Softwr

Telecommunications · head to head

Five9 vs Krisp

Five9 logo

Five9

Telecommunications

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite
Krisp logo

Krisp

Remote Work

AI-powered noise cancellation and background blur

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Krisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; Krisp accent conversion is metered daily rather than monthly, at 1 hour a day on Core and 4 on Advanced
  • They diverge on capability: Five9 covers Intelligent routing, Krisp covers AI noise cancellation.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Five9 and Krisp actually diverge.

Attributes where Five9 and Krisp differ
AttributeFive9Krisp
Starting price$149/monthFree
Free tierNoYes
PlatformsWeb, DesktopWeb, Windows, Macos, Linux
CategoryTelecommunicationsRemote Work
Founded20012017

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Krisp

  • AI noise cancellation
  • Background blur
  • Virtual backgrounds
  • Screen recording
  • Works with any app
  • Cross-platform
  • Zoom
  • Skype

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Krisp
  • Routing and managing high volume customer interactionsnot Krisp

Krisp

  • Removing background noise and echo from calls and recordingsnot Five9
  • Transcribing meetings and generating AI notesnot Five9

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Krisp

  • Accent conversion is metered daily rather than monthly, at 1 hour a day on Core and 4 on Advanced
  • There is no free tier, only a 7 day trial
  • Manager view, Salesforce integration and advanced admin controls require the Advanced plan at $30 per user per month
  • SSO, SCIM, HIPAA compliance and on device transcription are Enterprise only
  • The advertised $8 and $15 rates require annual billing, doubling to $16 and $30 monthly

Pricing, plan by plan

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Krisp

Free
  • Free TrialFree
    • Unlimited transcription
    • Unlimited noise cancellation
    • No credit card required
  • Core$16/month
    • Unlimited AI note-taking
    • 1 hr/day accent conversion
    • 10 GB storage
  • Advanced$30/month
    • 4hr daily accent conversion
    • 60 GB storage
    • Advanced integrations
  • Enterprise$null/mo
    • Custom pricing
    • HIPAA compliance
    • Unlimited storage

Which should you pick?

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Choose Krisp if

  • You need ai noise cancellation.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Linux.
  • You also want background blur.
Krisp review

Questions people ask

Is Five9 or Krisp better?
Neither clearly leads. Five9 starts at $149/month and Krisp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or Krisp?
Krisp has a free tier; the other does not. Paid plans start at $149/month for Five9 and Free for Krisp.
Does Five9 or Krisp run on more platforms?
Five9 runs on Web, Desktop. Krisp runs on Web, Windows, Macos, Linux.
Can I use Krisp for free?
Yes. Krisp has a free tier, so you can try it without paying. Five9 starts at $149/month.
What is Five9 best used for?
Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Krisp is typically brought in for.
What can Five9 do that Krisp cannot?
Five9 covers Intelligent routing, IVR, ACD, Dialer. Krisp covers AI noise cancellation, Background blur, Virtual backgrounds, Screen recording. Both handle Web support.

Answered from the vendors’ own pages

Five9: What is the minimum team size required to use Five9?

Five9 requires a minimum commitment of 50 seats for any subscription plan.

Source
Krisp: How much does Krisp cost per month?

Krisp Core plan costs $16/month ($8/month if billed annually). The Advanced plan costs $30/month ($15/month annually). Enterprise pricing is custom.

Source
Five9: How is Five9 pricing calculated, per user, flat rate, or usage-based?

Five9 offers flexible pricing models: per concurrent user, per named agent, or pay-per-use. The pricing structure varies depending on the chosen bundle.

Source
Krisp: Does Krisp offer a free tier?

Yes, a 7-day free trial provides unlimited transcription, noise cancellation, and recordings with no credit card required.

Source
Five9: What does the entry-level Digital bundle include, and what does it cost?

The Digital bundle costs $119 per month per seat and supports digital channels only. Higher tiers (Core at $159, Plus, Pro, and Enterprise) are available, with Plus/Pro/Enterprise requiring contact with sales for pricing.

Source
Krisp: What features does Krisp Core include?

Krisp Core includes unlimited AI note-taking, 1 hour per day of speaker-side accent conversion, 10 GB storage, mobile app access, and basic integrations with Slack, Notion, Zapier, HubSpot, and Teams.

Source
Five9: Are there additional charges beyond the base subscription?

Yes. All bundles include 3000 AI minutes per seat, but additional AI usage incurs charges. SMS messaging also has usage-based charges applied separately.

Source
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