Software · head to head
ConnectWise vs Fireflies.ai
The short version
- Only Fireflies.ai has a free tier, so it costs nothing to try first.
- Each has a real cost: ConnectWise rMM, backup and cybersecurity products require filling out a quote request form rather than showing a price; only ScreenConnect remote support pricing is shown directly on the site, per connectwise.com, August 2026; Fireflies.ai video recording limits by tier: Free tier has 2 hours, Pro tier 2 hours, Business tier 3 hours, Enterprise tier 4 hours
Where they differ
Only the attributes on which ConnectWise and Fireflies.ai actually diverge.
| Attribute | ConnectWise | Fireflies.ai |
|---|---|---|
| Starting price | On request | Free |
| Pricing model | quote | freemium |
| Free tier | No | Yes |
| Platforms | Web | Web, iOS, Android, Desktop, Chrome extension |
| Founded | Unknown | 2018 |
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in ConnectWise
Nothing recorded that Fireflies.ai does not also cover.
Only in Fireflies.ai
- Automatic transcription
- Meeting summaries
- Action item extraction
- Speaker identification
- Search functionality
- Team sharing
- Integration APIs
- Zoom
What people use each for
The jobs each tool is most often brought in to do.
ConnectWise
No use cases recorded yet. See the ConnectWise review.
Fireflies.ai
- Meeting transcription and note-taking across teamsnot ConnectWise
- AI-powered meeting summaries in 100+ languagesnot ConnectWise
- Unlimited transcription and AI summaries on paid tiersnot ConnectWise
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
ConnectWise
- RMM, backup and cybersecurity products require filling out a quote request form rather than showing a price; only ScreenConnect remote support pricing is shown directly on the site, per connectwise.com, August 2026
Fireflies.ai
- Video recording limits by tier: Free tier has 2 hours, Pro tier 2 hours, Business tier 3 hours, Enterprise tier 4 hours
- Storage quotas on Free and Pro tiers: Free tier limited to 400 minutes per team, Pro tier limited to 8,000 minutes per seat
- AI credits allocation varies by tier, with lower tiers receiving limited credits for advanced AI features
Pricing, plan by plan
ConnectWise
On requestNo published plan breakdown. See the ConnectWise review.
Fireflies.ai
FreeNo published plan breakdown. See the Fireflies.ai review.
Which should you pick?
Choose ConnectWise if
Nothing in the data separates ConnectWise from Fireflies.ai on the points above - pick on price and on how each one feels to use.
Choose Fireflies.ai if
- You need automatic transcription.
- You want to start without paying.
- You work on Web, iOS, Android, Desktop, Chrome extension.
- You also want meeting summaries.
Questions people ask
- Is ConnectWise or Fireflies.ai better?
- Neither clearly leads. ConnectWise starts at On request and Fireflies.ai at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, ConnectWise or Fireflies.ai?
- Fireflies.ai has a free tier; the other does not. Paid plans start at On request for ConnectWise and Free for Fireflies.ai.
- Does ConnectWise or Fireflies.ai run on more platforms?
- ConnectWise runs on Web. Fireflies.ai runs on Web, iOS, Android, Desktop, Chrome extension.
- Can I use Fireflies.ai for free?
- Yes. Fireflies.ai has a free tier, so you can try it without paying. ConnectWise starts at On request.
- What can ConnectWise do that Fireflies.ai cannot?
- Fireflies.ai covers Automatic transcription, Meeting summaries, Action item extraction, Speaker identification.