Remote Work · head to head
ConnectWise vs Fireflies.ai
The short version
- Only Fireflies.ai has a free tier, so it costs nothing to try first.
- Each has a real cost: ConnectWise no published pricing tiers or standard rates; all pricing requires custom quote from sales team; Fireflies.ai video recording limits by tier: Free tier has 2 hours, Pro tier 2 hours, Business tier 3 hours, Enterprise tier 4 hours
- Prices and features above were last checked on 30 August 2026.
Where they differ
Only the attributes on which ConnectWise and Fireflies.ai actually diverge.
| Attribute | ConnectWise | Fireflies.ai |
|---|---|---|
| Starting price | On request | Free |
| Pricing model | quote | freemium |
| Free tier | No | Yes |
| Platforms | Web | Web, iOS, Android, Desktop, Chrome extension |
| Founded | Unknown | 2018 |
Identical on both: user rating (Not yet rated), category (Remote Work).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in ConnectWise
Nothing recorded that Fireflies.ai does not also cover.
Only in Fireflies.ai
- Automatic transcription
- Meeting summaries
- Action item extraction
- Speaker identification
- Search functionality
- Team sharing
- Integration APIs
- Zoom
What people use each for
The jobs each tool is most often brought in to do.
ConnectWise
- Managing service desk tickets for multiple client organizationsnot Fireflies.ai
- Automating patch deployment and endpoint security monitoringnot Fireflies.ai
- Enabling remote technical support through integrated toolsnot Fireflies.ai
- Calculating billable hours and client invoicing automaticallynot Fireflies.ai
Fireflies.ai
- Meeting transcription and note-taking across teamsnot ConnectWise
- AI-powered meeting summaries in 100+ languagesnot ConnectWise
- Unlimited transcription and AI summaries on paid tiersnot ConnectWise
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
ConnectWise
- No published pricing tiers or standard rates; all pricing requires custom quote from sales team
- Must complete sales form or request demo to understand pricing, creating friction in the buying process
- Most products (RMM, PSA, backup, CPQ) use quote-based model, only ScreenConnect has dedicated pricing page
Fireflies.ai
- Video recording limits by tier: Free tier has 2 hours, Pro tier 2 hours, Business tier 3 hours, Enterprise tier 4 hours
- Storage quotas on Free and Pro tiers: Free tier limited to 400 minutes per team, Pro tier limited to 8,000 minutes per seat
- AI credits allocation varies by tier, with lower tiers receiving limited credits for advanced AI features
Pricing, plan by plan
ConnectWise
On requestNo published plan breakdown. See the ConnectWise review.
Fireflies.ai
FreeNo published plan breakdown. See the Fireflies.ai review.
Which should you pick?
Choose ConnectWise if
Nothing in the data separates ConnectWise from Fireflies.ai on the points above - pick on price and on how each one feels to use.
Choose Fireflies.ai if
- You need automatic transcription.
- You want to start without paying.
- You work on Web, iOS, Android, Desktop, Chrome extension.
- You also want meeting summaries.
Questions people ask
- Is ConnectWise or Fireflies.ai better?
- Neither clearly leads. ConnectWise starts at On request and Fireflies.ai at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, ConnectWise or Fireflies.ai?
- Fireflies.ai has a free tier; the other does not. Paid plans start at On request for ConnectWise and Free for Fireflies.ai.
- Does ConnectWise or Fireflies.ai run on more platforms?
- ConnectWise runs on Web. Fireflies.ai runs on Web, iOS, Android, Desktop, Chrome extension.
- Can I use Fireflies.ai for free?
- Yes. Fireflies.ai has a free tier, so you can try it without paying. ConnectWise starts at On request.
- What is ConnectWise best used for?
- ConnectWise is most often used for managing service desk tickets for multiple client organizations, automating patch deployment and endpoint security monitoring, enabling remote technical support through integrated tools, calculating billable hours and client invoicing automatically. Of those, managing service desk tickets for multiple client organizations and automating patch deployment and endpoint security monitoring are not what Fireflies.ai is typically brought in for.
- What can ConnectWise do that Fireflies.ai cannot?
- Fireflies.ai covers Automatic transcription, Meeting summaries, Action item extraction, Speaker identification.
Answered from the vendors’ own pages
ConnectWise: How much does ConnectWise cost?
ConnectWise does not publish specific pricing. The platform uses a custom quote model where businesses complete a form describing their needs, and the sales team creates a personalized quote. Pricing varies based on business size, solution requirements, and other factors.
SourceFireflies.ai: Does Fireflies.ai have a free plan?
Yes, Fireflies has a free plan with unlimited transcription and AI summaries. The free plan includes 400 minutes of storage per team and 20 AI credits.
SourceConnectWise: What ConnectWise solutions are included in a quote?
Solutions requiring custom quotes include ConnectWise RMM, ConnectWise PSA, backup and disaster recovery, CPQ (quote automation), expert services, cybersecurity detection and response, and various specialized modules. ScreenConnect is the only product with published pricing available directly.
SourceFireflies.ai: What are Fireflies.ai's paid plan prices?
Fireflies offers three paid tiers: Pro at $10/seat/month (billed annually, $18/month if monthly), Business at $19/seat/month (billed annually, $29/month if monthly), and Enterprise at $39/seat/month (annual billing only).
SourceConnectWise: Does ConnectWise offer a free trial?
ConnectWise mentions starting free trials as a way to discuss pricing, but specific trial length or features are not published on the pricing page. Users must contact sales or request a demo to access trial information.
SourceFireflies.ai: How much storage do Fireflies plans include?
The free plan includes 400 minutes of storage per team. Pro includes 8,000 minutes per seat. Business and Enterprise plans offer unlimited storage.
SourceFireflies.ai: What is the most popular Fireflies plan?
The Business plan at $19/seat/month (billed annually) is marked as the most popular option. It includes unlimited storage, 30 AI credits, multi-language mode, and conversation intelligence.
SourceFireflies.ai: What discount does annual billing provide on Fireflies?
Annual billing saves up to 44% compared to monthly pricing across all paid tiers.
SourceRelated pages
More on ConnectWise
More on Fireflies.ai
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