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Travel · head to head

Egencia vs Enso Connect

Egencia logo

Egencia

Travel

Corporate online booking and travel management from Amex GBT for mid-market and enterprise programmes

From
On request
Rated
-
Full reviewWebsite
Enso Connect logo

Enso Connect

Travel

Guest experience layer for short-term rentals with digital check-in and paid upsells

From
$9/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Egencia pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.; Enso Connect the roughly five per cent commission on upsell revenue means the better the product works the more it costs, and a portfolio generating meaningful ancillary revenue pays far more than the per-listing headline suggests.
  • They diverge on capability: Egencia covers Policy and approval engine, Enso Connect covers Digital check-in.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Egencia and Enso Connect actually diverge.

Attributes where Egencia and Enso Connect differ
AttributeEgenciaEnso Connect
Starting priceOn request$9/month
Pricing modelquotePer listing per month plus upsell commission

Identical on both: free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Egencia

  • Policy and approval engine
  • Negotiated rate loading
  • Traveller tracking
  • Agent support
  • Concur Expense integration
  • AI booking assistant

Only in Enso Connect

  • Digital check-in
  • Guest identity verification
  • Keyless entry
  • Upsell marketplace
  • Unified inbox with AI replies
  • Branded guidebooks
  • Conditional guest journeys
  • PMS integrations

What people use each for

The jobs each tool is most often brought in to do.

Egencia

  • A company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch TMCnot Enso Connect
  • A finance team standardising on SAP Concur that wants booking data pre-populating expense reportsnot Enso Connect
  • A multi-country employer needing consolidated duty of care reporting on where staff are travellingnot Enso Connect
  • An organisation moving off a regional TMC and wanting one supplier across Europe and North Americanot Enso Connect

Enso Connect

  • A manager selling early check-in and late checkout systematically instead of case by casenot Egencia
  • An apart-hotel wanting hotel-style verification and deposits on Airbnb bookingsnot Egencia
  • An operator issuing door codes automatically and revoking them at checkoutnot Egencia
  • A portfolio in a ski or beach market monetising equipment hire and local experiences during the staynot Egencia

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Egencia

  • Pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.
  • It is now a service tier inside Amex GBT rather than an independent supplier, so a competitive process that shortlists both Egencia and Amex GBT is not really two bids.
  • Regional content and service quality are uneven, and companies with travellers in smaller markets often find local fares and hotels missing from the tool and end up going offline.
  • Implementation to load negotiated rates and configure policy typically runs months, and rate loading errors surface as travellers seeing the wrong prices rather than as a clean failure.
  • Because the platform underwent a relaunch on new architecture, customers migrating from the older Egencia stack have faced feature parity gaps and retraining during the transition.

Enso Connect

  • The roughly five per cent commission on upsell revenue means the better the product works the more it costs, and a portfolio generating meaningful ancillary revenue pays far more than the per-listing headline suggests.
  • It requires a property management system underneath it, so it is always a second subscription and a second integration rather than a consolidation.
  • Small operators rarely reach the upsell volume that justifies the setup effort, and configuring conditional guest journeys properly is a project rather than an afternoon.
  • Guest data and messaging pass through another vendor, which adds a data protection assessment for European operators and another party to the breach surface.
  • Smart lock and PMS coverage is good for the mainstream products but thin outside them, so an operator on a less common lock brand or a regional PMS may find the automation does not reach their stack.

Pricing, plan by plan

Egencia

On request
  • Egencia$undefined/year
    • Per-transaction booking fees, online and offline rates differ
    • Optional annual platform or management fee
    • Implementation and rate loading charges

Enso Connect

$9/month
  • Core$9/month
    • Per listing per month
    • Digital check-in and verification
    • Branded guidebook
  • Full guest journey$16/month
    • Per listing per month
    • Conditional journeys and smart lock integration
    • Upsell marketplace enabled

Which should you pick?

Choose Egencia if

  • You need policy and approval engine.
  • You work on Web, iOS, Android.
  • You also want negotiated rate loading.
Egencia review

Choose Enso Connect if

  • You need digital check-in.
  • You work on Web, iOS, Android.
  • You also want guest identity verification.
Enso Connect review

Questions people ask

Is Egencia or Enso Connect better?
Neither clearly leads. Egencia starts at On request and Enso Connect at $9/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Egencia or Enso Connect?
Egencia starts at On request and Enso Connect at $9/month.
Does Egencia or Enso Connect run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
What is Egencia best used for?
Egencia is most often used for a company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch tmc, a finance team standardising on sap concur that wants booking data pre-populating expense reports, a multi-country employer needing consolidated duty of care reporting on where staff are travelling, an organisation moving off a regional tmc and wanting one supplier across europe and north america. Of those, a company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch tmc and a finance team standardising on sap concur that wants booking data pre-populating expense reports are not what Enso Connect is typically brought in for.
What can Egencia do that Enso Connect cannot?
Egencia covers Policy and approval engine, Negotiated rate loading, Traveller tracking, Agent support. Enso Connect covers Digital check-in, Guest identity verification, Keyless entry, Upsell marketplace.

Answered from the vendors’ own pages

Egencia: Is Egencia still sold under its own name?

Yes. Amex GBT bought it in 2021 and kept the brand, relaunching it in 2026 with a conversational AI assistant and a Concur Expense integration.

Enso Connect: Does Enso Connect replace my PMS?

No. It sits on top of Hostaway, Guesty or a similar platform and handles the guest-facing journey only.

Egencia: How is it different from Amex GBT itself?

Egencia is the more self-service, lower-touch tier of the same company, aimed at mid-market programmes; Amex GBT proper is the high-touch enterprise service.

Enso Connect: How does the upsell commission work?

Enso Connect takes a percentage, around five per cent, of upsell revenue processed through the platform, on top of the per-listing subscription.

Egencia: Does it replace an expense system?

No. It books travel and feeds data to expense tools such as SAP Concur; you still need an expense product.

Enso Connect: Is it worth it for five properties?

Usually not. The per-listing cost is low but the configuration effort and the upsell volume needed to see a return favour portfolios of twenty units and up.

Enso Connect: Can it take deposits and verify guests on Airbnb bookings?

Yes, that is one of the main reasons operators add it, since Airbnb itself does not give hosts that control.

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