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Customer Support · head to head

Customerly vs ESET NOD32 Antivirus

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
ESET NOD32 Antivirus logo

ESET NOD32 Antivirus

Security & Cybersecurity

Essential antivirus protection

From
$39.99/year
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; ESET NOD32 Antivirus the advertised price applies to the first term only, and renewal reverts to the official list price
  • They diverge on capability: Customerly covers Live chat, ESET NOD32 Antivirus covers Antivirus & Antispyware.

Where they differ

Only the attributes on which Customerly and ESET NOD32 Antivirus actually diverge.

Attributes where Customerly and ESET NOD32 Antivirus differ
AttributeCustomerlyESET NOD32 Antivirus
Starting priceFree$39.99/year
Free tierYesNo
PlatformsWeb, Ios, AndroidDesktop
CategoryCustomer SupportSecurity & Cybersecurity
Founded20151992

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Only in ESET NOD32 Antivirus

  • Antivirus & Antispyware
  • Exploit Blocker
  • Advanced Machine Learning
  • Anti-Phishing
  • UEFI Scanner
  • Script-Based Attack Protection
  • Ransomware Shield
  • Gamer Mode

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot ESET NOD32 Antivirus
  • Lead generationnot ESET NOD32 Antivirus
  • Email marketingnot ESET NOD32 Antivirus
  • Customer feedbacknot ESET NOD32 Antivirus

ESET NOD32 Antivirus

  • Antivirus and anti malware protection for home Windows, macOS and Android devicesnot Customerly
  • Blocking phishing and ransomware on personal computersnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

ESET NOD32 Antivirus

  • The advertised price applies to the first term only, and renewal reverts to the official list price
  • Any saving shown is the difference between the introductory price and that list price rather than an ongoing discount
  • Device coverage is chosen at purchase and priced accordingly, so protecting another machine means changing the licence

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

ESET NOD32 Antivirus

$39.99/year
  • NOD32 Antivirus$39.99/year
    • 1 Device
    • Antivirus & Antispyware
    • Anti-Phishing
  • Internet Security$49.99/year
    • 1 Device
    • All NOD32 features
    • Firewall
  • Smart Security Premium$59.99/year
    • 1 Device
    • All Internet Security features
    • Password Manager

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose ESET NOD32 Antivirus if

  • You need antivirus & antispyware.
  • You work on Desktop.
  • You also want exploit blocker.
ESET NOD32 Antivirus review

Questions people ask

Is Customerly or ESET NOD32 Antivirus better?
Neither clearly leads. Customerly starts at Free and ESET NOD32 Antivirus at $39.99/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or ESET NOD32 Antivirus?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and $39.99/year for ESET NOD32 Antivirus.
Does Customerly or ESET NOD32 Antivirus run on more platforms?
Customerly runs on Web, Ios, Android. ESET NOD32 Antivirus runs on Desktop.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. ESET NOD32 Antivirus starts at $39.99/year.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what ESET NOD32 Antivirus is typically brought in for.
What can Customerly do that ESET NOD32 Antivirus cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. ESET NOD32 Antivirus covers Antivirus & Antispyware, Exploit Blocker, Advanced Machine Learning, Anti-Phishing.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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