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Remote Work · head to head

Fireflies.ai vs Five9

Fireflies.ai logo

Fireflies.ai

Remote Work

AI note-taking for teams

From
Free
Rated
-
Full reviewWebsite
Five9 logo

Five9

Telecommunications

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite

The short version

  • Only Fireflies.ai has a free tier, so it costs nothing to try first.
  • Each has a real cost: Fireflies.ai video recording limits by tier: Free tier has 2 hours, Pro tier 2 hours, Business tier 3 hours, Enterprise tier 4 hours; Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • They diverge on capability: Fireflies.ai covers Automatic transcription, Five9 covers Intelligent routing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Fireflies.ai and Five9 actually diverge.

Attributes where Fireflies.ai and Five9 differ
AttributeFireflies.aiFive9
Starting priceFree$149/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, iOS, Android, Desktop, Chrome extensionWeb, Desktop
CategoryRemote WorkTelecommunications
Founded20182001

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Fireflies.ai

  • Automatic transcription
  • Meeting summaries
  • Action item extraction
  • Speaker identification
  • Search functionality
  • Team sharing
  • Integration APIs
  • Zoom

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Both cover

  • SOC2
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Fireflies.ai

  • Meeting transcription and note-taking across teamsnot Five9
  • AI-powered meeting summaries in 100+ languagesnot Five9
  • Unlimited transcription and AI summaries on paid tiersnot Five9

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Fireflies.ai
  • Routing and managing high volume customer interactionsnot Fireflies.ai

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Fireflies.ai

  • Video recording limits by tier: Free tier has 2 hours, Pro tier 2 hours, Business tier 3 hours, Enterprise tier 4 hours
  • Storage quotas on Free and Pro tiers: Free tier limited to 400 minutes per team, Pro tier limited to 8,000 minutes per seat
  • AI credits allocation varies by tier, with lower tiers receiving limited credits for advanced AI features

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Pricing, plan by plan

Fireflies.ai

Free

No published plan breakdown. See the Fireflies.ai review.

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Which should you pick?

Choose Fireflies.ai if

  • You need automatic transcription.
  • You want to start without paying.
  • You work on Web, iOS, Android, Desktop, Chrome extension.
  • You also want meeting summaries.
Fireflies.ai review

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Questions people ask

Is Fireflies.ai or Five9 better?
Neither clearly leads. Fireflies.ai starts at Free and Five9 at $149/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Fireflies.ai or Five9?
Fireflies.ai has a free tier; the other does not. Paid plans start at Free for Fireflies.ai and $149/month for Five9.
Does Fireflies.ai or Five9 run on more platforms?
Fireflies.ai runs on Web, iOS, Android, Desktop, Chrome extension. Five9 runs on Web, Desktop.
Can I use Fireflies.ai for free?
Yes. Fireflies.ai has a free tier, so you can try it without paying. Five9 starts at $149/month.
What is Fireflies.ai best used for?
Fireflies.ai is most often used for meeting transcription and note-taking across teams, ai-powered meeting summaries in 100+ languages, unlimited transcription and ai summaries on paid tiers. Of those, meeting transcription and note-taking across teams and ai-powered meeting summaries in 100+ languages are not what Five9 is typically brought in for.
What can Fireflies.ai do that Five9 cannot?
Fireflies.ai covers Automatic transcription, Meeting summaries, Action item extraction, Speaker identification. Five9 covers Intelligent routing, IVR, ACD, Dialer. Both handle SOC2, Web support.

Answered from the vendors’ own pages

Fireflies.ai: Does Fireflies.ai have a free plan?

Yes, Fireflies has a free plan with unlimited transcription and AI summaries. The free plan includes 400 minutes of storage per team and 20 AI credits.

Source
Five9: What is the minimum team size required to use Five9?

Five9 requires a minimum commitment of 50 seats for any subscription plan.

Source
Fireflies.ai: What are Fireflies.ai's paid plan prices?

Fireflies offers three paid tiers: Pro at $10/seat/month (billed annually, $18/month if monthly), Business at $19/seat/month (billed annually, $29/month if monthly), and Enterprise at $39/seat/month (annual billing only).

Source
Five9: How is Five9 pricing calculated, per user, flat rate, or usage-based?

Five9 offers flexible pricing models: per concurrent user, per named agent, or pay-per-use. The pricing structure varies depending on the chosen bundle.

Source
Fireflies.ai: How much storage do Fireflies plans include?

The free plan includes 400 minutes of storage per team. Pro includes 8,000 minutes per seat. Business and Enterprise plans offer unlimited storage.

Source
Five9: What does the entry-level Digital bundle include, and what does it cost?

The Digital bundle costs $119 per month per seat and supports digital channels only. Higher tiers (Core at $159, Plus, Pro, and Enterprise) are available, with Plus/Pro/Enterprise requiring contact with sales for pricing.

Source
Fireflies.ai: What is the most popular Fireflies plan?

The Business plan at $19/seat/month (billed annually) is marked as the most popular option. It includes unlimited storage, 30 AI credits, multi-language mode, and conversation intelligence.

Source
Five9: Are there additional charges beyond the base subscription?

Yes. All bundles include 3000 AI minutes per seat, but additional AI usage incurs charges. SMS messaging also has usage-based charges applied separately.

Source
Fireflies.ai: What discount does annual billing provide on Fireflies?

Annual billing saves up to 44% compared to monthly pricing across all paid tiers.

Source
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