Softwr

Healthcare · head to head

ChiroTouch vs Included Health

ChiroTouch logo

ChiroTouch

Healthcare

Practice management software for chiropractic practices

From
$75/month
Rated
-
Full reviewWebsite
Included Health logo

Included Health

Healthcare

Care navigation and virtual care in one contract for self funded employers and health plans

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ChiroTouch chiroTouch does not publish specific pricing amounts on their website; Included Health owning both the navigation recommendations and the virtual care delivery creates a structural incentive to steer members to the vendor own clinicians, and an employer should require disclosure and measurement of how often that happens.
  • They diverge on capability: ChiroTouch covers Practice Management, Included Health covers Care navigation.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which ChiroTouch and Included Health actually diverge.

Attributes where ChiroTouch and Included Health differ
AttributeChiroTouchIncluded Health
Starting price$75/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Desktop, MobileWeb, iOS, Android
Founded2001Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Healthcare).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ChiroTouch

  • Practice Management
  • EHR
  • Scheduling
  • Billing
  • Patient Portal
  • Reports
  • Insurance
  • Clearinghouses

Only in Included Health

  • Care navigation
  • Provider quality steerage
  • Expert medical opinion
  • Virtual primary care
  • Virtual behavioural health
  • Virtual urgent care
  • Benefits integration
  • Employer reporting

What people use each for

The jobs each tool is most often brought in to do.

ChiroTouch

  • Practice management and EHR for chiropractic clinicsnot Included Health
  • Charting visits, scheduling patients and running front desk workflowsnot Included Health
  • Insurance billing, claims submission and patient payment collectionnot Included Health

Included Health

  • A large self funded employer whose members cannot tell which specialist to see and who currently absorbs the cost of poor referral decisionsnot ChiroTouch
  • An employer that has bought several point solutions and needs one front door that routes members to the ones already paid fornot ChiroTouch
  • A self funded plan wanting expert second opinions before high cost elective surgery, where a changed recommendation pays for the programmenot ChiroTouch
  • An employer replacing separate navigation and telehealth vendors with one contract and one member experiencenot ChiroTouch

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ChiroTouch

  • ChiroTouch does not publish specific pricing amounts on their website
  • Three tiers exist (Start, Grow, Scale) but prices are not displayed
  • Company directs customers to book a demo or call 800.852.1771 for pricing details
  • Optional add-ons (CT Pay, CT Billing Suite, CT SmartFit) have unknown pricing
  • All ChiroTouch plans include AI features and unlimited support but cost comparison requires direct contact

Included Health

  • Owning both the navigation recommendations and the virtual care delivery creates a structural incentive to steer members to the vendor own clinicians, and an employer should require disclosure and measurement of how often that happens.
  • Pricing is per employee per month across the whole eligible population, so a plan with low navigation engagement pays for everyone to serve the minority who call.
  • Savings claims rest on avoided costs and changed referral decisions, which are counterfactual by nature, so performance guarantees need very careful definition or they measure activity rather than money.
  • The company is a merger of three organisations with different origins, and members and benefits teams still encounter seams between navigation, virtual primary care and behavioural health that the single brand implies are absent.
  • It sells primarily to large self funded employers, so mid market employers and fully insured plans find both the pricing and the implementation effort disproportionate to their size.

Pricing, plan by plan

ChiroTouch

$75/month
  • Essentials$75/month
    • Scheduling
    • Charting
    • Billing

Included Health

On request
  • Included Health$undefined/year
    • Per employee per month across the eligible population, quoted not published
    • Navigation and virtual care modules priced separately or bundled
    • Some components offered with performance guarantees tied to measured savings

Which should you pick?

Choose ChiroTouch if

  • You need practice management.
  • You work on Web, Desktop, Mobile.
  • You also want ehr.
ChiroTouch review

Choose Included Health if

  • You need care navigation.
  • You work on Web, iOS, Android.
  • You also want provider quality steerage.
Included Health review

Questions people ask

Is ChiroTouch or Included Health better?
Neither clearly leads. ChiroTouch starts at $75/month and Included Health at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ChiroTouch or Included Health?
ChiroTouch starts at $75/month and Included Health at On request.
Does ChiroTouch or Included Health run on more platforms?
ChiroTouch runs on Web, Desktop, Mobile. Included Health runs on Web, iOS, Android.
What is ChiroTouch best used for?
ChiroTouch is most often used for practice management and ehr for chiropractic clinics, charting visits, scheduling patients and running front desk workflows, insurance billing, claims submission and patient payment collection. Of those, practice management and ehr for chiropractic clinics and charting visits, scheduling patients and running front desk workflows are not what Included Health is typically brought in for.
What can ChiroTouch do that Included Health cannot?
ChiroTouch covers Practice Management, EHR, Scheduling, Billing. Included Health covers Care navigation, Provider quality steerage, Expert medical opinion, Virtual primary care.

Answered from the vendors’ own pages

ChiroTouch: How much does ChiroTouch cost?

ChiroTouch does not publish pricing on their website. The company offers three tiers (Start, Grow, Scale), each with progressively more AI features, but pricing requires booking a demo or calling 800.852.1771 to speak with sales.

Source
Included Health: What exactly is Included Health?

The combination of Grand Rounds Health navigation, Doctor On Demand virtual care and the original Included Health concierge service, operating under one brand since late 2021.

ChiroTouch: What are the differences between ChiroTouch plans?

ChiroTouch Start is for efficient daily operations; ChiroTouch Grow (most popular) adds AI Scribe and multi-location support; ChiroTouch Scale adds AI Review Responder, AI Translator, and lead management. All plans include AI core features, guided onboarding, and unlimited support, but pricing requires direct contact.

Source
Included Health: Who pays for it?

The self funded employer or the health plan pays a per employee per month fee. Virtual care visits may also carry member cost sharing depending on plan design.

ChiroTouch: Are there add-ons available for ChiroTouch?

Yes, ChiroTouch offers optional add-ons including CT Pay (payment processing), CT Billing Suite (insurance billing), and CT SmartFit (exercise programs). Pricing for these add-ons is not disclosed and requires contacting ChiroTouch directly.

Source
Included Health: Is there a minimum size?

No published minimum, but it sells primarily to large self funded employers and the pricing and implementation effort do not suit small organisations.

Included Health: How does it recommend providers?

Through data driven quality analysis rather than a plain directory. Ask specifically how those recommendations are produced and how often they resolve to the company own virtual clinicians.

Share

Related pages

More on ChiroTouch

More on Included Health

Keep looking

Other head to heads