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Customer Support · head to head

Freshservice vs Time Doctor

Freshservice logo

Freshservice

Customer Support

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
Time Doctor logo

Time Doctor

Productivity

Employee time tracking and productivity monitoring

From
$4/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Time Doctor historical tracking data retention is capped by plan: 3 months on Basic and 6 months on Standard, versus 2 years on Premium and Enterprise
  • They diverge on capability: Freshservice covers Incident management, Time Doctor covers Time tracking with timer.

Where they differ

Only the attributes on which Freshservice and Time Doctor actually diverge.

Attributes where Freshservice and Time Doctor differ
AttributeFreshserviceTime Doctor
Starting price$19/month$4/month
PlatformsWeb, Ios, AndroidWeb, IOS, Android, MacOS, Windows
CategoryCustomer SupportProductivity
Founded20102011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

Only in Time Doctor

  • Time tracking with timer
  • Activity monitoring
  • Screenshots
  • GPS tracking
  • Webcam monitoring
  • Reports and invoicing
  • Mobile apps
  • Team management

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot Time Doctor
  • Asset management and change control for IT teamsnot Time Doctor

Time Doctor

  • Productivitynot Freshservice
  • Collaborationnot Freshservice
  • Task managementnot Freshservice
  • Organizationnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Time Doctor

  • Historical tracking data retention is capped by plan: 3 months on Basic and 6 months on Standard, versus 2 years on Premium and Enterprise
  • HRIS and Payroll native integrations are paid add-ons at $200 per integration per month
  • Software Cost Insights add-on costs $3 per user per month on top of the base plan

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Time Doctor

$4/month
  • Basic$4/month
    • Time tracking
    • Reports
    • Mobile apps
  • Standard$6/month
    • Everything in Basic
    • Activity monitoring
    • Screenshots
  • Premium$10/month
    • Everything in Standard
    • GPS tracking
    • Webcam snapshots

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose Time Doctor if

  • You need time tracking with timer.
  • You work on Web, IOS, Android, MacOS, Windows.
  • You also want activity monitoring.
Time Doctor review

Questions people ask

Is Freshservice or Time Doctor better?
Neither clearly leads. Freshservice starts at $19/month and Time Doctor at $4/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Time Doctor?
Freshservice starts at $19/month and Time Doctor at $4/month.
Does Freshservice or Time Doctor run on more platforms?
Freshservice runs on Web, Ios, Android. Time Doctor runs on Web, IOS, Android, MacOS, Windows.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Time Doctor is typically brought in for.
What can Freshservice do that Time Doctor cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. Time Doctor covers Time tracking with timer, Activity monitoring, Screenshots, GPS tracking.
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