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Remote Work · head to head

Fireflies.ai vs Genesys Cloud

Fireflies.ai logo

Fireflies.ai

Remote Work

AI note-taking for teams

From
Free
Rated
-
Full reviewWebsite
Genesys Cloud logo

Genesys Cloud

Telecommunications

Experience as a Service

From
$75/month
Rated
-
Full reviewWebsite

The short version

  • Only Fireflies.ai has a free tier, so it costs nothing to try first.
  • Each has a real cost: Fireflies.ai video recording limits by tier: Free tier has 2 hours, Pro tier 2 hours, Business tier 3 hours, Enterprise tier 4 hours; Genesys Cloud all four published tiers are billed annually
  • They diverge on capability: Fireflies.ai covers Automatic transcription, Genesys Cloud covers Omnichannel.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Fireflies.ai and Genesys Cloud actually diverge.

Attributes where Fireflies.ai and Genesys Cloud differ
AttributeFireflies.aiGenesys Cloud
Starting priceFree$75/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, iOS, Android, Desktop, Chrome extensionWeb, Desktop, Ios, Android
CategoryRemote WorkTelecommunications
Founded20181990

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Fireflies.ai

  • Automatic transcription
  • Meeting summaries
  • Action item extraction
  • Speaker identification
  • Search functionality
  • Team sharing
  • Integration APIs
  • Zoom

Only in Genesys Cloud

  • Omnichannel
  • ACD
  • IVR
  • Predictive engagement
  • WFM
  • Quality management
  • Bots
  • Salesforce

Both cover

  • SOC2
  • Web support
  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

Fireflies.ai

  • Meeting transcription and note-taking across teamsnot Genesys Cloud
  • AI-powered meeting summaries in 100+ languagesnot Genesys Cloud
  • Unlimited transcription and AI summaries on paid tiersnot Genesys Cloud

Genesys Cloud

  • Cloud contact centre across voice, digital and self service channelsnot Fireflies.ai
  • Workforce engagement and routing for large support operationsnot Fireflies.ai

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Fireflies.ai

  • Video recording limits by tier: Free tier has 2 hours, Pro tier 2 hours, Business tier 3 hours, Enterprise tier 4 hours
  • Storage quotas on Free and Pro tiers: Free tier limited to 400 minutes per team, Pro tier limited to 8,000 minutes per seat
  • AI credits allocation varies by tier, with lower tiers receiving limited credits for advanced AI features

Genesys Cloud

  • All four published tiers are billed annually
  • The published rates are named user licences tied to a specific person, so a shift based operation cannot share a seat
  • Concurrent user licences, which is what shift work needs, are sold at a premium above these rates
  • Entry pricing is $75 per user per month, rising to $240 on the top tier

Pricing, plan by plan

Fireflies.ai

Free

No published plan breakdown. See the Fireflies.ai review.

Genesys Cloud

$75/month
  • Genesys Cloud CX 1$75/month
    • Voice
    • IVR
    • Callback
  • Genesys Cloud CX 2$110/month
    • CX 1 + Digital
    • Quality management
    • WFM
  • Genesys Cloud CX 3$140/month
    • CX 2 + Analytics
    • Advanced AI
    • Journey management

Which should you pick?

Choose Fireflies.ai if

  • You need automatic transcription.
  • You want to start without paying.
  • You work on Web, iOS, Android, Desktop, Chrome extension.
  • You also want meeting summaries.
Fireflies.ai review

Choose Genesys Cloud if

  • You need omnichannel.
  • You work on Web, Desktop, Ios, Android.
  • You also want acd.
Genesys Cloud review

Questions people ask

Is Fireflies.ai or Genesys Cloud better?
Neither clearly leads. Fireflies.ai starts at Free and Genesys Cloud at $75/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Fireflies.ai or Genesys Cloud?
Fireflies.ai has a free tier; the other does not. Paid plans start at Free for Fireflies.ai and $75/month for Genesys Cloud.
Does Fireflies.ai or Genesys Cloud run on more platforms?
Fireflies.ai runs on Web, iOS, Android, Desktop, Chrome extension. Genesys Cloud runs on Web, Desktop, Ios, Android.
Can I use Fireflies.ai for free?
Yes. Fireflies.ai has a free tier, so you can try it without paying. Genesys Cloud starts at $75/month.
What is Fireflies.ai best used for?
Fireflies.ai is most often used for meeting transcription and note-taking across teams, ai-powered meeting summaries in 100+ languages, unlimited transcription and ai summaries on paid tiers. Of those, meeting transcription and note-taking across teams and ai-powered meeting summaries in 100+ languages are not what Genesys Cloud is typically brought in for.
What can Fireflies.ai do that Genesys Cloud cannot?
Fireflies.ai covers Automatic transcription, Meeting summaries, Action item extraction, Speaker identification. Genesys Cloud covers Omnichannel, ACD, IVR, Predictive engagement. Both handle SOC2, Web support, Ios support.

Answered from the vendors’ own pages

Fireflies.ai: Does Fireflies.ai have a free plan?

Yes, Fireflies has a free plan with unlimited transcription and AI summaries. The free plan includes 400 minutes of storage per team and 20 AI credits.

Source
Genesys Cloud: What is Genesys Cloud's pricing?

Genesys Cloud offers flexible pricing to suit customer needs, allowing businesses to purchase only the capabilities needed with easy scaling options. Specific pricing details are not provided on the main product page and require visiting the dedicated pricing page or contacting Genesys directly.

Source
Fireflies.ai: What are Fireflies.ai's paid plan prices?

Fireflies offers three paid tiers: Pro at $10/seat/month (billed annually, $18/month if monthly), Business at $19/seat/month (billed annually, $29/month if monthly), and Enterprise at $39/seat/month (annual billing only).

Source
Fireflies.ai: How much storage do Fireflies plans include?

The free plan includes 400 minutes of storage per team. Pro includes 8,000 minutes per seat. Business and Enterprise plans offer unlimited storage.

Source
Fireflies.ai: What is the most popular Fireflies plan?

The Business plan at $19/seat/month (billed annually) is marked as the most popular option. It includes unlimited storage, 30 AI credits, multi-language mode, and conversation intelligence.

Source
Fireflies.ai: What discount does annual billing provide on Fireflies?

Annual billing saves up to 44% compared to monthly pricing across all paid tiers.

Source
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