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Customer Success · head to head

InMoment vs Strikedeck

InMoment logo

InMoment

Customer Success

Enterprise experience management combining customer feedback, text analytics and case management, quote priced

From
On request
Rated
-
Full reviewWebsite
S

Strikedeck

Customer Success

AI-Powered Customer Success

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: InMoment there is no published pricing anywhere, so a buyer cannot build a shortlist by cost without first entering a sales process with InMoment directly.; Strikedeck product is discontinued and no longer supported or developed
  • They diverge on capability: InMoment covers Multi-channel feedback collection, Strikedeck covers AI churn prediction.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which InMoment and Strikedeck actually diverge.

Attributes where InMoment and Strikedeck differ
AttributeInMomentStrikedeck
Pricing modelquoteUnknown
PlatformsWeb, iOS, AndroidWeb
FoundedUnknown2015

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in InMoment

  • Multi-channel feedback collection
  • Text and sentiment analytics
  • Case management
  • Location-level reporting
  • Review site integration
  • API and CRM integration

Only in Strikedeck

  • AI churn prediction
  • Health scores
  • Automated playbooks
  • Sentiment analysis
  • Usage analytics
  • Salesforce
  • Medallia
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

InMoment

  • A multi-location retail chain aggregating customer feedback and public reviews across hundreds of storesnot Strikedeck
  • A hotel group needing case management so a bad review triggers a follow-up task for the right property managernot Strikedeck
  • A healthcare system routing patient experience feedback to the relevant department automaticallynot Strikedeck
  • A financial services company needing text analytics on open-ended feedback at a volume manual review cannot handlenot Strikedeck

Strikedeck

  • Customer Successnot InMoment
  • Ai Powerednot InMoment
  • Predictive Analyticsnot InMoment

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

InMoment

  • There is no published pricing anywhere, so a buyer cannot build a shortlist by cost without first entering a sales process with InMoment directly.
  • It is built for high-volume, multi-location feedback programmes, so a single-location business or small team gets a platform sized well beyond its actual need.
  • Implementation and customisation require technical expertise, and reviewers note the platform can be expensive and complex to configure for a specific workflow.
  • Professional services are billed separately from platform access, so the effective first-year cost is typically higher than the ongoing annual platform fee alone.
  • It is easy to confuse with the catalogued Momen no-code product or with smaller customer feedback tools; InMoment is specifically enterprise-scale experience management, not a lightweight feedback widget.

Strikedeck

  • Product is discontinued and no longer supported or developed
  • Limited integration options compared to modern customer success platforms
  • No longer receiving feature updates or security patches

Pricing, plan by plan

InMoment

On request
  • InMoment XI Platform$undefined/year
    • Priced by response volume, users and modules licensed
    • Separate line items for platform access and professional services
    • Entry-level configurations start in the low hundreds of dollars a month

Strikedeck

On request

No published plan breakdown. See the Strikedeck review.

Which should you pick?

Choose InMoment if

  • You need multi-channel feedback collection.
  • You work on Web, iOS, Android.
  • You also want text and sentiment analytics.
InMoment review

Choose Strikedeck if

  • You need ai churn prediction.
  • You also want health scores.
Strikedeck review

Questions people ask

Is InMoment or Strikedeck better?
Neither clearly leads. InMoment starts at On request and Strikedeck at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, InMoment or Strikedeck?
InMoment starts at On request and Strikedeck at On request.
Does InMoment or Strikedeck run on more platforms?
InMoment runs on Web, iOS, Android. Strikedeck runs on Web.
What is InMoment best used for?
InMoment is most often used for a multi-location retail chain aggregating customer feedback and public reviews across hundreds of stores, a hotel group needing case management so a bad review triggers a follow-up task for the right property manager, a healthcare system routing patient experience feedback to the relevant department automatically, a financial services company needing text analytics on open-ended feedback at a volume manual review cannot handle. Of those, a multi-location retail chain aggregating customer feedback and public reviews across hundreds of stores and a hotel group needing case management so a bad review triggers a follow-up task for the right property manager are not what Strikedeck is typically brought in for.
What can InMoment do that Strikedeck cannot?
InMoment covers Multi-channel feedback collection, Text and sentiment analytics, Case management, Location-level reporting. Strikedeck covers AI churn prediction, Health scores, Automated playbooks, Sentiment analysis.

Answered from the vendors’ own pages

InMoment: Does InMoment publish pricing?

No, every deployment is quoted individually based on feedback volume, users, modules and implementation scope.

Strikedeck: What is Strikedeck?

Strikedeck was a customer success platform that used machine learning and predictive analytics to identify customer health risks, sentiment, and engagement opportunities. The platform was acquired by Medallia in May 2019 and has since been discontinued.

Source
InMoment: What size of organisation is InMoment built for?

Large, multi-location consumer businesses in retail, hospitality, healthcare and financial services running feedback programmes at scale.

Strikedeck: What happened to Strikedeck?

Medallia acquired Strikedeck on May 16, 2019, for $11 million. The platform was subsequently discontinued as Medallia consolidated its customer experience offerings.

Source
InMoment: Does InMoment include case management, not just survey collection?

Yes, flagged feedback routes into a case management workflow for frontline follow-up, not only reporting.

Strikedeck: What were Strikedeck's key features?

Strikedeck offered workflow automation, machine learning for customer health scoring, predictive analytics, usage tracking, and instant surveys. It provided real-time customer health dashboards and personalization capabilities.

Source
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