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Field Service · head to head

FaciliWorks vs Propel

FaciliWorks logo

FaciliWorks

Field Service

CMMS from CyberMetrics that still sells a perpetual on-premise licence alongside subscription

From
On request
Rated
-
Full reviewWebsite
Propel logo

Propel

Manufacturing

PLM, quality and product information management built on the Salesforce platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: FaciliWorks the interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.; Propel your product data lives in a Salesforce org, so a future decision to leave Salesforce becomes a PLM migration as well as a CRM one, and the extraction is not trivial.
  • They diverge on capability: FaciliWorks covers Perpetual or subscription licensing, Propel covers Item and BOM management.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which FaciliWorks and Propel actually diverge.

Attributes where FaciliWorks and Propel differ
AttributeFaciliWorksPropel
PlatformsWindows, Web, iOS, Android, On-premiseWeb, iOS, Android, Cloud, API
CategoryField ServiceManufacturing

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in FaciliWorks

  • Perpetual or subscription licensing
  • Concurrent seat option
  • Preventive maintenance scheduling
  • Calibration alignment
  • Parts and purchasing
  • Mobile work orders

Only in Propel

  • Item and BOM management
  • Change management
  • Quality management
  • Product information management
  • Supplier collaboration
  • Native Salesforce
  • Licence types

What people use each for

The jobs each tool is most often brought in to do.

FaciliWorks

  • A regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendornot Propel
  • A defence or utility site on an isolated network where a cloud-only CMMS is not permitted by policynot Propel
  • A maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcountnot Propel
  • A plant with many occasional users where concurrent licensing costs far less than a named seat for every techniciannot Propel

Propel

  • A medical device company needing linked design control and CAPA records for an ISO 13485 audit without an on-premise PLM programmenot FaciliWorks
  • A consumer products firm publishing the same product record to engineering, packaging and e-commerce teamsnot FaciliWorks
  • A company already standardised on Salesforce that wants product data governed with the same admin skills as the CRMnot FaciliWorks
  • A hardware manufacturer routing customer complaints straight to the part revision and supplier that caused themnot FaciliWorks

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

FaciliWorks

  • The interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.
  • A perpetual licence still carries an annual maintenance and support fee, so the one-off purchase framing does not hold; without that fee you lose updates and support while keeping the right to run old code.
  • Integration options are thin, with a limited API and few prebuilt connectors, so linking FaciliWorks to an ERP or a condition monitoring platform usually means custom database-level work.
  • No pricing is published for any edition despite this being a mid-market product, so buyers cannot compare it against published per-user rivals without entering a sales process.
  • CyberMetrics is a small independent vendor, which means responsive support but also a thin partner ecosystem and no realistic second-source implementation help if the relationship goes wrong.

Propel

  • Your product data lives in a Salesforce org, so a future decision to leave Salesforce becomes a PLM migration as well as a CRM one, and the extraction is not trivial.
  • CAD data management is handled through connectors rather than natively; Propel manages metadata and files well but is not a substitute for a CAD vault on large assemblies.
  • The published cost bands are extremely wide, from 10,000 to 500,000 US dollars a year, and setup can approach the annual licence, so early budgeting without a scoped quote is close to meaningless.
  • Licence roles are split across Performance, Quality, Enrichment, Collaboration and Partner types, and buyers frequently discover mid-project that a user needs a more expensive role than budgeted.
  • Salesforce platform limits such as governor limits, API call ceilings and storage allowances apply, and organisations with very large BOMs or heavy integration traffic hit them in ways a purpose-built PLM would not surface.

Pricing, plan by plan

FaciliWorks

On request
  • FaciliWorks Essentials$undefined/year
    • Core CMMS: assets, work orders, preventive maintenance
    • Perpetual or subscription licensing
    • Concurrent or node-locked seats
  • FaciliWorks Pro$undefined/year
    • Adds advanced reporting and analytics
    • Parts inventory and purchasing
    • Mobile access
  • FaciliWorks Enterprise$undefined/year
    • Multi-site and multi-currency
    • All Pro capability
    • Extended integration and administration options

Propel

On request
  • Propel$undefined/year
    • Annual user-based licensing in role types
    • Salesforce platform access included in each licence
    • Indicative small deployment band of 10,000 to 150,000 USD a year plus 10,000 to 25,000 setup

Which should you pick?

Choose FaciliWorks if

  • You need perpetual or subscription licensing.
  • You work on Windows, Web, iOS, Android, On-premise.
  • You also want concurrent seat option.
FaciliWorks review

Choose Propel if

  • You need item and bom management.
  • You work on Web, iOS, Android, Cloud, API.
  • You also want change management.
Propel review

Questions people ask

Is FaciliWorks or Propel better?
Neither clearly leads. FaciliWorks starts at On request and Propel at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, FaciliWorks or Propel?
FaciliWorks starts at On request and Propel at On request.
Does FaciliWorks or Propel run on more platforms?
FaciliWorks runs on Windows, Web, iOS, Android, On-premise. Propel runs on Web, iOS, Android, Cloud, API.
What is FaciliWorks best used for?
FaciliWorks is most often used for a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor, a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy, a maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcount, a plant with many occasional users where concurrent licensing costs far less than a named seat for every technician. Of those, a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor and a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy are not what Propel is typically brought in for.
What can FaciliWorks do that Propel cannot?
FaciliWorks covers Perpetual or subscription licensing, Concurrent seat option, Preventive maintenance scheduling, Calibration alignment. Propel covers Item and BOM management, Change management, Quality management, Product information management.

Answered from the vendors’ own pages

FaciliWorks: Can I still buy FaciliWorks outright?

Yes. Perpetual on-premise licensing is still offered alongside subscription, which is unusual in CMMS today.

Propel: Do I need to buy Salesforce separately?

No. Each Propel licence includes Salesforce platform access, and end users do not need their own Salesforce licences or Salesforce expertise.

FaciliWorks: Does a perpetual licence mean no recurring cost?

No. Annual maintenance and support is a separate ongoing fee, and dropping it costs you updates and support.

Propel: Does being on Salesforce lock me in?

Practically, yes. The application, its configuration and your product data all sit in a Salesforce org, which is a real consideration at renewal.

FaciliWorks: Is there concurrent licensing?

Yes. Concurrent seats let a large pool of occasional users share fewer licences, which is often cheaper than named seats.

Propel: What does it cost?

Propel publishes indicative bands rather than list prices: roughly 10,000 to 150,000 US dollars a year for a small deployment and 250,000 to 500,000 for a large one, plus setup.

FaciliWorks: Is pricing published?

No. All editions are quoted, so you must engage sales to get a comparable number.

Propel: Is it suitable for regulated medical devices?

Yes, that is a core segment; the quality module covers CAPA, non-conformance, audits and training records with electronic signatures.

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