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Telecommunications · head to head

Five9 vs Nooks

Five9 logo

Five9

Telecommunications

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite
Nooks logo

Nooks

Sales Enablement

AI parallel dialler and virtual sales floor for outbound teams making high call volume

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; Nooks no pricing is published and third-party figures put list around 4,000 to 5,000 US dollars per seat per year, so the evaluation requires a sales cycle before you know whether the payback maths works at your connect rate.
  • They diverge on capability: Five9 covers Intelligent routing, Nooks covers Parallel dialler.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Five9 and Nooks actually diverge.

Attributes where Five9 and Nooks differ
AttributeFive9Nooks
Starting price$149/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, DesktopWeb, Chrome extension
CategoryTelecommunicationsSales Enablement
Founded2001Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Nooks

  • Parallel dialler
  • Answering machine detection
  • Virtual salesfloor
  • Voicemail drop
  • Call recording and coaching
  • Spam and number health
  • Signal-based dialling
  • CRM and sequencer sync

What people use each for

The jobs each tool is most often brought in to do.

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Nooks
  • Routing and managing high volume customer interactionsnot Nooks

Nooks

  • An SDR team of twenty whose connect rate is low enough that reps spend most of the day listening to ring tones and voicemail greetingsnot Five9
  • A fully remote outbound floor that lost the ambient coaching of an office and wants managers listening in during power hoursnot Five9
  • A sales development group whose outbound numbers keep getting flagged as spam and needs number rotation and health monitoring built innot Five9
  • A revenue team running a call blitz on a specific account list where signal-based prioritisation decides call order rather than a static listnot Five9

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Nooks

  • No pricing is published and third-party figures put list around 4,000 to 5,000 US dollars per seat per year, so the evaluation requires a sales cycle before you know whether the payback maths works at your connect rate.
  • Phone numbers are provisioned and billed separately at roughly 10 to 15 US dollars each per month, and parallel dialling at volume needs a large pool, which is a recurring cost buyers routinely omit from the business case.
  • Parallel dialling carries real regulatory exposure, including abandoned-call rules in several jurisdictions, and the tool does not absorb that obligation on your behalf.
  • There is a short delay when a connection is passed to the rep, and prospects who hear that pause at the start of a call are more likely to hang up, which partially offsets the volume gain.
  • The economics only work above a certain team size and call volume, so a team of three or a field sales motion with long research-heavy calls will pay a premium seat price for throughput they cannot use.

Pricing, plan by plan

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Nooks

On request
  • Nooks$undefined/year
    • AI parallel dialler
    • Virtual salesfloor
    • Answering machine detection and voicemail drop

Which should you pick?

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Choose Nooks if

  • You need parallel dialler.
  • You work on Web, Chrome extension.
  • You also want answering machine detection.
Nooks review

Questions people ask

Is Five9 or Nooks better?
Neither clearly leads. Five9 starts at $149/month and Nooks at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or Nooks?
Five9 starts at $149/month and Nooks at On request.
Does Five9 or Nooks run on more platforms?
Five9 runs on Web, Desktop. Nooks runs on Web, Chrome extension.
What is Five9 best used for?
Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Nooks is typically brought in for.
What can Five9 do that Nooks cannot?
Five9 covers Intelligent routing, IVR, ACD, Dialer. Nooks covers Parallel dialler, Answering machine detection, Virtual salesfloor, Voicemail drop.

Answered from the vendors’ own pages

Five9: What is the minimum team size required to use Five9?

Five9 requires a minimum commitment of 50 seats for any subscription plan.

Source
Nooks: What does Nooks actually cost?

Nothing is published. Third-party analyses report list pricing near 4,000 to 5,000 US dollars per user per year, with negotiated deals landing lower, plus separate charges for phone numbers.

Five9: How is Five9 pricing calculated, per user, flat rate, or usage-based?

Five9 offers flexible pricing models: per concurrent user, per named agent, or pay-per-use. The pricing structure varies depending on the chosen bundle.

Source
Nooks: Is parallel dialling legal?

It is regulated rather than banned, with abandoned-call rules and consent requirements varying by jurisdiction. Compliance remains your responsibility.

Five9: What does the entry-level Digital bundle include, and what does it cost?

The Digital bundle costs $119 per month per seat and supports digital channels only. Higher tiers (Core at $159, Plus, Pro, and Enterprise) are available, with Plus/Pro/Enterprise requiring contact with sales for pricing.

Source
Nooks: Does it replace Outreach or Salesloft?

No. It handles the calling channel and logs back to them. Most teams run Nooks alongside a sequencer rather than instead of one.

Five9: Are there additional charges beyond the base subscription?

Yes. All bundles include 3000 AI minutes per seat, but additional AI usage incurs charges. SMS messaging also has usage-based charges applied separately.

Source
Nooks: How small a team can justify it?

Realistically ten reps and up. Below that the seat price rarely pays back against the additional connections it produces.

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