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Remote Work · head to head

Fireflies.ai vs NICE CXone

Fireflies.ai logo

Fireflies.ai

Remote Work

AI note-taking for teams

From
Free
Rated
-
Full reviewWebsite
NICE CXone logo

NICE CXone

Telecommunications

The world's leading cloud contact center

From
$110/month
Rated
-
Full reviewWebsite

The short version

  • Only Fireflies.ai has a free tier, so it costs nothing to try first.
  • Each has a real cost: Fireflies.ai video recording limits by tier: Free tier has 2 hours, Pro tier 2 hours, Business tier 3 hours, Enterprise tier 4 hours; NICE CXone usage-based billing adds unpredictable costs on top of per-agent fees
  • They diverge on capability: Fireflies.ai covers Automatic transcription, NICE CXone covers Omnichannel routing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Fireflies.ai and NICE CXone actually diverge.

Attributes where Fireflies.ai and NICE CXone differ
AttributeFireflies.aiNICE CXone
Starting priceFree$110/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, iOS, Android, Desktop, Chrome extensionWeb, Desktop
CategoryRemote WorkTelecommunications
Founded20181986

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Fireflies.ai

  • Automatic transcription
  • Meeting summaries
  • Action item extraction
  • Speaker identification
  • Search functionality
  • Team sharing
  • Integration APIs
  • Zoom

Only in NICE CXone

  • Omnichannel routing
  • ACD
  • IVR
  • WFM
  • Quality management
  • Analytics
  • AI automation
  • Salesforce

Both cover

  • SOC2
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Fireflies.ai

  • Meeting transcription and note-taking across teamsnot NICE CXone
  • AI-powered meeting summaries in 100+ languagesnot NICE CXone
  • Unlimited transcription and AI summaries on paid tiersnot NICE CXone

NICE CXone

  • Enterprise contact centernot Fireflies.ai
  • Workforce optimizationnot Fireflies.ai
  • Quality managementnot Fireflies.ai
  • Customer analyticsnot Fireflies.ai

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Fireflies.ai

  • Video recording limits by tier: Free tier has 2 hours, Pro tier 2 hours, Business tier 3 hours, Enterprise tier 4 hours
  • Storage quotas on Free and Pro tiers: Free tier limited to 400 minutes per team, Pro tier limited to 8,000 minutes per seat
  • AI credits allocation varies by tier, with lower tiers receiving limited credits for advanced AI features

NICE CXone

  • Usage-based billing adds unpredictable costs on top of per-agent fees
  • Entry-level Omnichannel Suite ($110/agent) includes only basic contact center features

Pricing, plan by plan

Fireflies.ai

Free

No published plan breakdown. See the Fireflies.ai review.

NICE CXone

$110/month
  • Omnichannel Suite$110/month
    • Voice, digital channels, omnichannel routing
    • Recording and compliance features
  • Essential Suite$135/month
    • All Omnichannel Suite features
    • Screen recording and quality management
  • Core Suite$169/month
    • All Essential Suite features
    • Performance management and interaction analytics
  • Complete Suite$209/month
    • All Core Suite features
    • AI copilot tools and gamification

Which should you pick?

Choose Fireflies.ai if

  • You need automatic transcription.
  • You want to start without paying.
  • You work on Web, iOS, Android, Desktop, Chrome extension.
  • You also want meeting summaries.
Fireflies.ai review

Choose NICE CXone if

  • You need omnichannel routing.
  • You work on Web, Desktop.
  • You also want acd.
NICE CXone review

Questions people ask

Is Fireflies.ai or NICE CXone better?
Neither clearly leads. Fireflies.ai starts at Free and NICE CXone at $110/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Fireflies.ai or NICE CXone?
Fireflies.ai has a free tier; the other does not. Paid plans start at Free for Fireflies.ai and $110/month for NICE CXone.
Does Fireflies.ai or NICE CXone run on more platforms?
Fireflies.ai runs on Web, iOS, Android, Desktop, Chrome extension. NICE CXone runs on Web, Desktop.
Can I use Fireflies.ai for free?
Yes. Fireflies.ai has a free tier, so you can try it without paying. NICE CXone starts at $110/month.
What is Fireflies.ai best used for?
Fireflies.ai is most often used for meeting transcription and note-taking across teams, ai-powered meeting summaries in 100+ languages, unlimited transcription and ai summaries on paid tiers. Of those, meeting transcription and note-taking across teams and ai-powered meeting summaries in 100+ languages are not what NICE CXone is typically brought in for.
What can Fireflies.ai do that NICE CXone cannot?
Fireflies.ai covers Automatic transcription, Meeting summaries, Action item extraction, Speaker identification. NICE CXone covers Omnichannel routing, ACD, IVR, WFM. Both handle SOC2, Web support.

Answered from the vendors’ own pages

Fireflies.ai: Does Fireflies.ai have a free plan?

Yes, Fireflies has a free plan with unlimited transcription and AI summaries. The free plan includes 400 minutes of storage per team and 20 AI credits.

Source
NICE CXone: How much does NICE CXone cost?

NICE CXone pricing starts at $110 per agent per month for the Omnichannel Suite and ranges up to $249 per agent per month for the Ultimate Suite, plus $0.25 per session usage charges. Billing is monthly in arrears with no prepayment required.

Source
Fireflies.ai: What are Fireflies.ai's paid plan prices?

Fireflies offers three paid tiers: Pro at $10/seat/month (billed annually, $18/month if monthly), Business at $19/seat/month (billed annually, $29/month if monthly), and Enterprise at $39/seat/month (annual billing only).

Source
NICE CXone: Does NICE CXone offer a free version or trial?

No free version is publicly available. NICE CXone offers contact sales or demo options to evaluate the platform before purchase.

Source
Fireflies.ai: How much storage do Fireflies plans include?

The free plan includes 400 minutes of storage per team. Pro includes 8,000 minutes per seat. Business and Enterprise plans offer unlimited storage.

Source
NICE CXone: What is the difference between NICE CXone suites?

Entry suites ($110-$135/agent) include basic contact center and quality management. Mid-tier suites ($169-$209/agent) add analytics, performance management, and AI features. The Ultimate Suite ($249/agent) includes AI Agents for proactive engagement and self-service automation.

Source
Fireflies.ai: What is the most popular Fireflies plan?

The Business plan at $19/seat/month (billed annually) is marked as the most popular option. It includes unlimited storage, 30 AI credits, multi-language mode, and conversation intelligence.

Source
Fireflies.ai: What discount does annual billing provide on Fireflies?

Annual billing saves up to 44% compared to monthly pricing across all paid tiers.

Source
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