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Comm100 vs Freshworks Customer Service Suite

Comm100 logo

Comm100

Live Chat

Enterprise omnichannel customer engagement

From
$29/month
Rated
-
Full reviewWebsite
Freshworks Customer Service Suite logo

Freshworks Customer Service Suite

Customer Support

Unified customer service powered by AI

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Freshworks Customer Service Suite has a free tier, so it costs nothing to try first.
  • Each has a real cost: Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier; Freshworks Customer Service Suite separate products for support, chat, and CRM create context fragmentation between teams
  • They diverge on capability: Comm100 covers Live chat, Freshworks Customer Service Suite covers Unified inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Comm100 and Freshworks Customer Service Suite actually diverge.

Attributes where Comm100 and Freshworks Customer Service Suite differ
AttributeComm100Freshworks Customer Service Suite
Starting price$29/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Mobile (iOS, Android)
CategoryLive ChatCustomer Support
Founded20092010

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Comm100

  • Live chat
  • Chatbots
  • Ticketing
  • Knowledge base
  • Audio/video chat
  • Social messaging
  • Zendesk
  • Microsoft Dynamics

Only in Freshworks Customer Service Suite

  • Unified inbox
  • AI-powered chatbot
  • Ticketing system
  • Self-service portal
  • Analytics
  • Automation
  • Slack
  • Microsoft Teams

Both cover

  • Salesforce
  • SOC2
  • HIPAA
  • ISO27001
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Comm100

  • Live chat and messaging support with agent routingnot Freshworks Customer Service Suite
  • Running chat campaigns and AI assisted support on a websitenot Freshworks Customer Service Suite

Freshworks Customer Service Suite

  • Customer supportnot Comm100
  • Help desknot Comm100
  • Self-servicenot Comm100

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

Freshworks Customer Service Suite

  • Separate products for support, chat, and CRM create context fragmentation between teams
  • Add-ons and renewal uplifts typically increase real costs 30-50% above published pricing
  • Customization beyond default configurations requires significant training and consulting fees

Pricing, plan by plan

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

Freshworks Customer Service Suite

Free

No published plan breakdown. See the Freshworks Customer Service Suite review.

Which should you pick?

Choose Comm100 if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want chatbots.
Comm100 review

Choose Freshworks Customer Service Suite if

  • You need unified inbox.
  • You want to start without paying.
  • You work on Web, Mobile (iOS, Android).
  • You also want ai-powered chatbot.
Freshworks Customer Service Suite review

Questions people ask

Is Comm100 or Freshworks Customer Service Suite better?
Neither clearly leads. Comm100 starts at $29/month and Freshworks Customer Service Suite at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Comm100 or Freshworks Customer Service Suite?
Freshworks Customer Service Suite has a free tier; the other does not. Paid plans start at $29/month for Comm100 and Free for Freshworks Customer Service Suite.
Does Comm100 or Freshworks Customer Service Suite run on more platforms?
Comm100 runs on Web, Ios, Android. Freshworks Customer Service Suite runs on Web, Mobile (iOS, Android).
Can I use Freshworks Customer Service Suite for free?
Yes. Freshworks Customer Service Suite has a free tier, so you can try it without paying. Comm100 starts at $29/month.
What is Comm100 best used for?
Comm100 is most often used for live chat and messaging support with agent routing, running chat campaigns and ai assisted support on a website. Of those, live chat and messaging support with agent routing and running chat campaigns and ai assisted support on a website are not what Freshworks Customer Service Suite is typically brought in for.
What can Comm100 do that Freshworks Customer Service Suite cannot?
Comm100 covers Live chat, Chatbots, Ticketing, Knowledge base. Freshworks Customer Service Suite covers Unified inbox, AI-powered chatbot, Ticketing system, Self-service portal. Both handle Salesforce, SOC2, HIPAA, ISO27001.

Answered from the vendors’ own pages

Comm100: How much does Comm100 cost?

Comm100 does not publish specific pricing. The vendor uses a flexible, usage-based pricing model where you pay only for what you use with no hidden fees. Customers must contact sales to request a customized quote based on their channel selection and usage.

Source
Freshworks Customer Service Suite: What products are included in Freshworks Customer Service Suite?

The suite includes Freshdesk for support ticketing, Freshchat for live chat and messaging, and Freshsales for CRM. Pricing varies per product based on features and user count.

Source
Comm100: What is Comm100's pricing model?

Comm100 offers flexible, usage-based pricing. You choose the communication channels and tools that work best for your needs and pay accordingly. No public pricing tiers are available; quotes are customized per customer.

Source
Freshworks Customer Service Suite: Does Freshworks offer a free tier?

Yes. Freshdesk offers a free plan for 1-2 agents for 6 months. Paid plans start at $19/agent/month for Growth tier.

Source
Freshworks Customer Service Suite: Does Freshworks integrate with Slack?

Yes. Freshworks offers official Slack integration via the Freshdesk and Freshservice Slack apps, enabling ticket creation, notifications, and agent messaging directly in Slack.

Source
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