Softwr

Telecommunications · head to head

Five9 vs tl;dv

Five9 logo

Five9

Telecommunications

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite
tl;dv logo

tl;dv

Remote Work

AI meeting recorder with highlights

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only tl;dv has a free tier, so it costs nothing to try first.
  • Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; tl;dv free plan limited to basic recording and transcription without CRM features
  • They diverge on capability: Five9 covers Intelligent routing, tl;dv covers Auto-recording.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Five9 and tl;dv actually diverge.

Attributes where Five9 and tl;dv differ
AttributeFive9tl;dv
Starting price$149/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, DesktopWeb, Zoom, Google Meet, Microsoft Teams
CategoryTelecommunicationsRemote Work
Founded20012020

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in tl;dv

  • Auto-recording
  • AI notes
  • Timestamps
  • Video clips
  • Zoom
  • Google Meet
  • Teams
  • Notion

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot tl;dv
  • Routing and managing high volume customer interactionsnot tl;dv

tl;dv

  • ai tools managementnot Five9
  • Workflow automationnot Five9
  • Reportingnot Five9

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

tl;dv

  • Free plan limited to basic recording and transcription without CRM features
  • Real-time transcription accuracy may vary across 30+ supported languages
  • Requires third-party app installation in Zoom/Google Meet/Teams

Pricing, plan by plan

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

tl;dv

Free

No published plan breakdown. See the tl;dv review.

Which should you pick?

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Choose tl;dv if

  • You need auto-recording.
  • You want to start without paying.
  • You work on Web, Zoom, Google Meet, Microsoft Teams.
  • You also want ai notes.
tl;dv review

Questions people ask

Is Five9 or tl;dv better?
Neither clearly leads. Five9 starts at $149/month and tl;dv at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or tl;dv?
tl;dv has a free tier; the other does not. Paid plans start at $149/month for Five9 and Free for tl;dv.
Does Five9 or tl;dv run on more platforms?
Five9 runs on Web, Desktop. tl;dv runs on Web, Zoom, Google Meet, Microsoft Teams.
Can I use tl;dv for free?
Yes. tl;dv has a free tier, so you can try it without paying. Five9 starts at $149/month.
What is Five9 best used for?
Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what tl;dv is typically brought in for.
What can Five9 do that tl;dv cannot?
Five9 covers Intelligent routing, IVR, ACD, Dialer. tl;dv covers Auto-recording, AI notes, Timestamps, Video clips. Both handle Web support.

Answered from the vendors’ own pages

Five9: What is the minimum team size required to use Five9?

Five9 requires a minimum commitment of 50 seats for any subscription plan.

Source
tl;dv: Does tl;dv support multiple meeting platforms?

Yes. tl;dv works with Zoom, Google Meet, and Microsoft Teams, with automatic recording and transcription.

Source
Five9: How is Five9 pricing calculated, per user, flat rate, or usage-based?

Five9 offers flexible pricing models: per concurrent user, per named agent, or pay-per-use. The pricing structure varies depending on the chosen bundle.

Source
tl;dv: Is there a free plan for tl;dv?

Yes. tl;dv offers a free-forever plan with unlimited recordings and transcriptions in 30+ languages.

Source
Five9: What does the entry-level Digital bundle include, and what does it cost?

The Digital bundle costs $119 per month per seat and supports digital channels only. Higher tiers (Core at $159, Plus, Pro, and Enterprise) are available, with Plus/Pro/Enterprise requiring contact with sales for pricing.

Source
tl;dv: What languages does tl;dv support for transcription?

tl;dv supports transcription and AI summaries in over 30 languages with real-time generation.

Source
Five9: Are there additional charges beyond the base subscription?

Yes. All bundles include 3000 AI minutes per seat, but additional AI usage incurs charges. SMS messaging also has usage-based charges applied separately.

Source
tl;dv: Does tl;dv integrate with CRM tools?

Yes. The Pro plan ($18/user/month) includes integrations with Salesforce and HubSpot, plus access to over 6,000 other tools.

Source
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