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Software · head to head

Customerly vs Malwarebytes

Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Malwarebytes logo

Malwarebytes

Software

Protects every device, everywhere

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Malwarebytes free version limited to on-demand scanning and removal; no real-time protection
  • They diverge on capability: Customerly covers Live chat, Malwarebytes covers Malware detection & removal.

Where they differ

Only the attributes on which Customerly and Malwarebytes actually diverge.

Attributes where Customerly and Malwarebytes differ
AttributeCustomerlyMalwarebytes
Pricing modelsubscriptionfreemium
PlatformsWeb, Ios, AndroidWindows, macOS, iOS, Android
Founded20152008

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Only in Malwarebytes

  • Malware detection & removal
  • Ransomware protection
  • Real-time protection
  • Anti-exploit
  • Anti-phishing
  • Browser Guard
  • VPN
  • Brute Force Protection

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Malwarebytes
  • Lead generationnot Malwarebytes
  • Email marketingnot Malwarebytes
  • Customer feedbacknot Malwarebytes

Malwarebytes

  • Budget-conscious users performing manual scans via free versionnot Customerly
  • Organisations needing real-time malware and ransomware protection via Premium subscriptionnot Customerly
  • Users combining antivirus with privacy via Premium plus Privacy VPN bundlenot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Malwarebytes

  • Free version limited to on-demand scanning and removal; no real-time protection
  • Upgrade requires purchase of Malwarebytes Premium for automatic protection
  • Privacy VPN add-on requires separate subscription or bundle with Premium

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Malwarebytes

Free

No published plan breakdown. See the Malwarebytes review.

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose Malwarebytes if

  • You need malware detection & removal.
  • You want to start without paying.
  • You work on Windows, macOS, iOS, Android.
  • You also want ransomware protection.
Malwarebytes review

Questions people ask

Is Customerly or Malwarebytes better?
Neither clearly leads. Customerly starts at Free and Malwarebytes at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Malwarebytes?
Customerly starts at Free and Malwarebytes at Free.
Does Customerly or Malwarebytes run on more platforms?
Customerly runs on Web, Ios, Android. Malwarebytes runs on Windows, macOS, iOS, Android.
Can I use Customerly for free?
Both have a free tier, so you can try either at no cost before committing.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Malwarebytes is typically brought in for.
What can Customerly do that Malwarebytes cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. Malwarebytes covers Malware detection & removal, Ransomware protection, Real-time protection, Anti-exploit.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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