmail, Google Calendar, Evernote, and Zapier, allowing you to capture tasks from multiple sources.

Source
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Related pages

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