Softwr

Software · head to head

Chatwoot vs Malwarebytes

Chatwoot logo

Chatwoot

Software

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite
Malwarebytes logo

Malwarebytes

Software

Protects every device, everywhere

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; Malwarebytes free version limited to on-demand scanning and removal; no real-time protection
  • They diverge on capability: Chatwoot covers Live chat, Malwarebytes covers Malware detection & removal.

Where they differ

Only the attributes on which Chatwoot and Malwarebytes actually diverge.

Attributes where Chatwoot and Malwarebytes differ
AttributeChatwootMalwarebytes
Pricing modelUnknownfreemium
PlatformsWeb, Cloud, Self-hostedWindows, macOS, iOS, Android
Founded20172008

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • Slack
  • WhatsApp

Only in Malwarebytes

  • Malware detection & removal
  • Ransomware protection
  • Real-time protection
  • Anti-exploit
  • Anti-phishing
  • Browser Guard
  • VPN
  • Brute Force Protection

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot Malwarebytes
  • Privacy-first chatnot Malwarebytes
  • Multi-channel supportnot Malwarebytes

Malwarebytes

  • Budget-conscious users performing manual scans via free versionnot Chatwoot
  • Organisations needing real-time malware and ransomware protection via Premium subscriptionnot Chatwoot
  • Users combining antivirus with privacy via Premium plus Privacy VPN bundlenot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Malwarebytes

  • Free version limited to on-demand scanning and removal; no real-time protection
  • Upgrade requires purchase of Malwarebytes Premium for automatic protection
  • Privacy VPN add-on requires separate subscription or bundle with Premium

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Malwarebytes

Free

No published plan breakdown. See the Malwarebytes review.

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose Malwarebytes if

  • You need malware detection & removal.
  • You want to start without paying.
  • You work on Windows, macOS, iOS, Android.
  • You also want ransomware protection.
Malwarebytes review

Questions people ask

Is Chatwoot or Malwarebytes better?
Neither clearly leads. Chatwoot starts at Free and Malwarebytes at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or Malwarebytes?
Chatwoot starts at Free and Malwarebytes at Free.
Does Chatwoot or Malwarebytes run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. Malwarebytes runs on Windows, macOS, iOS, Android.
Can I use Chatwoot for free?
Both have a free tier, so you can try either at no cost before committing.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what Malwarebytes is typically brought in for.
What can Chatwoot do that Malwarebytes cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. Malwarebytes covers Malware detection & removal, Ransomware protection, Real-time protection, Anti-exploit.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Chatwoot

More on Malwarebytes

Keep looking

Other head to heads