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Software · head to head

Bear vs Freshservice

Bear logo

Bear

Software

Markdown notes for Apple devices

From
On request
Rated
-
Full reviewWebsite
Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bear built for Apple hardware only, with no Windows, Android or web client; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up

Where they differ

Only the attributes on which Bear and Freshservice actually diverge.

Attributes where Bear and Freshservice differ
AttributeBearFreshservice
Starting priceOn request$19/month
PlatformsWebWeb, Ios, Android
FoundedUnknown2010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bear

Nothing recorded that Freshservice does not also cover.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

What people use each for

The jobs each tool is most often brought in to do.

Bear

No use cases recorded yet. See the Bear review.

Freshservice

  • IT service management and internal help desk ticketingnot Bear
  • Asset management and change control for IT teamsnot Bear

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bear

  • Built for Apple hardware only, with no Windows, Android or web client
  • Free tier is limited to 3 themes, 1 app icon and restricted export formats; iCloud sync requires Bear Pro
  • Bear Pro is $2.99 per month or $29.99 per year after a 7 day free trial

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Pricing, plan by plan

Bear

On request

No published plan breakdown. See the Bear review.

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Which should you pick?

Choose Bear if

Nothing in the data separates Bear from Freshservice on the points above - pick on price and on how each one feels to use.

Bear review

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Questions people ask

Is Bear or Freshservice better?
Neither clearly leads. Bear starts at On request and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bear or Freshservice?
Bear starts at On request and Freshservice at $19/month.
Does Bear or Freshservice run on more platforms?
Bear runs on Web. Freshservice runs on Web, Ios, Android.
What can Bear do that Freshservice cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base.
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